Troubleshoot game compatibility with the developer emulator
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This topic describes the troubleshooting steps to take when your game fails to
load in the developer emulator for
Google Play Games on PC. After you complete these steps you can make
another attempt to test your game in the emulator.
Before you get started
Before you get started, make sure that you've completed the steps in the
following guides:
In Google Play Console, verify that the following settings are configured:
Release
Form Factor: Google Play Games on PC only
Go to Settings > Advanced settings > Form factor and verify that
Google Play Games on PC only is added.
Closed testing: Google Play Games on PC only
Go to the Closed testing track and verify that
Google Play Games on PC only is added.
(Only necessary if you choose to create a dedicated track for Google Play Games on PC.)
Countries / regions: United States, United Kingdom
Go to the Countries / regions tab in the Closed testing track
and verify that United States and United Kingdom are added.
Google Groups: play-multiplatform-test-track@googlegroups.com
Go to Testers tab > Google Groups and verify that
play-multiplatform-test-track@googlegroups.com
Verify that you submitted a build on the Closed testing track from
the previous steps and that the Build status is set to Release.
Device compatibility
After you verify your release settings, verify the following settings in
Google Play Console:
Go to Reach and devices > Device catalog > All devices and then type
Google Play Games for PC in the search bar.
Device mode(google vsoc_kiwi_x86_64): Supported
Verify that Device mode(google vsoc_kiwi_x86_64) is labeled as
Supported.
If it is labeled as Unsupported, click the arrow icon, and then
Show more to display to display details about fixing the issue.
Device integrity
During certification process, do not turn on untrustworthy device exclusion in Play Console. An option in the Google Play Console allows you to
prevent your app from being available to install
from Google Play on devices that don't pass integrity checks which also prevent Google reviewers from accessing the game.
Check Reach and devices > Device catalog > Device exclusion rules > Play Integrity
Don't enable this exclusion rule in the device catalog for
Google Play Games on PC games during the certification process. You can enable it after your game pass certification.
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Last updated 2024-09-19 UTC.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2024-09-19 UTC."],[],[],null,["# Troubleshoot game compatibility with the developer emulator\n\nThis topic describes the troubleshooting steps to take when your game fails to\nload in the [developer emulator](/games/playgames/pg-emulator) for\nGoogle Play Games on PC. After you complete these steps you can make\nanother attempt to test your game in the emulator.\n\nBefore you get started\n----------------------\n\nBefore you get started, make sure that you've completed the steps in the\nfollowing guides:\n\n- The [get started guide](/games/playgames/start) for Google Play Games on PC.\n\n- The [developer emulator](/games/playgames/pg-emulator) guide.\n\nVerify Play Console settings\n----------------------------\n\nIn Google Play Console, verify that the following settings are configured:\n\n### Release\n\n1. **Form Factor** : **Google Play Games on PC only**\n\n - Go to **Settings \\\u003e Advanced settings \\\u003e Form factor** and verify that **Google Play Games on PC only** is added.\n2. **Closed testing** : **Google Play Games on PC only**\n\n - Go to the **Closed testing** track and verify that **Google Play Games on PC only** is added. (Only necessary if you choose to create a dedicated track for Google Play Games on PC.)\n3. **Countries / regions** : **United States** , **United Kingdom**\n\n - Go to the **Countries / regions** tab in the **Closed testing** track and verify that **United States** and **United Kingdom** are added.\n4. **Google Groups** : `play-multiplatform-test-track@googlegroups.com`\n\n - Go to **Testers tab \\\u003e Google Groups** and verify that `play-multiplatform-test-track@googlegroups.com`\n - You can also grant track access by [creating your own group](https://support.google.com/googleplay/android-developer/answer/9845334#create_additional_track&zippy=%2Ccreate-additional-closed-test-tracks-for-your-development-teams) under this setting.\n5. **Build status** : **Release**\n\n - Verify that you submitted a build on the **Closed testing** track from the previous steps and that the **Build status** is set to **Release**.\n\n### Device compatibility\n\nAfter you verify your release settings, verify the following settings in\nGoogle Play Console:\n\n1. Go to **Reach and devices \\\u003e Device catalog \\\u003e All devices** and then type\n `Google Play Games for PC` in the search bar.\n\n2. **Device mode(google vsoc_kiwi_x86_64)** : **Supported**\n\n 1. Verify that **Device mode(google vsoc_kiwi_x86_64)** is labeled as **Supported** .\n - If it is labeled as **Unsupported** , click the arrow icon, and then **Show more** to display to display details about fixing the issue.\n\n### Device integrity\n\nDuring certification process, do not turn on untrustworthy device exclusion in Play Console. An option in the Google Play Console allows you to\n[prevent your app from being available to install](/google/play/integrity/additional-tools#prevent-untrustworthy-devices-from-getting-app)\nfrom Google Play on devices that don't pass integrity checks which also prevent Google reviewers from accessing the game.\n\nCheck **Reach and devices \\\u003e Device catalog \\\u003e Device exclusion rules \\\u003e Play Integrity**\n\nDon't enable this exclusion rule in the device catalog for\nGoogle Play Games on PC games during the certification process. You can enable it after your game pass certification."]]
