Frequently Asked Questions

Buying precious metals from MintBuilder is simple and secure. Browse our product catalog by category — Gold, Silver, Platinum, Collectibles, or Jewelry — and add items to your cart. When you're ready, proceed to checkout, select your payment method, and confirm your order.

Your order is locked in at the current market price the moment it is confirmed. All orders are shipped fully insured with discreet packaging for your protection.

If you are new to precious metals investing, check out our Investing Guide to learn the basics before making your first purchase.

MintBuilder purchases precious metals in bulk directly from major mints and refiners, allowing us to pass significant savings on to our customers. While many dealers add heavy retail markups, we keep our premiums as low as possible so you get more metal for your money.

Every product listing on our site includes a "Click To Compare" tool that shows how our price stacks up against the industry average. You can verify our pricing yourself — we believe in full transparency.

Yes! MintBuilder offers some of the most competitive buyback prices in the industry. If you want to liquidate your precious metals, we make the process simple and fair.

To sell your gold, silver, or platinum back to MintBuilder, contact our team for a current buyback quote based on live market prices. We strive to offer top-of-market buyback rates so you can sell with confidence.

Please visit our Sell To Us page for more information, or contact our support team to get started.

*We reserve the right to decline products that are not in resalable condition or are no longer carried in our inventory.

MintBuilder is committed to offering the lowest premiums on gold, silver, and platinum products. Every product on our site features a "Click To Compare" button that shows the average price across competing dealers so you can see exactly how much you are saving.

Gold and silver prices are easy to verify online, and we encourage you to compare. We are confident that MintBuilder consistently delivers the best value in the precious metals market.

Your order is typically shipped within 1–5 business days of being placed. All orders are packaged securely with the utmost care, and every shipment is fully insured.

Estimated delivery times once shipped:

  • United States: 5–10 business days
  • International: 10–20 business days

Delivery times may vary due to holidays, extreme weather, or carrier delays. If your tracking information has not updated within 10 business days of shipment, please contact our support team at support@mintbuilder.com.

MintBuilder offers a flat-rate shipping fee of $9.95 per order, and every package is fully insured. Orders over $199 qualify for free shipping.

International orders are quoted separately based on destination and package weight. All packages are shipped with a discreet return address to protect the confidentiality of the contents.

For complete details, please see our Shipping Policies page.

The spot price represents the current market price for raw, unrefined precious metal traded in bulk on commodities exchanges. The coins, bars, and rounds you buy from a dealer like MintBuilder cost more than spot because of the costs involved in producing and distributing finished bullion products.

The four main cost layers are mining, minting, wholesale distribution, and retail. Government mints (such as the United States Mint or the Royal Canadian Mint) and private refiners (such as PAMP Suisse or Valcambi) fabricate raw metal into finished products, which are then distributed through wholesale and retail channels.

The difference between the spot price and the price you pay is called the premium. MintBuilder works directly with major suppliers to keep premiums as low as possible, giving you more metal for your money compared to typical retail dealers.

Sales tax laws vary from state to state. Many states exempt precious metals (gold, silver, platinum, and palladium bullion) from sales tax, while others do not.

MintBuilder automatically calculates and applies the correct sales tax at checkout based on your shipping address and the products in your cart. To view specific sales tax information for your state, please visit our Sales Tax information page or contact our support team.

Once your order is placed and confirmed, it cannot be changed. Precious metals orders are locked in at the current market price at the time of purchase to protect both the buyer and MintBuilder from market fluctuations.

You are unable to cancel your order after confirmation without potential order cancellation charges and possible market loss differential. Please review our Terms of Use for complete details.

We encourage all customers to carefully review their cart, quantities, and shipping details before completing checkout.

MintBuilder accepts a variety of payment methods for your convenience:

  • Credit & Debit Cards: Visa, MasterCard, Discover, American Express
  • Paper Check
  • Zelle
  • Cryptocurrency: Bitcoin and other select digital currencies
  • Wire Transfer

Please note that some payment methods may have different processing times. eCheck and wire transfer orders may take additional business days to clear before your order is shipped. Check our Payment & Pricing page for full details.

MintBuilder is only required to report sales transactions that fall under the IRS Form 8300 requirements (cash payments exceeding $10,000). MintBuilder is also required to report any buyback transactions that fall under 1099-B reporting requirements.

For routine purchases made with credit cards, debit cards, personal checks, or wire transfers, there is no government reporting requirement. We recommend consulting your tax advisor for guidance specific to your situation.

If your package arrives with missing or damaged items, please follow these steps immediately:

  1. Take photos of all packaging, contents, the shipping label, and the invoice.
  2. Do not discard any packaging materials — items can accidentally be discarded with the packaging.
  3. Contact MintBuilder within 3 business days of delivery.

Email our support team at support@mintbuilder.com with photos and a description of the issue. We will promptly investigate and work to resolve your claim as quickly as possible. All shipments from MintBuilder are fully insured for your protection.

Depending on the value of your order, a signature may be required upon delivery. Regardless of signature requirement, all MintBuilder packages are shipped fully insured.

If you would like to guarantee that your order requires a signature upon delivery, please contact our support team before your order ships and we will arrange this for you. We recommend signature confirmation for high-value orders to ensure secure delivery.

Our customer support team is available during the following hours:

  • Monday – Thursday: 9:00 AM – 6:00 PM ET
  • Friday: 9:00 AM – 5:00 PM ET

Outside of these hours, you can reach us anytime by email at support@mintbuilder.com and we will respond within one business day. You can also submit a request through the Contact Us page on our website.

Yes! You can hold IRA-approved gold, silver, and platinum bullion inside a self-directed Individual Retirement Account (IRA). A Precious Metals IRA allows you to diversify your retirement portfolio with tangible assets that have historically served as a hedge against inflation and economic uncertainty.

