Best hardware, slow billing support reply
Ordered their service 6 days ago.
The first problem was - the payment hasn't added automatically. Wrote them and recieved funds after around 4 hours waiting.
The second problem was the server. The first time I have recieved it - it showed unavailable status in panel. Firstly, my ticket was ignored for 3 days and then I've created new one - they have fixed the problem after a day.
The third problem was the disks. I have recieved a server with no disks shown in BIOS. Wrote them - got fixed after a day (in fact support hasn't provided feedback at all)
The fourth problem - server is not connected to network correctly. Now I'm trying to reach their support for 2 days to get this problem fixed. Unsuccessfuly.
For now I don't recommend anyone to use their service. Will change this review if something new will happen.
Update 08.04.25: Ticket was answered on 21st of March. Starting from this day I had an ability to use this service.
Support answer is not really fast anyway.
Also there was a problem with a motherboard index temperatures (100 degrees). After a 5 days of waiting in ticket, they have fixed this issue and now I have around 95 degrees.
For now I don't have an ability to say something certain about nuxoa support and uptime. This review will be completely changed in the end of the first months of my service.
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July:
All previously mentioned problems were addressed and resolved. Since April, all the rented servers were working normally. The only small thing that needs an attention, is a tiny bit slow reply via billing tickets.
In total:
Prices are really affordable for the uptime given. Hosting is suitable for any kind of project.
Reply from NUXOA GmbH
Thank you for your positive review and we are happy that we could solve the problems at the beginning.
With kind regards
Your NUXOA Team