A powerful integration between Intercom, Slack, and Notion that streamlines customer support workflow by automatically creating and managing support tickets.

• Create Notion tickets directly from Intercom conversations
• Automatic ticket deduplication using AI
• Automatic Slack channel creation and user synchronization
• Smart ticket title generation
• Automatic conversation summarization
• Status synchronization across all platforms

Before you begin, ensure you have:

1. Intercom Setup

   • An Intercom workspace
   • Admin access to create custom actions
   • Intercom API access token
   • App ID from your Intercom workspace

2. Slack Setup

   • A Slack workspace
   • Admin access to create channels
   • Bot token with necessary permissions:
     • channels:manage
     • chat:write
     • users:read
     • users:read.email

3. Notion Setup

   • A Notion workspace
   • Admin access to create databases
   • Integration token with write access
   • A database with the following properties:
     • ID (Type: Unique ID, Prefix: "JMP")
     • Title (Type: Title)
     • Intercom Conversations (Type: URL)
     • Slack Channel (Type: URL)
     • Status (Type: Select)

4. Gemini Setup

   • An Gemini API key

Create a .env file in the root directory with the following variables:

# Intercom
export INTERCOM_ACCESS_TOKEN="your_intercom_access_token"
export INTERCOM_APP_ID="your_intercom_app_id"

# Slack
export SLACK_BOT_TOKEN="your_slack_bot_token"
export SLACK_TEAM_ID="your_slack_team_id"

# Notion
export NOTION_API_KEY="your_notion_api_key"
export NOTION_DATABASE_ID="your_notion_database_id"

# Gemini
export GEMINI_API_KEY="your_gemini_api_key"

1. Clone the repository:

   git clone https://github.com/yourusername/inter_slack_notion.git
   cd inter_slack_notion

2. Load environment variables:

   source .env

3. Install dependencies:

   mix setup

4. Start the Phoenix server:

   mix phx.server

The server will be available at localhost:4000.

1. Go to your Intercom workspace settings
2. Navigate to Custom Actions
3. Create a new Custom Action:
   • Name: "Create Notion Ticket"
   • Target URL: http://your-server/api/intercom/create-ticket
   • Method: POST
   • Authentication: Add your chosen authentication header

1. In Intercom, open any conversation
2. Click the three-dot menu
3. Select "Create Notion Ticket"
4. The system will:
   • Check for existing similar tickets
   • Create a new ticket or update an existing one
   • Create/update Slack channels
   • Sync participants across platforms

• Run tests: mix test
• Run linter: mix credo
• Generate docs: mix docs

1. Fork the repository
2. Create your feature branch (git checkout -b feature/amazing-feature)
3. Commit your changes (git commit -m 'Add amazing feature')
4. Push to the branch (git push origin feature/amazing-feature)
5. Open a Pull Request

1. Install the Fly CLI:

   # On macOS
   brew install flyctl
   # On Linux
   curl -L https://fly.io/install.sh | sh

2. Login to Fly:

   flyctl auth login

1. Clone and prepare the repository:

   git clone https://github.com/yourusername/inter_slack_notion.git
   cd inter_slack_notion

2. Launch the app (this creates the app but doesn't deploy):

   flyctl launch --no-deploy

   This will:

   • Create a new app on Fly.io
   • Generate a fly.toml configuration file
   • Set up necessary resources

3. Set up environment variables in Fly:

   flyctl secrets set \
   INTERCOM_ACCESS_TOKEN=$INTERCOM_ACCESS_TOKEN \
   INTERCOM_APP_ID=$INTERCOM_APP_ID \
   SLACK_BOT_TOKEN=$SLACK_BOT_TOKEN \
   SLACK_TEAM_ID=$SLACK_TEAM_ID \
   NOTION_API_KEY=$NOTION_API_KEY \
   NOTION_DATABASE_ID=$NOTION_DATABASE_ID \
   GEMINI_API_KEY=$GEMINI_API_KEY

4. Deploy the app:

   flyctl deploy --ha=false

5. Check the deployment status:

   flyctl status

6. View the app logs:

   flyctl logs

1. Get your app's URL:

   flyctl apps open

2. Update your Intercom webhook URL to point to your new deployment:

   • Go to your Intercom workspace settings
   • Navigate to Custom Actions
   • Update the "Create Notion Ticket" action URL to: https://your-app-name.fly.dev/api/intercom/create-ticket

1. If the app fails to start, check the logs:

   flyctl logs

2. To check resource usage:

   flyctl status

3. To restart the app:

   flyctl restart

4. To check environment variables:

   flyctl secrets list

This project is licensed under the MIT License - see the LICENSE file for details.