Some products and features are in the process of being renamed. Generative playbook and flow features are also being migrated to a single consolidated console. See the details.
Conversational Agents (Dialogflow CX) is a new natural language understanding platform
built on
generative models
that can control conversations and on
flows
that can be used for more explicit conversation control.
Conversational Agents (Dialogflow CX) makes it easy to design and integrate a conversational user interface
into your mobile app, web application, device, bot,
interactive voice response system, and so on.
Using Conversational Agents (Dialogflow CX), you can provide new and engaging ways for users
to interact with your product.
Conversational Agents (Dialogflow CX) can analyze multiple types of input from your customers,
including text or audio inputs (like from a phone or voice recording).
It can also respond to your customers in a couple of ways,
either through text or with synthetic speech.
Each new customer will receive a
$600 credit
for a $0 trial of Conversational Agents (Dialogflow CX).
Starting in late 2024 and ending in early 2025,
there will be changes to some
product names, feature names, and consoles:
Dialogflow CX will be renamed to Conversational Agents.
Dialogflow CX Messenger will be renamed to Conversational Messenger.
Dialogflow CX Phone Gateway will be renamed to Conversational Phone Gateway.
Vertex AI Agents (AI Applications playbook and data store features)
console and Dialogflow CX console have been consolidated into a single
Conversational Agents console.
The Dialogflow CX console will remain supported for the near future.
Agents created using either the Dialogflow CX console
or the Vertex AI Agents console have been automatically migrated
to the new consolidated console with no action required by users.
To ensure consistent feature names across the new Conversational Agents console
and Dialogflow CX console:
The "agents" feature in Vertex AI Agents has been renamed to "playbooks".
The "agent apps" feature in Vertex AI Agents has been renamed to "agents".
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eConversational Agents (formerly Dialogflow CX) is a natural language understanding platform that utilizes generative models and flows to control conversations.\u003c/p\u003e\n"],["\u003cp\u003eThis platform allows you to easily integrate a conversational user interface into various applications, such as mobile apps, web apps, devices, and interactive voice response systems.\u003c/p\u003e\n"],["\u003cp\u003eConversational Agents can handle both text and audio inputs from customers and respond through text or synthetic speech.\u003c/p\u003e\n"],["\u003cp\u003eNew customers receive a $600 credit for a free trial of Conversational Agents.\u003c/p\u003e\n"],["\u003cp\u003eStarting in late 2024, the Dialogflow CX console will be consolidated into a new Conversational Agents console and there will be some product and feature name changes.\u003c/p\u003e\n"]]],[],null,["# Conversational Agents (Dialogflow CX) documentation\n\n[Go to the Dialogflow CX console](https://dialogflow.cloud.google.com/cx/projects) \n\nConversational Agents (Dialogflow CX) is a new natural language understanding platform\nbuilt on\n[generative models](/dialogflow/cx/docs/concept/generative)\nthat can control conversations and on\n[flows](/dialogflow/cx/docs/basics)\nthat can be used for more explicit conversation control.\n\nConversational Agents (Dialogflow CX) makes it easy to design and integrate a conversational user interface\ninto your mobile app, web application, device, bot,\ninteractive voice response system, and so on.\nUsing Conversational Agents (Dialogflow CX), you can provide new and engaging ways for users\nto interact with your product.\n\nConversational Agents (Dialogflow CX) can analyze multiple types of input from your customers,\nincluding text or audio inputs (like from a phone or voice recording).\nIt can also respond to your customers in a couple of ways,\neither through text or with synthetic speech.\n\nEach new customer will receive a\n[$600 credit](/dialogflow/pricing#cx-trial)\nfor a $0 trial of Conversational Agents (Dialogflow CX).\n\nPopular documentation links\n---------------------------\n\nRenaming and console consolidation plan\n---------------------------------------\n\nStarting in late 2024 and ending in early 2025,\nthere will be changes to some\nproduct names, feature names, and consoles:\n\n- Dialogflow CX will be renamed to Conversational Agents.\n- Dialogflow CX Messenger will be renamed to Conversational Messenger.\n- Dialogflow CX Phone Gateway will be renamed to Conversational Phone Gateway.\n- Vertex AI Agents (AI Applications playbook and data store features) console and Dialogflow CX console have been consolidated into a single [Conversational Agents console](/dialogflow/cx/docs/concept/console-conversational-agents). The Dialogflow CX console will remain supported for the near future. Agents created using either the Dialogflow CX console or the Vertex AI Agents console have been automatically migrated to the new consolidated console with no action required by users.\n- To ensure consistent feature names across the new Conversational Agents console and Dialogflow CX console:\n - The \"agents\" feature in Vertex AI Agents has been renamed to \"playbooks\".\n - The \"agent apps\" feature in Vertex AI Agents has been renamed to \"agents\"."]]
