Building Emotional Intelligence for Service Workers
With Madecraft and Michael Dixon
Liked by 2 users
Duration: 14m
Skill level: General
Released: 8/26/2025
Course details
Working in service roles often involves managing emotions and handling difficult customer interactions. This course helps service shift workers develop emotional intelligence skills to enhance their customer service abilities. Recognize and regulate emotional triggers and demonstrate empathy while maintaining professional boundaries. Use active listening techniques and collaborate effectively with coworkers. After this course, you'll be equipped with practical emotional intelligence strategies.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
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Contents
What’s included
- Learn on the go Access on tablet and phone
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