MintBuilder carries a selection of IRA-eligible products that meet IRS fineness requirements. Please visit our Gold & Silver IRA page for more information on how to get started, or contact our support team for personalized guidance.

Yes! MintBuilder offers secure, segregated depository storage options at highly competitive rates. Our storage solutions are designed for investors who prefer professional-grade security for their precious metals holdings.

Benefits of our storage program include:

  • Fully insured and segregated storage
  • Independent auditing for peace of mind
  • Competitive rates in the industry
  • Easy liquidation and delivery options

Please contact our team to learn more about our storage programs and how we can assist with your precious metals storage needs.

Absolutely! Whether you are brand new to precious metals or looking to expand your knowledge, MintBuilder provides resources to help you invest with confidence:

  • Investing Guide: Our comprehensive guide covers the fundamentals of gold and silver investing, how spot prices work, and strategies for building a precious metals portfolio.
  • Live Spot Prices: Real-time gold, silver, platinum, and palladium prices are displayed on our website so you always know the current market.
  • Price Comparison: Every product listing includes a comparison tool so you can see how MintBuilder's prices stack up against the competition.
  • Blog & News: Stay informed with the latest precious metals market news, analysis, and educational articles.

If you have specific questions, our knowledgeable support team is always happy to help.

MintBuilder offers a wide selection of investment-grade precious metals products, including:

  • Gold: Coins, bars, and rounds from government and private mints
  • Silver: Coins, bars, rounds, and fractional silver
  • Platinum: Coins and bars
  • Collectibles: Limited-edition and numismatic coins
  • Jewelry: Precious metals jewelry

We source products from the world's most trusted mints and refiners, including the United States Mint, Royal Canadian Mint, Perth Mint, PAMP Suisse, Valcambi, and many more. Browse our Products page to see our full catalog.

We currently ship to the following countries:

  • Aruba
  • Australia
  • Austria
  • Bahamas
  • Barbados
  • Belgium
  • Bermuda
  • Canada
  • Cayman Islands
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • Ireland
  • Israel
  • Italy
  • Japan
  • Latvia
  • Luxembourg
  • Malta
  • Netherlands
  • New Zealand
  • Nigeria
  • Norway
  • Papua New Guinea
  • Philippines
  • Poland
  • Portugal
  • Singapore
  • Solomon Islands
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Trinidad and Tobago
  • United Arab Emirates
  • United Kingdom
  • United States

As demand grows, we plan to expand our shipping destinations. International shipping rates are calculated at checkout based on destination and package weight.

All prices on the MintBuilder website are listed in United States Dollars (USD). If you are ordering from outside the United States, your bank or payment provider will handle the currency conversion at the current exchange rate at the time of your purchase.

Unfortunately, orders cannot be combined once placed, as our fulfillment process is automated and begins shortly after your order is confirmed. We recommend adding all desired items to your cart before checking out to take advantage of our shipping rates and free shipping on orders over $199.

At this time, MintBuilder does not offer in-person pickup. For the security of our inventory, customers, and team, we do not make our fulfillment or storage facility addresses public. All orders are shipped via insured carriers directly to your address.

We apologize for any inconvenience and assure you that our shipping process is designed to deliver your order securely and efficiently.

All orders are packaged securely with the utmost care. Every shipment is fully insured and shipped with a discreet return address to protect the confidentiality of the contents.

We use trusted carriers including USPS, UPS, and FedEx. A tracking number will be provided via email on the date of shipment so you can monitor your package every step of the way.

Packages typically arrive within 5–10 business days from the date of shipment. Delivery times may be affected by the carrier, holidays, or weather conditions.

If you are experiencing issues with the MintBuilder website, please try the following steps:

  1. Clear your browser cache and cookies. This resolves most common display and checkout issues.
  2. Try a different browser. We recommend Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.
  3. Disable ad-blockers or VPN software. Certain security tools can interfere with website functionality, particularly during checkout.
  4. Check your internet connection. A slow or unstable connection can cause pages to load incorrectly.

If you are still experiencing issues after trying these steps, please contact our support team at support@mintbuilder.com with a description of the problem, the browser you are using, and any error messages or screenshots. We will work to resolve the issue as quickly as possible.

MintBuilder stands apart from other precious metals dealers in several important ways:

  • The Lowest Premiums: We buy in bulk directly from major mints and refiners, keeping our premiums among the lowest in the industry.
  • Price Transparency: Every product includes a comparison tool so you can verify you are getting the best deal before you buy.
  • Competitive Buyback Program: When you are ready to sell, MintBuilder offers top-of-market buyback prices — not the lowball offers you will find elsewhere.
  • Fully Insured & Discreet Shipping: Every order is shipped fully insured with discreet packaging for your security and privacy.
  • IRA-Eligible Products: We carry a full selection of IRS-approved gold, silver, and platinum for your self-directed IRA.
  • Secure Storage Options: Segregated, insured, and independently audited depository storage at competitive rates.
  • Trusted Since 2018: Thousands of satisfied customers and millions in trusted transactions.

Whether you are a first-time buyer or a seasoned stacker, MintBuilder is built to give you the best possible experience in precious metals.

✔ Best Price Guarantee✔ Free Insured Shipping $199+✔ Transparent Premiums Over Spot✔ Buyback Program✔ IRA-Eligible Products✔ Secure Checkout

Why Buy From MintBuilder?

MintBuilder displays transparent premiums over live spot prices so you always know what you're paying. Compare our pricing against major dealers — our Best Price Guarantee means you get the lowest price or we match it. Every order ships free and fully insured on orders over $199.

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