itch.io

Your account has been reviewed, you should be good to go now.

If it’s a browser based game you, you can try installing it through our desktop app, it’s downloaded through a different CDN host that you should be able to access normally assuming you can access the site normally.

https://itch.io/app

Your account has been reviewed and the warning has been removed.

Your account has been reviewed and the warning has been removed.

Your account has been reviewed and should no longer show a warning to users. Sorry for the inconvenience.

If one of your pages gets flagged for some reason, then it’s possible it can cascade to other pages on your account, which would explain if a page that previously had no issues starts showing a warning. A human staff member will have to review your account to clear any restrictions on your account.

Once you open your first payout request your tax information will go through the validation process, in the meantime it’s normal for to be pending ‘On File’ until then.

Sorry for the trouble, we are working on tweaking it to be less restrictive.

We had to go overboard because the malware scammers who were posting comments were actively tricking people into downloading viruses, and that virus would then use to steal that person’s itchio account to continue to attempt to spread the malware. The severity of the malware was very bad, stealing people’s financial and private accounts from their computers.

are you able to try connecting from a different network? We’re not aware of any downtime on the domain right now

You got a report on your account for indiscriminately spamming into jams. We sent you a ticket asking for more information.

Spamming into jams may result in a permanent de-listing of all your pages. Please be respectful of jam hosts.

You control what gets put on that page via the HTML file you uploaded, if you need any third party JavaScript libraries then you will need to add them yourself

Did you use the embed code or did you try taking the raw iframe link on our CDN?

You can generate embed code from here: https://itch.io/game/upload-embed/4413043

Seeing the info that no ai was used in all game info boxes, just because they did not use it, is odd. It is a bit like seeing a non mature warning on a non mature game. It should be the expected way, so only give information, if there is information to give, like the rest of the things in the more information box. There is also not information about how a game did not use Unity for example. Only if it did.

I agree with you, I deliberated on the wording and I may remove it. The links in the game info panel do lead back to classification pages though, so I would like to make it easy for people to discover that itch.io has a No AI section, since I feel like people are seeking out stuff like given the current discourse around gen AI content.

Your account got flagged for a human review. You should be good now.

Support isn’t really for app tech issues, it’s more for account related issues. If you think you encountered a bug for the app then I recommend posting in the github issues tracker, or if you want community help you can post on the forums here what the issue is.

Also, please make sure to check over the rules before posting here, specifically:

Use a descriptive title so others with similar issues or questions may find an answer.

The way the “scan for existing game” feature works isn’t documented very well, I’ve put together a new page in the itch docs explaining what it does exactly: https://itch.io/docs/itch/using/scan-install-locations.html

Unfortunately at this time there’s no trivial way to convert a browser downloaded game into one the app understands, since there’s metadata about the game’s install that the app needs to track that is only created when the app installs a game.

This is a 6 year old topic you replied to!

The issue is either a permissions problem with your local computer or a networking issue.

Do you have any anti-malware installed outside of what Windows provides by default (assuming you are on Windows)? Sometimes that kind of software can do weird things like locking or blocking executables during scanning that can break normal operation of the app.

Butler can only be used to send files at this time. There is no API to edit game page or upload metadata at this time. (Mostly to prevent automated abuse, but we may introduce something like this in the future)

I would need to see the exact commands you are using to publish your build. Butler should push only to the channel name you specify, so I’m not sure how it could be overwriting another channel.

Although butler will let you upload large files, it doesn’t change our size limits for HTML games: https://itch.io/docs/creators/html5#zip-file-requirements

Sorry for taking a bit to see this topic. Do you happen to know what addon was causing the issue so I can take a closer look?

Thanks

broth.itch.ovh has been fully retired, please use broth.itch.zone going forward. You can download butler from https://broth.itch.zone/butler

broth.itch.ovh has been fully retired, please use broth.itch.zone going forward. You can download butler from https://broth.itch.zone/butler

Edit 2: A new version has been pushed with the fix: https://github.com/itchio/butler/releases/tag/v15.26.1

Thanks for the heads-up, were you on the mainline release or the development release previously?

Edit: I found the issue, it was due to a change in our CI deploys. The next version of butler will have the correct version baked in.

A slight issue though, it may switch you to the development “head” channel since you likely went from a mainline release (which mistakenly thought it was a development build) that then suggested an auto update on the development branch. That means future updates will likely also pull from development.

The development branch is generally stable, it’s used to deploy to the kitch app, but I recommend redownloading the main version after this if you’d like to ensure you’re on the mainline release again.

Should be fixed in most recent version of the app, please update if you haven’t already.

Should be fixed in most recent version of the app, please update if you haven’t already. Closing this thread as we have few duplicates

Should be fixed in most recent version of the app, please update if you haven’t already. Closing this thread as we have few duplicates

Transient network issue, please try again and you can open a new thread if you are still having issues.

Should be fixed in the next version with this patch: https://github.com/itchio/itch/commit/1321ebc88843363346a7ffc44f011c9e3ee34691

Issue is resolved with latest version of the app, please let the app auto-update or update it through the preferences page.

Closing this thread as we have a few duplicates.

Issue is resolved with latest version of the app, please let the app auto-update or update it through the preferences page.