Our mission
18Labs blends empathy and AI to design simple, useful systems that work better for people and organisations.
We build tools that are easy to use, save time, and create experiences people remember — across many sectors, including education, health, and not‑for‑profits.
Why now?
People expect quick answers, clear steps, and smooth systems. AI makes this possible — if it’s planned and set up the right way.
Automation that saves time
Cut manual work and speed up processes, so teams can focus on real impact.
Tools people enjoy using
Design with empathy so journeys are simple, clear, and accessible.
Systems that keep learning
Launch fast, measure what matters, and let your stack get smarter over time.
What we do
Flexible, outcome‑first projects for many sectors — with deep experience in education, health, and not‑for‑profits.
Human‑Centred Design
- Discovery — find the real problems to solve.
- UX research + AI synthesis — turn noise into signal.
- Websites & portals — simple, fast, accessible.
Intelligent Automation
- AI assistants — support, onboarding, and FAQs.
- Workflow automation — from intake to invoice.
- Ops dashboards — the right data at a glance.
Visual Storytelling
- Brand films & micro‑promos — stories that stick.
- Photography & video — events, products, people.
- Embedded content — for sites, portals, and LMS.
Workshops + Training
- Hands‑on skills with your tools and context.
- Live & on‑demand sessions for busy teams.
- On‑site accelerators to align and ship.
Where do we start?
A simple path from clarity → concept → real results.
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1
Discover
We learn what’s working, what’s not, and what people need most.
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2
Define
We turn insights into a clear plan, prototypes, and a small first launch.
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3
Launch + Learn
We ship, measure, and improve — so your system keeps getting better.
We have some fans
Meet our team
Our diverse team brings together decades of experience in AI, data engineering, and digital transformation to deliver exceptional results for our clients.
Mili Wijeratne
Chief Experience & Automation Officer
Co-Founder
Mili blends deep UX practice with hands-on engineering and automation. He’s the person you call when the path is fuzzy but the stakes are real. Mili maps the service, pressure-tests assumptions with customers, then codes working prototypes and agent workflows that earn trust fast.
His approach is narrative-driven—clarity for execs, conviction for teams, and measurable lift for the business.
Gui Oliveira
Chief Product Strategy & Delivery
Co-Founder
With 20+ years in product, Gui thrives on turning complexity into clarity. He sets crisp product north stars, aligns stakeholders, and drives fast learning loops from discovery to delivery.
Gui’s superpower is focus: ruthless prioritisation, sensible scope, and instrumentation that makes progress visible. He partners with design, engineering, and operations to land solutions where they matter most.
Vishmi De Silva
Head of Digital Transformation & Partnerships
Vishmi helps organisations modernise without the hype — aligning leaders on outcomes, de-risking with lean experiments, and scaling what works through playbooks and training. Her craft sits at the intersection of strategy, change, and execution: capability mapping, vendor due-diligence, procurement, governance, and the kind of enablement that gets real people using new systems day one.
Our team experience
Our team share the collective experience of intuitive, high-impact solutions across small to medium enterprise clients. They have led work across recruitment, field operations, equipment health, care pathways, and digital retail. We listen first, map what’s really happening, design friendly experiences, and add just-enough automation so the busywork disappears and the impact shows up in everyday work.
Let’s build what’s next
Tell us where you want traction. We’ll design the shortest path.