Resolving work conflict happens. People don’t always agree—and that’s okay. What matters is how we handle it. Learning how to resolve conflict at work can improve teamwork, communication, and trust.
Whether you're a team member or a manager, you don’t need to face conflict alone. JAMS Pathways offers expert help to guide your workplace through tough conversations and build better communication.
In his recent article for Contact Center Pipeline, "Navigating Workplace Conflicts", Richard Birke, Chief Architect of JAMS Pathways, explores how unchecked conflict not only disrupts workflow, but deeply impacts morale, retention, and the overall psychological safety of a team.
“Conflict is not inherently bad,” Birke writes. “In fact, it often signals the need for change, clarity, or deeper connection. The challenge is how we respond.”
Why Resolving Conflict at Work Matters
Conflict can hurt team morale, slow down projects, and create stress. Ignoring it usually makes things worse. So, how do you resolve a conflict at work before it becomes a bigger problem?
The first step is to understand what’s really causing the issue. JAMS Pathways’ approach helps teams look beneath the surface to solve the real problem—not just the symptoms.
A Simple 3-Step Guide: How to Resolve Conflict at Work
Step 1: Understand the Problem
Conflict often starts from miscommunication or unclear roles. Ask questions, listen carefully, and try to see things from both sides. This is especially important when learning how to resolve conflict between two employees at work.
Check out these real-life examples of conflict resolution to see how JAMS Pathways makes this step easier.
Step 2: Talk It Out
Let both people share their point of view. Keep the conversation respectful. As a manager, it’s your job to guide the talk so it stays calm and focused.
Wondering how to resolve conflict at work as a manager? These Pathways workshops help leaders build those skills.
Step 3: Make a Plan
Once everyone understands each other, agree on what happens next. Set clear steps, and follow up later. These are important steps to resolve conflict at work and make sure the same problems don’t return.
When to Ask for Help
Sometimes, conflict is just too big or emotional for one meeting. That’s when experts can help. JAMS Pathways facilitators lead custom programs that include coaching, team training, and even organizational changes.
Are workplace conflicts getting in the way of your team’s success? Contact us today for a free consultation or explore tailored solutions for your organization.
Final Thoughts: how do you resolve conflict at work
Final Thoughts: How do you Resolve Conflict at Work
Whether you’re dealing with real tension, resolving work conflict takes empathy, structure, and courage. The good news? These are skills anyone can learn—and support is available when you need it.
Want more insight? Subscribe to the JAMS Pathways newsletter or read more about their unique conflict resolution approach.
Ready to Take the First Step?
Are workplace conflicts getting in the way of your team’s success? Contact us today for a free consultation or explore tailored solutions for your organization.
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This page is for general information purposes. JAMS makes no representations or warranties regarding its accuracy or completeness. Interested persons should conduct their own research regarding information on this website before deciding to use JAMS, including investigation and research of JAMS neutrals.
