Welcome to Evercoast Support!

Welcome to the Evercoast support site for users and developers. You'll find comprehensive guides and documentation to help you start working with Evercoast as quickly as possible. Let's jump right in!

Log an Issue

At Evercoast, we are committed to providing high-quality support to ensure a seamless experience with our software. Whether you're a customer under a Priority Support plan or require Adhoc Support, or just have a question and need Basic Support, our team is here to assist you.

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Log an Issue

Contact us if you need support and want to log an Issue.

System Setup

Documentation on how to configure the host PC, calibrate cameras, and other system level issues. Get started with Install and Configure Ubuntu . If your host PC was provided to you by Evercoast, you can skip the Install and Configure Ubuntu section and jump to the Evercoast Directory Structure section to learn about how the local file system is organized.

Full Body Stage Configuration

Details on how to setup and configure a full body stage, from lighting to camera placement. Get started with Stage Layout / Configuration.

Mavericks

Mavericks is Evercoast's desktop-based app to view real-time and capture volumetric content. It is used to control, preview, and record the color and depth data from multiple cameras. Get started with Launching Mavericks.

Mavericks has an underlying API with functions to control cameras, record content, and more to build your own application that interfaces with the Mavericks capture capabilities across the local network via an HTTP Rest API and WebRTC API. Get started with our API References.

Troubleshooting Cameras

Sometimes you may have a problem with one or more cameras, and there are steps you can take to ensure they are performing as optimally as possible. Get started with Calibrating RealSense Cameras.

Cloudbreak

Cloudbreak is Evercoast's cloud-based volumetric rendering platform to manage takes and launch renders. Get started with Takes and Renders.

Unreal Playback Plugin

Documentation on Evercoast's Unreal Engine Plugin. Get started with Unreal Engine Overview.

Unity Playback Plugin

Documentation on Evercoast's Unity Plugin. Get started with Unity Overview.

Web Player SDK

Documentation on Evercoast's Web Player SDK with support for 8th Wall. Get started Web Player SDK Overview.

Self Hosted Streaming

How to go about streaming using AWS.

Support & Releases

Everything you need to know about how to get support and policies around releases and updates. Software Release and Updates Policy.