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Frequently asked questions
ScanPro - Hardware and SetupScanPro - Scanning ProcessScanPro - MeasurementsScanPro - Reports and Data InterpretationScanPro - General Product QuestionsScanPro - TroubleshootingScanPro - Privacy and Security ScanPro -Business Use and benefitsScanPro - Support and TrainingB2B - Partnerships and ImplementationB2C - Individual Users
Fitycal ScanPro requires a simple and portable setup — no large or fixed scanning machines are needed.
Standard setup includes:
• An Android tablet (recommended model: Samsung Galaxy Tab S10 FE or similar)
• A scanning stand or tripod to hold the tablet at the correct height and position
• The Fitycal ScanPro application installed on the tablet
• A clear scanning area with adequate lighting
This compact setup allows businesses to perform full-body scans and generate measurements without bulky equipment or dedicated installation.
Centers can use the standard Fitycal hardware package or compatible tablets and stands that meet the scanning requirements.
Fitycal can supply businesses with the complete hardware package (tablet and stand) or provide only the customized stand if the center prefers to use its own compatible Android table
Yes. Businesses can use their own compatible Android tablet to operate Fitycal ScanPro.
The device must meet the required technical specifications to ensure reliable scanning performance, front camera quality, and smooth operation of the Fitycal ScanPro application.
As a reference, Fitycal has successfully operated on devices such as the Samsung Galaxy Tab A9+, which represents a suitable minimum performance level. Typical specifications include:
• 11-inch display (approx. 1920 × 1200 resolution)
• 5.0 MP front-facing camera
• Minimum 4 GB RAM (8 GB recommended for optimal performance)
• Modern Android operating system
• Stable processor capable of handling real-time image processing
If preferred, Fitycal can also provide a fully prepared hardware package, including a recommended tablet and customized scanning stand, ready for immediate use.
Using the standard Fitycal hardware ensures optimal performance, but compatible devices can be used when they meet the system requirements.
Fitycal ScanPro is designed to work in a simple indoor environment and does not require a dedicated scanning room. However, consistent conditions help ensure accurate and reliable results.
Recommended room setup:
• Even lighting without strong shadows or direct backlight
• Plain, uncluttered background to clearly capture the body outline
• Enough space for the client to stand fully visible within the scanning area (typically around 2–3 meters from the device)
• Stable placement of the tablet stand at the correct height and position
• Consistent setup for repeat scans, using the same location and lighting whenever possible
Maintaining consistent scanning conditions helps improve measurement accuracy and allows reliable comparison between scans over time.
Proper lighting is important to ensure clear body detection and consistent scan results.
Recommended lighting conditions:
• Even, uniform lighting across the entire body
• No strong shadows on the body or background
• Avoid direct light sources pointing toward the camera
• Avoid backlighting (such as standing in front of a bright window)
• Indoor lighting is recommended for consistent results
• Use the same lighting conditions for repeat scans whenever possible
Consistent and balanced lighting helps the system accurately capture body shape and improves the reliability of progress comparisons over time
Fitycal ScanPro does not require a large or dedicated room, but sufficient space is necessary to ensure accurate full-body capture.
Recommended space requirements:
• Approximately 2.5 to 3 meters distance between the tablet and the client
• Enough width for the client to stand fully visible with arms slightly away from the body
• A clear area free of obstacles between the device and the client
• A stable, flat floor surface for proper stand placement
Maintaining the recommended distance and a clear scanning area ensures accurate body detection and consistent results over time.
Proper stand positioning is essential for accurate and consistent scans.
Recommended positioning guidelines:
• Place the stand on a stable, flat surface
• Position the tablet at approximately upper torso to chest height of the client
• Keep the tablet vertically aligned and facing directly toward the client
• Maintain a distance of 2.5 to 3 meters between the tablet and the client
• Ensure the stand is centered in front of the scanning area
• Avoid tilting the tablet upward or downward
For consistent results, use the same stand height and position for repeat scans whenever possible.
Proper preparation helps ensure accurate measurements and consistent results over time.
Clients should follow these guidelines before scanning:
• Wear fitted or minimal clothing (e.g., sportswear, shorts, or tight athletic clothing)
• Remove bulky clothing and accessories, such as jackets, hoodies, belts, watches, or large jewelry
• Stand barefoot or wear thin socks (avoid thick shoes or bulky footwear)
• Ensure hair does not cover the face or body outline
• Stand upright in a natural posture, without flexing or tightening muscles
• Keep arms slightly away from the body as instructed during the scan
• Use similar clothing and conditions for repeat scans whenever possible
Consistent preparation helps improve scan quality and allows reliable comparison of results over time.
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