Unable to install new update

[dengchenlong]

Description

Windows 11 + WSL 2.5.7 + Docker Desktop 4.41.2.
Software prompt: "Some components can be updated: Docker Compose CLI, Docker Model Runner CLI, Docker Scout CLI". After clicking update, the update fails and displays an error message: "Unable to install new update. An unexpected error occurred. Try again later" and "An unexpected error occurred while updating. Restart Docker Desktop to try again".

Reproduce

1. Launch docker desktop
2. Go to "Settings->Software updates"
3. Click "Update"

Expected behavior

Update successful with no error messages.

docker version

Client:
 Version:           28.1.1
 API version:       1.49
 Go version:        go1.23.8
 Git commit:        4eba377
 Built:             Fri Apr 18 09:53:24 2025
 OS/Arch:           windows/amd64
 Context:           desktop-linux

Server: Docker Desktop 4.41.2 (191736)
 Engine:
  Version:          28.1.1
  API version:      1.49 (minimum version 1.24)
  Go version:       go1.23.8
  Git commit:       01f442b
  Built:            Fri Apr 18 09:52:57 2025
  OS/Arch:          linux/amd64
  Experimental:     false
 containerd:
  Version:          1.7.27
  GitCommit:        05044ec0a9a75232cad458027ca83437aae3f4da
 runc:
  Version:          1.2.5
  GitCommit:        v1.2.5-0-g59923ef
 docker-init:
  Version:          0.19.0
  GitCommit:        de40ad0

docker info

Client:
 Version:    28.1.1
 Context:    desktop-linux
 Debug Mode: false
 Plugins:
  ai: Docker AI Agent - Ask Gordon (Docker Inc.)
    Version:  v1.1.7
    Path:     C:\Program Files\Docker\cli-plugins\docker-ai.exe
  buildx: Docker Buildx (Docker Inc.)
    Version:  v0.23.0-desktop.1
    Path:     C:\Program Files\Docker\cli-plugins\docker-buildx.exe
  cloud: Docker Cloud (Docker Inc.)
    Version:  v0.3.0
    Path:     C:\Program Files\Docker\cli-plugins\docker-cloud.exe
  compose: Docker Compose (Docker Inc.)
    Version:  v2.36.0-desktop.1
    Path:     C:\Users\deng_\.docker\cli-plugins\docker-compose.exe
  debug: Get a shell into any image or container (Docker Inc.)
    Version:  0.0.38
    Path:     C:\Program Files\Docker\cli-plugins\docker-debug.exe
  desktop: Docker Desktop commands (Docker Inc.)
    Version:  v0.1.8
    Path:     C:\Program Files\Docker\cli-plugins\docker-desktop.exe
  dev: Docker Dev Environments (Docker Inc.)
    Version:  v0.1.2
    Path:     C:\Program Files\Docker\cli-plugins\docker-dev.exe
  extension: Manages Docker extensions (Docker Inc.)
    Version:  v0.2.27
    Path:     C:\Program Files\Docker\cli-plugins\docker-extension.exe
  init: Creates Docker-related starter files for your project (Docker Inc.)
    Version:  v1.4.0
    Path:     C:\Program Files\Docker\cli-plugins\docker-init.exe
  mcp: Docker MCP Plugin (Docker Inc.)
    Version:  dev
    Path:     C:\Program Files\Docker\cli-plugins\docker-mcp.exe
  model: Docker Model Runner (Docker Inc.)
    Version:  v0.1.11
    Path:     C:\Program Files\Docker\cli-plugins\docker-model.exe
  sbom: View the packaged-based Software Bill Of Materials (SBOM) for an image (Anchore Inc.)
    Version:  0.6.0
    Path:     C:\Program Files\Docker\cli-plugins\docker-sbom.exe
  scout: Docker Scout (Docker Inc.)
    Version:  v1.17.1
    Path:     C:\Program Files\Docker\cli-plugins\docker-scout.exe
WARNING: Plugin "C:\\Users\\deng_\\.docker\\cli-plugins\\docker-feedback.exe" is not valid: failed to fetch metadata: fork/exec C:\Users\deng_\.docker\cli-plugins\docker-feedback.exe: The system cannot find the file specified.

