From the course: Building Emotional Intelligence for Service Workers
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Work through conflict with coworkers professionally
From the course: Building Emotional Intelligence for Service Workers
Work through conflict with coworkers professionally
Most workplace conflict doesn't start with shouting matches. It usually starts with something small: the shift that felt unfair, the tone that came off too sharp, the high role that felt personal. And then someone snaps, and suddenly the tension is affecting everyone around you. You don't have to be best friends with everyone you work with, but you do have to work well together. And that takes emotional intelligence. When you get involved in a conflict with a coworker, you need to start by assuming positive intent. By assuming positive intent, you can open up a path for reconciliation. Then, when you're ready, talk it out. Use “I” statements instead of “you” accusations. This may sound like, “I felt stressed earlier, and I don't think I understood what you intended.” “I” statements keep the tone constructive and avoid blaming because, really, the goal isn't to win. It's to reset, realign, and then move forward. A lot of people like to assume and those assumptions lead into negative…
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