Frequently Asked Questions
Company Trust / Background
We are a second-generation family business that was founded in 1949.
We pack and ship all orders from our own manufacturing plant. Our food safety program, with its strict requirements, is SQF and we are audited by a 3rd party once a year to ensure we meet this program’s high standards. This program has been in place for many years, with our company receiving consistent high SQF food safety scores.
Pre-Purchase Questions
No account is required. You can check out as a guest. However, creating an account lets you save your bill to and ship to information, track orders, and check our faster each time you visit anuts.com. Also, if you create an account before you place an order, you will be able to see your tracking number (to track your order) on the order details page when you log in to your account.
We accept all major credit cards: Visa, Mastercard, American Express, & Discover. You can also checkout using PayPal, Apple Pay, or Amazon Pay.
No. Our facility processes peanuts, tree nuts, dairy, soy, and wheat. While we follow food safety standards to minimize cross-contact of each product we pack, we cannot fully guarantee any product is totally allergen-free.
No, we do not.
Each product will be shipped in either one zip-lock bag (or for large quantities in one plastic bag) regardless of the number of pounds you purchase. We do not ship any order in one-pound packages.
We can ship up to 32 lbs in one box. When ordering larger amounts of nuts, you will reduce your shipping cost per lb.
No, we do not. Your credit card information is transmitted directly to our payment processor through their secure payment portal. The only thing that is kept in our system is whether you paid with a credit card, PayPal, Apple Pay, or Amazon Pay.
No, we do not. We respect your interest to not be marketed to by random companies.
Shipping Cost & Methods
We use UPS exclusively. They are very reliable and meet delivery dates.
Shipping is calculated at checkout. It is based on the total number of lbs ordered. You can see what your shipping cost will be at the checkout stage.
Once you enter your shipping address, you will be presented with the available UPS Ground options and rates.
We believe in transparent pricing. “Free Shipping” is never free. Shipping costs are simply built into the price of the product you are buying. At anuts.com, we prefer to keep our prices lower and show shipping costs separately. When comparing prices, always look at the grand total for in many cases, you will find we are more affordable than “free shipping” competitors especially when your orders are 10lbs or more. REMEMBER, shipping becomes more efficient (less cost per lb ordered) as your order weight increases.
We used to. Unfortunately, we experienced too many complaints for the delays in delivery. We have found UPS much more reliable in meeting estimated delivery dates.
At this time, we only ship within the continental United States. We do not ship to international addresses, APO/FPO military addresses, or U.S. territories.
Order Fulfillment & Tracking
Orders placed by 1:00pm Central Time (Monday – Friday) will ship the same day via UPS. Orders placed after 1:00pm, or on a major holiday, or on a weekend, will ship the next business day. UPS picks up all of our orders once per day, at 1:00pm in the afternoon on each regular business day (Monday – Friday). UPS does not pick up any orders on the weekend or major holidays.
Once your mailing label is printed, we will send you an email with your tracking number. This mailing label is printed before your order is packed and ships. Your tracking number is not active until UPS scans it when it arrives at their distribution center near our plant sometime in the evening (after they pick up on a regular business day). [We sometimes print mailing labels on the weekend, to give our team members a head start on Monday morning filling your orders.]
Check your spam mailbox if you do not receive any email from us with a tracking number. Also, please make sure you type in your email address correctly. We sometimes see email addresses where the following misspellings occur: gail.com for gmail.com or yhoo.com for yahoo.com for example.
If you create an account before you place an order, you will be able to see your tracking number (to track your order) on the order details page when you log in to your account. If you check out as a guest, you will be able to track you order status using the “Track Your Order” link at the top of every page. In addition to your email address, you will have to enter the order id which is provided on the order confirmation page and also included in the order confirmation email.
Order Issues / Changes / Errors
Unfortunately, once an order is submitted, we are unable to modify or cancel it. Please double-check your cart and order information when checking out to ensure accuracy.
You can enter your coupon code when you are checking out. When you are on the checkout page look for a link named “Have a coupon? Click here to enter your code”. It is located on the right side under the “Order Summary”. Once you click the link the field where you can enter the coupon code will be displayed.
