From the course: Building Emotional Intelligence for Service Workers
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Spot your emotional triggers before they take over
From the course: Building Emotional Intelligence for Service Workers
Spot your emotional triggers before they take over
You can't always control the trigger, but you can always control what happens next. We've all been there. A customer says something rude. A coworker rolls their eyes. You're already running behind, and suddenly you feel it—that spike of frustration, your jaw clenching, and anger, or even a total shutdown. That's your emotional trigger kicking in. Common triggers that I've seen is one: being disrespected, being yelled at. Maybe it's being micromanaged. It's that split second when your patience flies out the window. And no, you can't always avoid it. But you can learn to spot it. And here's the thing. It's also a moment to choose how you're going to respond, because in that moment, you still have the power—the power of choice. Step one: get curious. Ask yourself, what kinds of situations set me off? Step two: name it in the moment. Once you know your patterns, you'll start to notice the early signs—tight chest, clenched jaw, or racing thoughts. When you start to feel those signs, it's…
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