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This document shows you how to resolve setup issues with Gemini for
Google Cloud.
The Gemini icon doesn't show up on the platform bar or the Gemini pane doesn't open in the Google Cloud console
If the Gemini icon does not show on the Google Cloud console platform bar, or
the Gemini pane in the Google Cloud console doesn't open, try the following to
resolve the issue:
Verify that the ID of the Google Cloud project you're using is one of the project IDs
you submitted after you were granted access to Gemini. For
more information, see
Apply for Gemini access.
Verify you have the correct Identity and Access Management (IAM) permissions. You might
need to ask your administrator to verify your permissions and, if necessary,
add the missing permissions. For more information, see
Get required IAM permissions.
Check whether you're on a Google Cloud console page that doesn't support
Gemini. For example, some support pages and some pages about
getting started don't support Gemini.
If your project's ID was submitted for Gemini access, and the
Gemini for Google Cloud API is enabled for your project, and you have the
correct IAM permissions, try logging out of the
Google Cloud console and then log back in.
Gemini returns an incomplete answer about another cloud service
Gemini for Google Cloud is optimized for Google Cloud. It works well with
Google Cloud products and use cases. The domain knowledge of
Gemini is not optimized for products and use cases in other
cloud services, such as Azure, Amazon Web Services (AWS), and Oracle Cloud
Infrastructure (OCI). Because of this optimization, questions about those cloud
services aren't supported.
Gemini can provide limited information about how a
Google Cloud product compares to a product from another cloud provider.
For example, the following prompts are supported:
What is the equivalent product in Google Cloud to AWS Sagemaker?
Can you help me rewrite this Azure Serverless function so that it runs in Cloud Run functions?
Gemini returned an answer similar to, "Sorry, I can't help you with that"
To improve accuracy, we prevent Gemini from responding to
categories of questions when there is a low level of confidence in the response.
If your question is classified to be in one of those categories, then the
question is blocked and you receive an answer similar to, "Sorry, I can't help
you with that."
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-25 UTC."],[[["\u003cp\u003eThis guide addresses setup issues with Gemini for Google Cloud, specifically when the Gemini icon is missing or the pane won't open.\u003c/p\u003e\n"],["\u003cp\u003eEnsure the Google Cloud project ID you're using was submitted for Gemini access, and that the Gemini for Google Cloud API is enabled.\u003c/p\u003e\n"],["\u003cp\u003eVerify you have the necessary Identity and Access Management (IAM) permissions, and that you're on a Gemini-supported page within the Google Cloud console.\u003c/p\u003e\n"],["\u003cp\u003eGemini for Google Cloud is optimized for Google Cloud products and use cases, and it has limited support for information regarding other cloud providers.\u003c/p\u003e\n"],["\u003cp\u003eGemini may respond with a message like "Sorry, I can't help you with that" if the question falls into a category where Gemini has low confidence in the response.\u003c/p\u003e\n"]]],[],null,["# Troubleshoot Gemini\n\nThis document shows you how to resolve setup issues with Gemini for\nGoogle Cloud.\n\nThe Gemini icon doesn't show up on the platform bar or the Gemini pane doesn't open in the Google Cloud console\n---------------------------------------------------------------------------------------------------------------\n\nIf the **Gemini** icon does not show on the Google Cloud console platform bar, or\nthe **Gemini** pane in the Google Cloud console doesn't open, try the following to\nresolve the issue:\n\n- Verify that the ID of the Google Cloud project you're using is one of the project IDs\n you submitted after you were granted access to Gemini. For\n more information, see\n\n [Apply for Gemini access](/gemini/docs/discover/set-up-gemini#apply-for-preview).\n\n- Verify that the Gemini for Google Cloud API is enabled in your Google Cloud project. For\n more information, see\n\n [Enable the Gemini for Google Cloud API](/gemini/docs/discover/set-up-gemini#enable-api).\n\n- Verify you have the correct Identity and Access Management (IAM) permissions. You might\n need to ask your administrator to verify your permissions and, if necessary,\n add the missing permissions. For more information, see\n\n [Get required IAM permissions](/gemini/docs/discover/set-up-gemini#grant-iam).\n\n- Check whether you're on a Google Cloud console page that doesn't support\n Gemini. For example, some support pages and some pages about\n getting started don't support Gemini.\n\n- If your project's ID was submitted for Gemini access, and the\n Gemini for Google Cloud API is enabled for your project, and you have the\n correct IAM permissions, try logging out of the\n Google Cloud console and then log back in.\n\nGemini returns an incomplete answer about another cloud service\n---------------------------------------------------------------\n\nGemini for Google Cloud is optimized for Google Cloud. It works well with\nGoogle Cloud products and use cases. The domain knowledge of\nGemini is not optimized for products and use cases in other\ncloud services, such as Azure, Amazon Web Services (AWS), and Oracle Cloud\nInfrastructure (OCI). Because of this optimization, questions about those cloud\nservices aren't supported.\n\nGemini can provide limited information about how a\nGoogle Cloud product compares to a product from another cloud provider.\nFor example, the following prompts are supported: \n\n What is the equivalent product in Google Cloud to AWS Sagemaker?\n\n Can you help me rewrite this Azure Serverless function so that it runs in Cloud Run functions?\n\nGemini returned an answer similar to, \"Sorry, I can't help you with that\"\n-------------------------------------------------------------------------\n\nTo improve accuracy, we prevent Gemini from responding to\ncategories of questions when there is a low level of confidence in the response.\nIf your question is classified to be in one of those categories, then the\nquestion is blocked and you receive an answer similar to, \"Sorry, I can't help\nyou with that.\""]]
