De la cursul: Building Emotional Intelligence for Service Workers
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Prepare emotionally for high-stress moments
De la cursul: Building Emotional Intelligence for Service Workers
Prepare emotionally for high-stress moments
Let's be honest, some shifts are going to be chaos. A tough customer, a short-staffed shift. You can feel the tension building, but the more emotionally prepared you are before your shift starts, the easier it is to stay calm in high-stress moments. And there are habits you can build to help. Try this at some moment before your shift starts. Take an intentional pause. Take a breath, then remind yourself of something that grounds you. It could be a personal mantra, a positive affirmation, or a phrase that centers you like “Stay calm,” “You've got this,” or whatever feels real for you. Before you leave, take another intentional pause. Take a breath, then remind yourself of something good that happened on your shift, or a moment that kept you calm when the stress started to rise. Take a minute to celebrate yourself: “Hey, I got through the day successfully. Here are some improvement opportunities for myself,” and carry those lessons into the next day. That way you're continuing to push…
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