Specialist in the area of content design and information management, with a career spanning more than 20+ years in the IT industry, handling and overseeing user centric content solutions for varied industries.
Highly successful track record in consulting, design and development of solutions to enhance customer experience of content, setting up and growing documentation teams, and delivering high quality content solutions.
Managed multiple technical documentation programs across geographical locations. People-oriented leader with key skills in customer engagement building, customer expectation mapping and requirements analysis, arriving at effective documentation solutions, building competent documentation teams, and ensuring seamless delivery.
Experience in creating CI pipelines for publishing content using TravisCI, Amazon S3, and CloudFront services.
Currently managing a 50-member global team of documentation managers, technical writers, contractors, tools specialists, and technical editors at Avaya Inc.
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