An adaptable graduate of the Makers Academy bootcamp course with application support background and over 20 years’ experience in IT teams in various companies. Joined Makers Academy last year to refresh my knowledge and prepare for a job as a Software Engineer where utilization of solving problem skills, critical thinking skills and build products I wish I could support in the past. Available immediately.

Worked in Agile DevOps environment as the technical bridge between the software engineers, customer operations, product and business management and the production infrastructure, interacting with all areas of the business providing technical insight with a strong customer focus for multinational teams. In addition assisted my own team as a Certified Scrum Master.

Every company I worked at had different tech stack and diffferent operated within a different business domain. In order to be a successfull Application Support Analyst I needed to learn how everything works very quickly and expand that knolwdge as new systems were upgraded and added. The sectors I have worked in include financial industry, corporate events, further education, collaborative software and subscription data products relating to maritime trade.

During my work at various companies I was tasked daily to analyse complex problems involved architecture and technology production issues. I needed to gather data and evidence to progress rapidly and to correctly come up with solution to company's or customers issues.

When working at Wonga in the Agile environment we were faced with numerous production software bugs. We had to make small and impactful changes quickly because the company was making money only when our platform was available 24/7. I was always collaborating with Infrastructure and Development teams, DBA’s, Marketing and Risk Management teams. I worked on shaping up our Post-mortem procedures following most minor and major systems outages. Building trust between teams, delivering improvements and communicating follow-up actions to the relevant teams during and after Root Cause Analysis led to system improvements and better collaborations between teams.

One particular strength I have is the ability to conceive of the solution to a project in terms of the logical layers required by the chosen technology. For example, I have a clear idea of which elements are appropriate for the controller, view, business logic and data access layers. I very much enjoy creating a solution which is structured crisply, and I understand the benefits of this especially to the extensibility and testability of the product.

• Innovatively used teamwork and communication skills to work effectively while pair programming and working in groups employing an Agile methodology, Scrum and Modern Agile principles.
• Learned new technologies rapidly whilst helping other students by sharing learning from existing exposure to working within DevOps teams
• Mentored a later cohort student practicing empathy and emotional intelligence to create optimal learning environment and share own learnings
• Honed the growth mindset to optimize learning and continuous improvement of one’s knowledge and discipline.

• Proactively assisted Product Owners and Product Technology Specialist in defining roadmaps and change plans by selecting appropriately from applicable standards, methods, tools and applications.
• Identified product enhancements with senior colleagues and the Product Owner to maximize service quality, efficiency and continuity, facilitating collaboration between stakeholders with common objectives
• Improved change plans, system testing, maintenance changes / upgrades and coordination of user acceptance testing
• Build up relationships for day-to-day delivery, support and issues with internal teams and 3rd party suppliers

• Liaised with marketing and technical teams at all levels across EMEA, Middle East, US and Brazil whilst maintaining productions system used for campaigns across multiple social media advertising programs
• Represented Level 2 technical support for Global Exhibitions’ enterprise applications when liaising with Marketing and Sales teams utilizing Eloqua, Adobe Analytics, AEM and cloud technology
• Management and resolution of Incidents and Service Requests within agreed SLA’s

• Cultivated DevOps culture by interacting with all areas of the business providing technical insight with a strong customer focus for multinational teams based in UK. Poland, South Africa and Spain.
• Acted as a Scrum Master for the Application Support team
• Shaped out post-mortem procedures following major systems outages and communicating follow-up actions to the relevant teams leading to Root Cause Analysis and system improvements via Problem Management
• Conducted knowledge sharing sessions to the new Analysts on boarded to the team

• Improved the support process and communication between remote members of the team
• Assisted Professional Services Consultants with technical questions during project implementation
• Identified and escalated crucial bugs and completed root cause analysis of defects
• Installed and configured customer specific environments for troubleshooting and resolving application issues escalated from end users

• Uplifted quality of customer service through refinement of procedures and protocols:
• Authored a variety of technical documents that facilitated effective troubleshooting and provisioning.
• Designed and delivered induction and training programme that rapidly progressed newcomers to valuable team members.
• Commended by management for smooth transition of responsibilities from UK Hosting team. Singlehandedly ran team for 6 months.

Joined as a Graduate trainee after compleeting my Masters in Computer Science.

• Eloqua 2020 Master 2020
• Certified Scrum Master (CSM), Scrum Alliance 2019
• MSc in Computer Science, Birkbeck College, University of London 2003

Intensive 16 week software engineering bootcamp

• TDD: Applying outside-in Test Driven Development and Behaviour Driven Development
• OOP: Application of OOD and SOLID principles, receiving strong feedback from coaches 3rd party assessors
• Agile & XP: Running stand-ups, retros, sprints, creating MVPs and user stories, to deliver maximum value
• Databases: Relational and non-relational: SQL, PostgreSQL, MongoDB
• REST APIs: Building APIs using Ruby, Rails, Node.js and Postman
• CI/CD: Using CircleCI and Travis to automate automate builds, run test suites and generate coverage reports
• Pair Programming: Highly effective at collaborating and pairing with other developersipt
• RSpec, Jest

I used my Scrum Mastery skills to assist activists who are working towards improvement of Reproductive Rights for Women in Poland and those who are promoting democratic values there. I organised many protests and coordinated online street and online campaigns as a member of Artistic Cooperative https://www.facebook.com/FARSAPL . I am currently working on a project to create educational package for teachers of Polish Language nd Culture Saturday schools for kids in Britain. This package will teach about right that children have enshrined in Polish Constitution. I am also working on desigining mobile phone app for Polish Citicens living abroad who have voting rights, that to be ready for next electio nwhich is coming in 2024.

I am currently mentoring a Junior Programmer who just finished Makers course.

• I am a dog owner and love long distance walking, history, and sightseeing.
• I am a passionate owner of a small collection of indoor plants
• I am an avid consumer of knowledge, currently reading Blood and Ruins, The Great Imperial War 1931-1945 and listening to Andrew Huberman Science podcasts

I am bilingual with a Mother toungue Polish. I can also speak basic Russian and understand Ukrainian and Slovakian.