Copyright 2006, 2014 The University of British Columbia and Derek Poon

Released under the Mozilla Public License, version 2.0.

This is an extension for the Mozilla Thunderbird mail client. It facilitates correspondance and commenting on Request Tracker tickets.

The extension adds the following features:

• Ticket field when composing messages

  By putting a ticket number in the Ticket field of the message composition window, your outgoing message will be added as a comment on the ticket.

• Associate incoming messages with a ticket

  The extension adds a command (Message → Associate) to add the selected messages as comments on a ticket. You can add a toolbar button for the Associate command through View → Toolbars → Customize….

• Delete tickets arising from spam

  When you hit the Delete button on messages that are marked as junk mail, the associated tickets are also deleted.

This extension is known to be compatible with Mozilla Thunderbird 1.x and 2.x.

1. Download the extension package to your desktop.
2. In Thunderbird menu, select Tools → Extensions (Thunderbird 1.x) or Tools -> Add-Ons (Thunderbird 2.x)
3. Click Install, select the downloaded package, click Install Now
4. Quit and relaunch Thunderbird
5. Delete the extension package from your desktop.

The extension can be configured through Thunderbird's preferences screen or through Tools → Extensions → Request Tracker Ticket Manager → Options.