Server:
 Containers: 0
  Running: 0
  Paused: 0
  Stopped: 0
 Images: 0
 Server Version: 28.1.1
 Storage Driver: overlayfs
  driver-type: io.containerd.snapshotter.v1
 Logging Driver: json-file
 Cgroup Driver: cgroupfs
 Cgroup Version: 2
 Plugins:
  Volume: local
  Network: bridge host ipvlan macvlan null overlay
  Log: awslogs fluentd gcplogs gelf journald json-file local splunk syslog
 CDI spec directories:
  /etc/cdi
  /var/run/cdi
 Swarm: inactive
 Runtimes: nvidia runc io.containerd.runc.v2
 Default Runtime: runc
 Init Binary: docker-init
 containerd version: 05044ec0a9a75232cad458027ca83437aae3f4da
 runc version: v1.2.5-0-g59923ef
 init version: de40ad0
 Security Options:
  seccomp
   Profile: unconfined
  cgroupns
 Kernel Version: 6.6.87.1-microsoft-standard-WSL2
 Operating System: Docker Desktop
 OSType: linux
 Architecture: x86_64
 CPUs: 8
 Total Memory: 3.77GiB
 Name: docker-desktop
 ID: af4993da-bea6-4cee-ab72-7401f01208f1
 Docker Root Dir: /var/lib/docker
 Debug Mode: false
 HTTP Proxy: http://127.0.0.1:10808
 HTTPS Proxy: http://127.0.0.1:10808
 No Proxy: 192.168.*,172.31.*,172.30.*,172.29.*,172.28.*,172.27.*,172.26.*,172.25.*,172.24.*,172.23.*,172.22.*,172.21.*,172.20.*,172.19.*,172.18.*,172.17.*,172.16.*,10.*,127.*,localhost,<local>
 Labels:
  com.docker.desktop.address=npipe://\\.\pipe\docker_cli
 Experimental: false
 Insecure Registries:
  hubproxy.docker.internal:5555
  ::1/128
  127.0.0.0/8
 Live Restore Enabled: false

WARNING: DOCKER_INSECURE_NO_IPTABLES_RAW is set
WARNING: daemon is not using the default seccomp profile

Diagnostics ID

D0E25955-2B21-450C-827C-FE5934367E8B/20250601082622

Additional Info

Output of wsl --version:
WSL version: 2.5.7.0
Kernel version: 6.6.87.1-1
WSLg version: 1.0.66
MSRDC version: 1.2.6074
Direct3D version: 1.611.1-81528511
DXCore version: 10.0.26100.1-240331-1435.ge-release
Windows: 10.0.26100.4202

The screenshots are as follows:

[gtardif]

Thanks @dengchenlong for the feedback and diagnostic.
We are investigating some potentially related download issue rarely happening, that could cause this error.
Do you still see the same error if you try again to update today ? (if so, could you send a diagnostic as well ?) Thanks!

[codykonior]

Same issue today, same versions.

WSL version: 2.5.7.0
Kernel version: 6.6.87.1-1
WSLg version: 1.0.66
MSRDC version: 1.2.6074
Direct3D version: 1.611.1-81528511
DXCore version: 10.0.26100.1-240331-1435.ge-release
Windows version: 10.0.26100.4061

To install:

Docker Compose CLI v2.36.0-desktop.1: Docker Compose CLI v2.36.0
Docker Model Runner CLI v0.1.23
Docker Scout CLI v1.18.1: Add attest list and attest get commands for local and remote images

Diagnostic ID A6E34B11-363E-4C44-8040-AACA5C70B810/20250605072819

[JRAVILES]

Same issue today, same versions.

WSL version: 2.5.7.0
Kernel version: 6.6.87.1-1
WSLg version: 1.0.66
MSRDC version: 1.2.6074
Direct3D version: 1.611.1-81528511
DXCore version: 10.0.26100.1-240331-1435.ge-release
Windows version: 10.0.26100.4061

To install:

Docker Compose CLI v2.36.0-desktop.1: Docker Compose CLI v2.36.0
Docker Model Runner CLI v0.1.23
Docker Scout CLI v1.18.1: Add attest list and attest get commands for local and remote images

Diagnostic ID A6E34B11-363E-4C44-8040-AACA5C70B810/20250605072819

Same here even the versions

[alexTr3]

I have same bug

[marty0678]

Me too. A fresh install of Docker Desktop still doesn't seem to fix it.

[feym78]

Same problem when trying to update components like docker-compose cli
Win 10 + wsl 2.5.7 + docker desktop 4.43.1

[trifonov-borislav]

Same

[pakcamatkry]

same issue Unable to install new update. An unexpected error occurred. Try again later.

[bsousaa]

@pakcamatkry @trifonov-borislav can you please share a diagnostics id?

[trifonov-borislav]

@pakcamatkry @trifonov-borislav can you please share a diagnostics id?

2F6F4AC7-2D80-4205-B9A1-B152D1F8E603/20250717174910

The thing is, the latest install log I see is from July 16, yet I tried the component upgrade today on July 17, which log file should reflect this?