Refund policy
We want you to be happy with your order. If something isn’t right, we’ll do our best to make it right. Please review our policy based on the type of product you purchased:
Coffee & Other Consumable Goods
Due to the perishable nature of coffee and other consumable items, we are unable to accept returns or exchanges once the product has shipped.
However, your satisfaction matters to us. If there’s an issue with your coffee—or if we made an error in your order—please contact us at support@bongojava.com within 30 days of receiving your shipment. We’ll work with you to resolve the issue.
Merchandise (Non-Consumable Products)
We gladly accept returns or exchanges on unused, defective, or damaged merchandise (e.g. apparel, gear, accessories), as long as the request is made within 30 days of delivery.
To request a return or exchange:
- Email support@bongojava.com
- Include your order number and a description of the issue
- Attach a photo of the item (and packaging, if it was damaged in transit)
Please note:
- We cannot accept returns on worn, washed, or used merchandise.
- All returns/exchanges must be processed through our online support team—we are unable to accept returns at any physical location.
Refunds
If your request is approved, your refund will be issued to your original payment method. Please note it may take a few business days for your bank or credit card provider to process the refund.
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Carrier Liability:
We are not responsible for packages that are delayed, lost, or mis-delivered by the carrier. Once your order has been shipped and scanned by the carrier, any delivery issues must be resolved directly with the shipping provider. We’re happy to assist with tracking information if needed.
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If you have any questions or concerns about your order, don’t hesitate to reach out to us at support@bongojava.com. We're here to help.