NSW Department of Customer Service

Did you know you can call ID Support NSW Advisors if you think you’ve been scammed? They’ll guide you through the steps to help protect your identity, accounts, and devices. We asked some of the advisors how to tell if a message or caller is legitimate. This week for Scams Awareness Week we’re encouraging everyone to remember these 3 simple steps: 🛑Stop. Always take a moment before giving away your details. ✅Check. Make sure the person or organisation you’re speaking with is real. 🔐Protect. Act quickly to protect your accounts if something feels wrong. If you believe your personal information has been stolen, used, or accessed without your knowledge or consent: Call the ID Support Advisors on 1800 001 040 9am - 5pm AEST Monday to Friday #ScamsAwarenessWeek

Explore the future of digital government in New South Wales with the Digital NSW 2025 Showcase. Join us on 26 November with Public Sector Network Australia, at Royal Randwick Racecourse in Sydney for a day of collaboration, exploring new digital initiatives and much more! #NSWGovernment #Innovation #PublicSector #DigitalNSW

Follow Digital NSW this week for #ScamsAwarenessWeek and learn from some of their ID Support NSW Advisors on the best ways to avoid being scammed. 🔐 💻

Last week, as part of Public Interest Disclosure (PID) Awareness Week, we had the privilege of hosting a thought-provoking panel discussion on the importance of speaking up in the public interest. Along with our Secretary, Graeme Head AO, the panellists included: Leigh Sanderson (Deputy Secretary, Policy, Strategy & Governance - DCS), Chris Clayton (Senior Deputy Ombudsman, Systems Oversight and Reviews, NSW Ombudsman), and Louise Lazzarino (Executive Director, Governance, Risk and Assurance - DCS), with the panel hosted by Nic Cook (Director, Investigations, Corruption Prevention, GRA). Highlights of the panel discussion were: ▪️ Unpacking the PID Act and support available ▪️ How our leaders play a key role in fostering a safe and supportive culture for reporting concerns ▪️ The role senior executives play in supporting people to speak up ▪️ A new framework at the NSW Ombudsman's Office for supporting whistleblowers ▪️ The importance of building a culture where speaking up is encouraged and valued Thank you to all the panellists! It was inspiring to hear our leaders discussing such an important topic and the ways in which they have been strengthening trust and integrity within our workplaces. #PIDAwarenessWeek #DCS

"If I won the lottery, I would still be doing this. Just bigger!" - Mel, owner of Soul Replenish Therapy. Mel started her natural therapy business from home in 2020. Combining her experience in customer service with her passion for wellbeing was the perfect way to find fulfilment. When Mel's business outgrew its first location, she enlisted the help of Julie from the Business Bureau to guide her through the process of moving to a new business premises. Now Mel is welcoming more customers than ever before through the door of her shopfront in The Oaks.

Help recognise and celebrate the achievements and contributions of women right across NSW, whether they be ground-breaking thinkers, social reformers or every day heroes. ✨ Nominations for the NSW Women of the Year Awards 2026, are now open: https://lnkd.in/gnbddE28 Nominations will close Tuesday, 9 September 2025 at 11:59pm. #WOTYA #Nominations #DCS

Scams can happen to anyone, anytime. During Scams Awareness Week, learn how to recognise scams and safeguard yourself with this free session, facilitated by ID Support NSW.

Are you a strata manager? 🏨 A message from the NSW Building Commissioner Building Commission NSW

Last weekend, members of our Service NSW team attended the Sydney Disability & WorkAbility Expo held at Sydney Olympic Park. Two Expos in one, the Sydney Disability & WorkAbility Expo was an opportunity to explore hundreds of products, connect with services and providers, as well as discover employment pathways in a single, fully accessible location. Across the weekend, our team fielded requests for information on mobility parking, carers registration refund, Companion Card applications and the Taxi Transport Subsidy Scheme. This was a unique opportunity for our team to engage with members of the community, including lovely conversations with customers from as far afield as Merimbula and Ballina. Our team will also be at the upcoming Deaf Festival being held at Cathy Freeman Park in Homebush on Saturday, 30 August. See you there!

This week, the Tech in Gov Expo has been running in Canberra, with leaders from across the Department of Customer Service, speaking and participating in panel discussions. One such leader was Kylie De Courteney, Managing Director of NSW Telco Authority, speaking about the urgent need for secure and resilient connectivity for our emergency services. Learn more below.