All of our coupons feature one or two product categories or specific products where the coupon discount applies. If you buy nuts, and the coupon code is for popcorn, your coupon discount will not be applied to nuts. You cannot use a coupon for a product or product category that is not listed on the coupon.
Please call us immediately before 1pm Central Time on a regular business day. Our phone number is 800.837.0100. Use extension 1005 to get to a team member that can help you.
When completing a transaction, our payment processor goes through a series of audit steps to minimize fraudulent orders. The most common reason we see when this happens is that your bill to name and address does NOT match your credit card billing statement name and address. Other times, your bank or credit card company may not allow the transaction to go through to minimize fraud. In this case you need to contact your credit card company.
We typically see this when your first order credit card was declined. When correcting this and then placing this order successfully, the charge for the declined transaction does not get removed for 24-48 hours. This is done by our payment processor and your credit card company without our involvement.
Returns & Customer Service
Because we ship food products, our food safety program does not allow us to accept any returns. If your order arrives damaged, incorrect, missing, or unsatisfactory, please contact us within 7 days of delivery. We will either replace the product(s) in question or refund your money for those specific items that you have an issue with.
We are happy to help! Email us at [email protected] or call (800) 837-0100. Use either extension 1005 or 1009 for assistance. Customer service hours are Monday – Friday, 8 am to 3pm Central Time. Closed on major holidays.
1. Company Trust / Background
a. How long have you been in business?
i. We are a second-generation family business that was founded in 1949.
b. Where do you pack and ship our orders?
i. We pack and ship all orders from our own manufacturing plant. Our food safety program, with its strict requirements, is SQF and we are audited by a 3rd party once a year to ensure we meet this program’s high standards. This program has been in place for many years, with our company receiving consistent high SQF food safety scores.
2. Pre-Purchase Questions
a. Do I need an account to place an order?
i. No account is required. You can check out as a guest. However, creating an account lets you save your bill to and ship to information, track orders, and check our faster each time you visit anuts.com. Also, if you create an account before you place an order, you will be able to see your tracking number (to track your order) on the order details page when you log in to your account.
b. What payment methods do you accept?
i. We accept all major credit cards: Visa, Mastercard, American Express, & Discover. You can also checkout using PayPal, Apple Pay, or Amazon Pay.
c. Are your products allergen-free?
i. No. Our facility processes peanuts, tree nuts, dairy, soy, and wheat. While we follow food safety standards to minimize cross-contact of each product we pack, we cannot fully guarantee any product is totally allergen-free.
d. Do you sell products that are organic or kosher?
i. No, we do not.
e. How will my nuts, dried fruit, seeds, and trail mixes be packaged when shipped?
i. Each product will be shipped in either one zip-lock bag (or for large quantities in one plastic bag) regardless of the number of pounds you purchase. We do not ship any order in one-pound packages.
f. How many nuts can you ship in one box?
i. We can ship up to 32 lbs in one box. When ordering larger amounts of nuts, you will reduce your shipping cost per lb.
g. Do you keep our credit card number in your e-commerce platform?
i. No, we do not. Your credit card information is transmitted directly to our payment processor through their secure payment portal. The only thing that is kept in our system is whether you paid with a credit card, PayPal, Apple Pay, or Amazon Pay.
h. Do you sell our email addresses to other third-party companies?
i. No, we do not. We respect your interest to not be marketed to by random companies.
3. Shipping Cost & Methods
a. Who do you use to ship our orders?
i. We use UPS exclusively. They are very reliable and meet delivery dates.
b. What do you charge for shipping?
i. Shipping is calculated at checkout. It is based on the number of total lbs ordered. You can see what your shipping cost will be in your shopping cart. Simply enter your city, state, and zip code to see available UPS Ground options and rates.
c. Why don’t you offer free shipping?
i. We believe in transparent pricing. “Free Shipping” is never free. Shipping costs are simply built into the price of the product you are buying. At anuts.com, we prefer to keep our prices lower and show shipping costs separately. When comparing prices, always look at the grand total for in many cases, you will find we are more affordable than “free shipping” competitors especially when your orders are 10lbs or more. REMEMBER, shipping becomes more efficient (less cost per lb ordered) as your order weight increases.
d. Why don’t you ship our orders using the Post Office (USPS)?
i. We used to. Unfortunately, we experienced too many complaints for the delays in delivery. We have found UPS much more reliable in meeting estimated delivery dates.
e. Do you ship internationally or to APO/FPO addresses?
i. At this time, we only ship within the continental United States. We do not ship to international addresses, APO/FPO military addresses, or U.S. territories.
f. Do you ship to PO Boxes?
