About
As an experienced Customer Success Manager in the SaaS industry, I know the unique…
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Articles by Colin
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From Hotels to SaaS: How I Pivoted into Customer Success (And What You Can Learn From It)
From Hotels to SaaS: How I Pivoted into Customer Success (And What You Can Learn From It)
When I pivoted out of hotels and into SaaS, I’ll be honest: I had no idea what I was walking into. I’d spent a decade…
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Breaking Into (or Growing Within) Customer Success? Here's What You Need to Know About SaaS Segmentation
Breaking Into (or Growing Within) Customer Success? Here's What You Need to Know About SaaS Segmentation
When you're pivoting into Customer Success (CS) or even growing within your role, one thing most people don’t talk…
3 Comments -
How CSMs Are Using AI to Become Strategic Advisors—And Why Job Seekers Need to Catch Up
How CSMs Are Using AI to Become Strategic Advisors—And Why Job Seekers Need to Catch Up
AI Isn’t Replacing CSMs—It’s Elevating the Best Ones If you're in Customer Success—or trying to break into it—this is…
6 Comments -
From Hotel Lobbies to SaaS Logins: The Unexpected Journey That Changed My Life
From Hotel Lobbies to SaaS Logins: The Unexpected Journey That Changed My Life
Two years ago, I was standing in a hotel lobby during another long shift, managing staff, dealing with guests, and…
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Why Data-Driven Decisions Matter in Customer Success - April 2025
Why Data-Driven Decisions Matter in Customer Success - April 2025
The #1 Tool I Can’t Live Without as a CSM Customer Success isn’t just about relationship-building—it’s about making…
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How I Set My Customers Up for Success in Q1
How I Set My Customers Up for Success in Q1
March Q1 2025 Wrap Up and Success for the rest of the year Q1 is a make-or-break time for Customer Success. It sets the…
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Breaking Into Customer Success: What I Wish I Knew
Breaking Into Customer Success: What I Wish I Knew
If you're looking to break into Customer Success, you're not alone. A few years ago, I was navigating the transition…
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January: Day in the Life: CSM - Real Video!
January: Day in the Life: CSM - Real Video!
Welcome to 2025 and thank you all for subscribing and following along here on my journey. 2024 was a fantastic year for…
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Quick Hit: New Youtube Channel!
Quick Hit: New Youtube Channel!
Building awareness is a muscle that I'm constantly flexing! 💪 I love sharing impactful content on the Customer Success…
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Customer Success isn't just about troubleshooting and answering support questions
Customer Success isn't just about troubleshooting and answering support questions
Happy Monday Customer Success Family! It's been a great holiday season with my family and excited to share more…
Activity
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🚀 Win Story: Empowering High-Volume Hiring We’re excited to share a recent win with a company of 1,500+ employees that was searching for a new ATS +…
🚀 Win Story: Empowering High-Volume Hiring We’re excited to share a recent win with a company of 1,500+ employees that was searching for a new ATS +…
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🤝 The fastest way to learn what it takes to be a CSM? Talk to CSMs. Ask them: • What does your day look like? • What skills helped you get…
🤝 The fastest way to learn what it takes to be a CSM? Talk to CSMs. Ask them: • What does your day look like? • What skills helped you get…
Liked by Colin Foley
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Relying on job security is a terrible strategy in 2025. Companies lay people off overnight (no warning, no loyalty.) If you’ve spent 20 years in…
Relying on job security is a terrible strategy in 2025. Companies lay people off overnight (no warning, no loyalty.) If you’ve spent 20 years in…
Liked by Colin Foley
Experience
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Education
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Courses
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Convention Management
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Gourmet Dinner
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HMGT Finance
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Strategic Management
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Projects
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Quick tips to pivot careers
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Honors & Awards
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UNH Student Scholar
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University of New Hampshire Honors Deans List
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Organizations
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AHLA 30 under 30 Member
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Recommendations received
3 people have recommended Colin
Join now to viewMore activity by Colin
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Are you job searching in 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 or 𝐀𝐜𝐜𝐨𝐮𝐧𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭? Do yourself a favor and hit follow on these…
Are you job searching in 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 or 𝐀𝐜𝐜𝐨𝐮𝐧𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭? Do yourself a favor and hit follow on these…
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🎒 Back to school isn’t just for kids…it’s for CS pros too. Because the truth is…most CSMs never got the training to be strategic. Instead, we…
🎒 Back to school isn’t just for kids…it’s for CS pros too. Because the truth is…most CSMs never got the training to be strategic. Instead, we…
Liked by Colin Foley
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✨ Exciting News! ✨ I’m thrilled to share that I’ve joined Women of Customer Success, a community dedicated to empowering and connecting women in the…
✨ Exciting News! ✨ I’m thrilled to share that I’ve joined Women of Customer Success, a community dedicated to empowering and connecting women in the…
Liked by Colin Foley
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Want to have an organization that can deliver next level #customersuccess and #customerexperience? It sounds like a basic concept but here is the…
Want to have an organization that can deliver next level #customersuccess and #customerexperience? It sounds like a basic concept but here is the…
Liked by Colin Foley
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⚡SaaS runs fast. Operations makes sure it doesn’t trip over its own shoelaces. 5 ways to keep things smooth (and sane): 📝 Document everything — if…
⚡SaaS runs fast. Operations makes sure it doesn’t trip over its own shoelaces. 5 ways to keep things smooth (and sane): 📝 Document everything — if…
Liked by Colin Foley
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Most people treat their calendar like a dumping ground for other people’s meetings. It's easy to forget that your calendar is your most powerful…
Most people treat their calendar like a dumping ground for other people’s meetings. It's easy to forget that your calendar is your most powerful…
Liked by Colin Foley
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Wrapping up an incredible week in our Sofia, Bulgaria office with lots of баници, боза & най-добрите инженери наоколо!! Lace is beyond lucky to…
Wrapping up an incredible week in our Sofia, Bulgaria office with lots of баници, боза & най-добрите инженери наоколо!! Lace is beyond lucky to…
Liked by Colin Foley
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CS leaders already feel stretched thin. Now add this: AI-native companies are scaling at speeds we’ve never seen before. Bessemer’s State of AI…
CS leaders already feel stretched thin. Now add this: AI-native companies are scaling at speeds we’ve never seen before. Bessemer’s State of AI…
Liked by Colin Foley
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