Farewill Reviews 19,949

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, highlighting how easy and straightforward the process is. The website is frequently mentioned for its clarity and simplicity, making it accessible even for those less familiar with online tools. People also appreciate the excellent service provided, noting its efficiency and the helpfulness of the staff. The customer service team receives high marks for being professional, polite, and readily available to assist with any questions or concerns, ensuring a smooth and stress-free experience from start to finish.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising its simplicity and ease of... See more

Service

People report positive experiences with service. Customers consistently praise the quick, easy, and efficient... See more

Staff

Clients share positive opinions on staff, highlighting their helpfulness, efficiency, and professionalism.... See more

Website

Reviewers consistently provide positive feedback about the website. Customers find the website easy to use... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Based on these reviews

Rated 5 out of 5 stars

The questions asked were clear and easy to understand. This allowed me to make my wishes as desired. Adding additional information about my estate was straight forward. Checking the will was complete... See more

Rated 5 out of 5 stars

Wanted to update my will that had previously been with a local solicitors. Did some research online and choose Farewill.  What a great choice, reasonably priced, seamless process and have rec... See more

Rated 5 out of 5 stars

Really easy form completion., allowing the option to save and come back to it later. Included list of pensions and insurances which should assist my children as well as covering current an future pets... See more

Rated 5 out of 5 stars

I have been using Farewill for many years now and cannot fault their will service. It’s simply a no-brainer to have a Farewill will. The customer service, checking service and advice are excellent.... See more

Rated 5 out of 5 stars

The whole process was nice, easy, and very straightforward. Everything was explained clearly, without any pressure or unnecessary jargon. It was quick to complete, but I still felt confident that noth... See more

Rated 5 out of 5 stars

Excellent! A really simple, efficient and effective service. I have previously used Fairwill for a parent's probate and I am currently in the process of updating our marriage wills. The website makes... See more

Rated 5 out of 5 stars

We don't think about our last wishes enough, this company can help you quickly and they are user friendly making the process so much easier and advising you as you go. Reach out now and don't pass wit... See more

Rated 4 out of 5 stars

Your team have made the experience easy by answering my questions in layman's terms and friendly responses. The only problem I had was me!!! Don't assume your customers are all experts on internet... See more

Company replied

Rated 5 out of 5 stars

Quick and straightforward for a simple will! It's also free if you go through a third party like the Church of England. The online form was easy to use once you give it a little thought. The team resp... See more

Rated 5 out of 5 stars

I decided to try Farewill due to the great reviews and I wasn't disappointed. My circumstances were pretty straightforward but the whole process was very simple and easy to do. From start to finish to... See more

Rated 5 out of 5 stars

I have been putting off making my will for many years. I think the older one gets, the more one puts it off. I received an offer from The Royal British Legion, to write my will free of charge, courte... See more

Company replied

Rated 4 out of 5 stars

I’m very happy with Farewill. They make the process of writing a will incredibly easy and accessible, which is exactly what I was looking for. While the service feels a bit generic, it covers everythi... See more

Rated 5 out of 5 stars

Excellent service. Wasn't too sure on a way something was worded at one point, rang them and spoke to a lovely lady who was helpful, polite, understanding and had a happy to help attitude. Would defin... See more

Rated 5 out of 5 stars

Fantastic, easy process to create a basic will. Mine was simple and done in less than 20 minutes (with a bit of thinking time!). First draft had comments, which were constructive and easy to remedy.... See more

Rated 5 out of 5 stars

My partner and I have been meaning to do our wills for years. It just seemed really daunting and we kept putting it off. I recently contacted a solicitor and they quoted me £700!! I was then told abou... See more

Rated 5 out of 5 stars

I thought the process though daunting was made so much pleasant by their easy to understand form. And when I made a mistake, I managed to quickly get it sorted out with a phonecall speaking to a rea... See more

Company replied

Rated 5 out of 5 stars

A very simple, easy to navigate and clear experience. My will was checked over by a human, not a bot, so much so they flagged an error and I promptly corrected. I’d definitely recommend this servic... See more

Rated 5 out of 5 stars

My husband and I decided to go through the RBL free will-writing service which we picked up on social media. We completed questions online in a matter of minutes, Farewell checked it over and came bac... See more

Company replied

Rated 5 out of 5 stars

Great service provided by farewill and in particular Bhuvana who answers all our queries and problems we had with changes we made on wills Highly recommended

Rated 5 out of 5 stars

Every thing was great, very clear and easy. I thought being a legal document this was going to be complicated and I worried I wouldn't understand what to do. Your company has made this a breeze and th... See more

Rated 5 out of 5 stars

Great product, easy, quick and a superb price giving me the piece of mind that all is in order for my loved ones. For something that is not a pleasant thought or experience I would highly recommend.

Rated 5 out of 5 stars

I have happily used this company for a number of years now ré my Last Will and Testament. Their advice has always been clear and straightforward and their help is readily available. I highly recommend... See more

Company replied

Rated 5 out of 5 stars

So easy to use. Importantly, so easy to update the asset list. It goes some way to helping you work out what additional information to keep with your will.

Rated 5 out of 5 stars

I was first aware of this service as a member of Dignity in Death. This service has been super quick and easy to manage. I expected the checking process to take much longer, but it was super quick.... See more

Company replied

Rated 5 out of 5 stars

I completed the online will. Everything is clear, easy to understand and fill in. It was checked within days and any recommendations were emailed to me. Highly recommend.

