How Can We Help?
Feel free to reach us in through our email [email protected]
Get Technical Support
For Premium users, log into your Account and you will see a Support section there where you can get 1-on-1 support directly.
Facebook Community
Join the Cimo Community in Facebook. Discuss media optimization and anything related with other people who use Cimo.
WordPress Support Forum
Using the free version? Read or start your own thread in Cimo’s Support Forum in the WordPress Plugin Directory.
FAQs
Our browsers right now are quite powerful and already have the capabilities for converting images to different formats.
At the very core, the conversion is done via a clever use of JavaScript’s Canvas API to process your images in the browser right before they’re uploaded to WordPress.
This means faster uploads, no server load, and complete privacy.
Currently WebP conversion is fully supported.
Cimo works in all modern browsers including Chrome, Firefox, Edge, and Opera. This currently does not work with Safari, please use one of the browsers mentioned. If you use Safari, the image will just upload as it normally would.
No! Cimo processes everything locally in your browser. Your media assets never leave your device until they’re uploaded to your WordPress site, nor do they go to another server for processing.
Cimo automatically optimizes your images as soon as you upload them. When working inside the WordPress Block Editor, simply insert a Native Image Block and upload your image to the Media Library. Cimo will instantly convert the file to .webp format for improved performance.
To verify that an image has been optimized, open the image in the Media Library and check the information panel on the right. If optimization is successful, you will see an “Image Optimized by Cimo” notice. For more information about image optimization, click here