No, we do not ship to PO boxes.
4. Order Fulfillment & Tracking
a. When will you ship my order?
i. Orders placed by 1:00pm Central Time (Monday – Friday) will ship the same day via UPS. Orders placed after 1:00pm, or on a major holiday, or on a weekend, will ship the next business day. UPS picks up all of our orders once per day, at 1:00pm in the afternoon on each regular business day (Monday – Friday). UPS does not pick up any orders on the weekend or major holidays.
b. Will I receive a tracking number?
i. Once your mailing label is printed, we will send you an email with your tracking number. This mailing label is printed before your order is packed and ships. Your tracking number is not active until UPS scans it when it arrives at their distribution center near our plant sometime in the evening (after they pick up on a regular business day). [We sometimes print mailing labels on the weekend, to give our team members a head start on Monday morning filling your orders.]
Check your spam mailbox if you do not receive any email from us with a tracking number. Also, please make sure you type in your email address correctly. We sometimes see email addresses where the following misspellings occur: gail.com for gmail.com or yhoo.com for yahoo.com for example.
c. Is there any other way to track my order (besides email) once it ships?
i. If you create an account before you place an order, you will be able to see your tracking number (to track your order) on the order details page when you log in to your account. If you check out as a guest, you will be able to track you order status using the “Track Your Order” link at the top of every page. In addition to your email address, you will have to enter the order id which is provided on the order confirmation page and also included in the order confirmation email.
5. Order Issues / Changes / Errors
a. Can I add an item, change or cancel my order after it is placed?
i. Unfortunately, once an order is submitted, we are unable to modify or cancel it. Please double-check your cart and order information when checking out to ensure accuracy.
b. Where do I enter my coupon code?
i. You can enter your coupon code when you are checking out. When you are on the checkout page look for a link named “Have a coupon? Click here to enter your code”. It is located on the right side under the “Order Summary”. Once you click the link the field where you can enter the coupon code will be displayed.
c. My coupon code did not work. What could be wrong?
i. All of our coupons feature one or two product categories or specific products where the coupon discount applies. If you buy nuts, and the coupon code is for popcorn, your coupon discount will not be applied to nuts. You cannot use a coupon for a product or product category that is not listed on the coupon.
d. I typed in the wrong ship to address. What should I do?
i. Please call us immediately before 1pm Central Time on a regular business day. Our phone number is 800.837.0100. Use extension 1005 to get to a team member that can help you.
e. My credit card was declined. What caused this?
i. When completing a transaction, our payment processor goes through a series of audit steps to minimize fraudulent orders. The most common reason we see when this happens is that your bill to name and address does NOT match your credit card billing statement name and address. Other times, your bank or credit card company may not allow the transaction to go through to minimize fraud. In this case you need to contact your credit card company.
f. It appears that my credit card was charged twice.
i. We typically see this when your first order credit card was declined. When correcting this and then placing this order successfully, the charge for the declined transaction does not get removed for 24-48 hours. This is done by our payment processor and your credit card company without our involvement.
6. Returns & Customer Service
a. I have a problem with an order I received. What is your return or refund policy?
i. Because we ship food products, our food safety program does not allow us to accept any returns. If your order arrives damaged, incorrect, missing, or unsatisfactory, please contact us within 7 days of delivery. We will either replace the product(s) in question or refund your money for those specific items that you have an issue with.
b. How can I contact customer service?
i. We are happy to help! Email us at [email protected] or call (800) 837-0100. Use either extension 1005 or 1009 for assistance. Customer service hours are Monday – Friday, 8 am to 3pm Central Time. Closed on major holidays.
