Documentation

APIs Contact us

Documentation home
Lumen Connect
Other portals
Product documentation
Carrier port-out tools
Readiness

Lumen Connect overview
Getting started/General
Services
APIs
Monitoring & Reports
Billing
Admin
Support
Orders (Wholesale)

Other portals overview
Media portal
DDoS Mitigation & Reporting
Security Solutions portal
VoIP portal

View all product support
Infrastructure
Connectivity
Security
Communication
Media & Entertainment
Disconnect services

Port-out tools overview
LSR portal
Port Out Request tool
Virtual Front Office

Readiness overview
Product-specific readiness
Handbooks

All infrastructure services
Edge Bare Metal
Edge Gateway
Edge Private Cloud
Encrypted Wavelength Service
Network Storage

All connectivity services
Ethernet On-Demand
Fiber+ Internet
Internet On-Demand
IP VPN On-Demand
NaaS Port
On-Demand services
Troubleshooting tools

All security services
Adaptive Network Security
Adaptive Threat Intelligence
Application Delivery Solutions
DDoS Hyper
DDoS Mitigation Service
Lumen Defender Powered by Black Lotus Labs
Lumen SASE with Fortinet
Lumen SASE with Versa
Lumen SASE with VMware
SD-WAN with Cisco Meraki
SD-WAN with Versa Networks
Security Log Monitoring

All communication services
1+ Switched and Toll Free
Cloud Voice
Hosted VoIP
Local Inbound (LI)
Lumen Solutions for Microsoft Teams
Lumen Solutions for Webex
Lumen Solutions for Zoom
Lumen Solutions for Zoom for Government
SIP Trunking
Toll Free Service
Unified Communications and Collaboration
Voice Complete
VoIP Enhanced Local (ELS)
VoIP services

Vyvx® Broadcast Solutions

North America
Asia Pacific (APAC)

Welcome to Lumen Documentation

How can we help you?

Manage a service

Use Lumen Connect℠ to manage invoices, orders, services, repairs, performance, and more.

Manage a service

Use Lumen Connect℠ to manage invoices, orders, services, repairs, performance, and more.

Prepare for a service

Get help while working with us to prepare and deliver your services.

Get service-ready

Activate a service

Prepare for a service

Get help while working with us to prepare and deliver your services.

Activate a service

Get support

Release notes

North America handbook

Asia Pacific handbook

API resources

Taxes, fees, and surcharges

Ancillary fee schedule

Get support

Release notes

North America handbook

Asia Pacific handbook

API resources

Taxes, fees, and surcharges

Ancillary fee schedule

No matter your needs, we can help guide you. Contact our support team for expert assistance.

Product documentation

Media & Entertainment

View all products

About Us Accessibility Canadian Ombudsman Careers Contact Us Cookie Settings Governance Legal Privacy Public Policy Support