Rated 5 out of 5 stars

The process of creating my will online was extremely easy and Farewill responded rapidly once I had completed it. I cannot think of an easier and more efficient way to make ones will.

Rated 5 out of 5 stars

I found this to be a straight-forward experience. Everything was explained at each stage and I was pleased to see my will was thoroughly checked before it was ready. I am happy with my completed will... See more

Rated 5 out of 5 stars

Used Farewill several years ago to write our wills. Recently used to update/make changes to will. Easy process to use. Good communication. Efficuent service.

Rated 5 out of 5 stars

I had questions about my will with this company the customer service was great answered all my concerns if your thinking about making a will do it with this company easy to use online portal I’m gl... See more

Rated 5 out of 5 stars

Extremely easy to do and incredibly quickly prepared and emailed back to us. However there is a lot of attempted upselling to navigate so make sure you choose what is right for you.

Rated 5 out of 5 stars

Absolutely brilliant Customer Service brilliant website that is easy to navigate through especially someone that’s not good of technology and suffers with dyslexia. If I ever got stuck I could call th... See more

Company replied

Rated 5 out of 5 stars

My will was drafted and edited very quickly and easily by Macmillan, no fuss no charge . Thank you Macmillan for taking this big worry off my head.

Rated 5 out of 5 stars

Really good. I wanted a simple experience for what should be a simple will and I was pleased to do it whilst leaving some money to my favourite charity - Crisis at Christmas...

Rated 5 out of 5 stars

Farewill made the process of writing a will straightforward and pain-free. I had been delaying making a will as I had expected it to be fraught with problems and anxiety-causing. Farewill made it easy... See more

Company replied

Rated 5 out of 5 stars

When I saw that I could write my will for free I was a bit sceptical. I did it anyway. But it was completely free. (I had a code on my Asda shopping app). You can leave a donation if you wish but it's... See more

Rated 4 out of 5 stars

Farewill offer a great service. Updating things can be a little confusing but, other than that, it is a simple way to create your will and it’s great you can update it as often as you want for just £... See more

Rated 5 out of 5 stars

The process of will writing was very easy and made me stop procrastinating! After submission the team alerted me to a couple of things to change, it really was very straightforward.

Company replied

Rated 5 out of 5 stars

Excellent service and very reasonable price. I’ve looked at several different will writing options and this is by far the simplest, easiest way to do it.

Rated 1 out of 5 stars

Very shoddy and shabby. Asked me for details of who I'd like to make my will out to, but the process was extremely futile. Despite me giving them required information they wouldn't process it? Baf... See more

Rated 5 out of 5 stars

Recommend the option to be able to make amendments - have recently amended my Will and it was really easy to do. This was approved and returned to me promptly. Would definitely recommend Farewill.

Rated 5 out of 5 stars

So easy to: produce my will, to update every year for £10 if required, to ask for advice from qualified professionals. Recommended to all. Many thanks

Rated 5 out of 5 stars

Easy and fuss free way to handle a loss. I would highly recommend for those wanting no fuss funerals. Very reasonable prices and always reachable by phone.


Company details

  1. Legal Services & Government

About Farewill

Information provided by various external sources

In partnership with

Macmillan Cancer Support

At Farewill we make simple, affordable, professional wills online.

Proudly rated #1 in the UK, we help you through a jargon-free step-by-step process to complete your legally binding will online, without the expense or complication of seeing a solicitor in person.

  • Complete your will online in as little as 30 minutes.
  • Access to live expert support for any questions you have 7 days a week for FREE.
  • Every will proofread and approved by a will specialist.
  • Update your will at any time for only £10/year (first 12 months free).

Contact info

4.9

Excellent

TrustScore 5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple and well priced

Simple, easy to use service for writing mirror wills. Very clear website that walks you through the questions. The pricing was clear and they reviewed the documents quickly. I was very impressed

5 February 2026
Rated 5 out of 5 stars

Highly recommend Farewill

Been using farewill for a few years now and have made updates to the will along the way. Easy process to complete a will. Love that it is checked and your guided to make adjustments to comply with legislation and it is clear. Great that they offer a reasonable priced printing service too, would highly recommend.

5 March 2026
Rated 1 out of 5 stars

Gross Unprofessionalism During Bereavement

I am writing this to express my absolute disgust at the service provided by Dignity Legal Services (operated by Farewill). When dealing with the legalities of an estate following a bereavement, you expect a provider to act with basic empathy and professional reliability. My experience has been the complete opposite.

I was offered a "free 30-minute legal support call" to help with the Probate. This came as part of funeral plan and I booked in with them over a week in advance. To ensure everything was in order, I proactively called their office at 09:20 on the morning of the appointment to confirm. I was explicitly told to expect a call between 12:00 and 12:30. Not only did that window pass without a call, but there has been zero follow-up or explanation since.

To ignore a scheduled appointment with a grieving client is cold and unprofessional. It has become clear that this "free support" is nothing more than a poorly managed sales funnel. If Farewill/Dignity cannot manage a simple calendar or respect a client's time, they have no business handling the complex legalities of probate.

I am disgusted by the lack of care and the disregard for the stress this adds to an already difficult time. I strongly advise anyone looking for dependable legal support to look elsewhere.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Peace of mind doesn’t come easier

So simple to complete. Something I’ve been putting of far to long was easy to do. The checking service was swift and I feel so much more at peace knowing this is one less job that needs doing . Thankyou

2 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look