The type of stainless steel we use does not rust. Any rust is usually caused by some other material coming in contact with the stainless steel and transferring rust onto it. Be advised, bleach is the number 1 contender that makes equipment look like its "rusting" as well as units placed outdoors and closer to beach areas due to the salt water in the air. 

Our stainless steel can be cleaned with an AJAX and water mixture or a product like Barkeeper’s Friend and a sponge. Always clean in the direction of the grain.

Our LTL freight ships at class 125.

Our underbar and refrigeration products ship from our Headquarters in Wayne, NJ.

Our plumbing products ship from our Distribution center in Whippany, NJ.

We ship directly to all locations in the USA and Canada. For all countries outside of those regions we will ship out of a USA based freight forwarder. 

We ship all in stock items within 24-48 hours of receiving the order. If an order is received before 12pm EST, we aim to ship same day. 

Underbar and hand sinks are made of 20 gauge stainless steel.

We use 1-5/8” diameter legs on all underbar.

We use universal ice bin cover model numbers for full and partial sliding covers. Use the appropriate model number for the partial or full cover and specify with a note which ice bin it will be used for.

Silver Series Faucets: Includes all faucet models with numbers beginning with 10-4, 11-4, 12-1, 12-5, 12-8, 13-2, 13-8, 16-10, and 16-11.

Royal Series Faucets: Includes all faucet models with numbers beginning with 14-4, 14-5, 14-8, 15-3, 15-4, 15-5, 15-6, 15-8, 16-12, 16-16, 16-17, 16-18, 16-20, 16-25, 16-3, 18-8, 19-1, 19-2, 20-1, and 20-2.

Diamond Series Faucets: Includes all faucet models with numbers beginning with DX-.

Krowne Home Faucets: Includes all faucet models with numbers beginning with 19-4.

Wall Mount vs. Deck Mount Classification: For all faucet model numbers—excluding Lever, Lavatory, Pantry, Wok, and Specialty faucets—mounting type is determined by the first digit of the model number:

• Even first digit: Wall-mounted faucets
• Odd first digit: Deck-mounted faucets

Center Measurement and Spout Size Identification: For all faucet model numbers—excluding Lever, Lavatory, Pantry, Wok, and Specialty faucets—the digits immediately following the hyphen (“-”) indicate the center measurement:

• 3 or 4 after the hyphen → 4" center
• 5 or 8 after the hyphen → 8" center
• The next two digits following these identifiers (-3, -4, -5, -8) specify the spout size of the faucet.

Please review our warranty information at https://krowne.com/warranty/

All units are warranted for 2 years parts and labor & 5 year compressor from purchase date. We also offer an option to purchase a 3 year (1 additional year) parts/labor warranty at an additional cost.

All refrigeration parts come with a 90 day warranty.

If  your unit requires service for a warranty‑related manufacturing issue, please complete our Service Request Form. Once the form is submitted, a member of our service team will review the details and contact you to discuss the issue, determine next steps, and advise whether a service technician will be required.

To begin, please fill out the Service Request Form here: https://krowne.com/service/

These are included standard on Alchemy Series units.

We are working on expanding the Alchemy Series selection, but you can seamlessly integrate Royal Series equipment with Alchemy Series units. Not all equipment requires 32.5” working height, generally 30” is sufficient but for central working areas like “The Lab” we recommend going with  the 32.5” Alchemy options.

View our blended bar design options here: https://krowne.com/files/premium-series-combo-sell-sheet

There are a few minor add-ons available, but generally the Alchemy Series comes fully loaded with all available features.

32.5” is a more ergonomic height for bartenders and will be more comfortable for them to make drinks on throughout their shift. Our Royal Series perfectly integrates next to the Alchemy Series when needed.

Only available on 41” height die wall. Alchemy Series requires 41” total height to allow for more clearance with its increased 32.5” working height.

Predrilled or loose, just like Royal Series. Make sure to request this in the quoting/design phase.

Absolutely, like our other product lines, this equipment is built as separate units and can be laid out in whatever order the customer prefers.

Yes, but there will be a mark up associated with the upgrade. Lead times are increased as well.

No, only the Thirty-Eight lab is available with pull-out drawers. The rest of the units have cabinet bases with swing doors or an ultra low profile refrigerator option.

Casters aren’t recommended due to added movement but can be installed by matching the plate the legs are currently bolted in with. If you are interested in casters, the 28-116S would be the model to use for these units.

Either way is available.

Due to the use of all premium quality components, with proper upkeep there should not be issues but we do offer the option to go to all 304 stainless steel at a markup.

They would be pushed up against an open die wall but not attached to wall to allow unit to be pulled out if needed.

In most scenarios, you would want at least 50% of your bartender workstations to be static stations as all station do not need the ability to be changed throughout the day. The remaining 50% can be MoveWell adaptive stations.

No, the Alchemy Series Forty-Eight Lab is available with a refrigerated base as well.

We recommend the KR24-GSB5, Multi-Use Storage Cabinet with pull-out shelves.

A partial cover is required if the ice bin has bottle wells, leaving space on each side for those to sit in the bin. A full cover will cover the entire ice bin from front to back and left to right; Bottle wells cannot be used with this cover.

You need a 1-1/2” x 1” ST bushing, which should be carried at most/all plumbing and hardware stores. ST stands for “socket by thread”.

Refer to the Ice Bin Leak Test manual. Click Here.

A 1/2 inch tap can be used on Ice Bins with cold plates if threading becomes stripped.

Yes, Krowne plumbing products meet the low lead regulatory requirements. If you need specific documentation regarding a products compliance please email support@krowne.com