WebToffee Support
Forum Replies Created
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Hi @simonslee,
Thank you for reaching out.
We understand your concern. This behavior is not related to HPOS or a limitation of the free version. When importing orders, the plugin attempts to link a customer in the following order:
- It first looks for a WordPress user matching the Customer User (user ID) from the CSV.
- If no match is found, it then checks for a user with the matching Customer Email.
- If neither is found, the order is imported as a Guest.
This typically happens when the user accounts do not yet exist on the destination site—for example, when migrating orders from another store.
Could you please confirm whether the customer accounts already exist on your site before importing?
Hi @beccactmh,
Thank you for the detailed explanation.
We’d like to investigate this further on our end. Could you please help us by sharing the following details:
- Fatal Error Logs
Please check if there are any fatal error logs on your site and share them with us. You can find them under: WooCommerce → Status → Logs (look for logs related to “fatal-errors”) - Screen Recording
A short recording showing the steps to reproduce the issue, especially the steps leading to the error on the product page. - BOGO Coupon Settings
Please include a screenshot of the specific BOGO coupon edit page, so we can review the exact configuration.
You can share all of the above via this link.
This will help us thoroughly analyze the issue and assist you more effectively.
Hi @ankitpangeni74,
Thank you for sharing the product link.
To help us better understand what’s happening, could you please share a screenshot of the Linked Products settings from the edit page of that specific product?
Also, please share your System Status Report, which you can find under: WooCommerce → Status → System Status → Get system report
You can share both the screenshot and the report via this link.
Hi @iali83536,
Thank you for the detailed explanation.
To help us investigate this further, could you please share the following details:
- System Status Report
You can find it under: WooCommerce → Status → System Status → Get system report. - Fatal Error Logs
Available under: WooCommerce → Status → Logs (please select the relevant log file) - Screen Recording
A short recording of the export process, especially showing the steps leading to the “An unknown error occurred” message.
You can share the logs and recording via this link.
Hi @ankitpangeni74,
Thank you for confirming.
By default, the plugin works in the following way: when you assign a category (for example, Category 1) in the linked/related products section, it will display all products that belong to that category.
This includes:
- Products that belong only to Category 1, and
- Products that belong to Category 1 along with other categories (e.g., Category 1 + Category 3)
So even if a product has multiple categories, as long as it includes Category 1, it will still be displayed.
Currently, there isn’t a default option to restrict this to only products whose primary category exactly matches without belonging to other categories.
Let me know if you have any further queries.
Forum: Plugins
In reply to: [Smart Coupons For WooCommerce Coupons] Change text of coupon (Buy X Get X/Y)Hi @johnq8686,
Thank you for your question.
No, editing this code will not affect the default “You might be interested in” text that appears when add-on items are displayed. The changes are limited only to the specific customization in the snippet.
Please feel free to try it out and let us know if you need any further assistance.
Forum: Plugins
In reply to: [Wishlist for WooCommerce] Link to wishlist widget?Hi @amarobitter,
We haven’t received a response from you for a while, so we’ll go ahead and mark this thread as resolved for now.
If you still need help, please don’t worry—you can either reply here to reopen the discussion or create a new thread, and we’ll be happy to assist you.
Hi @ankitpangeni74,
Thanks for your query.
To better understand your requirement, do you mean that you want to display only those products whose primary category matches the current product’s primary category (and exclude products from other categories), specifically within the related products section/plugin?
Could you please confirm if this is what you’re trying to achieve?
Hi @shuangmiles,
Thanks for reaching out.
We couldn’t reproduce the issue with the order number sequence. Could you confirm how this order was placed (e.g., payment method or any custom checkout)? Also, since the order has no items, could it be a duplicate order?
Please share the following details so we can investigate further:
- Fatal error log (WooCommerce > Status > Logs > Fatal errors) if any.
- WooCommerce system status report (WooCommerce > Status > System status > Get system report).
Please mask any user-sensitive information when sharing the details requested above. You may share the details via this link if you have any privacy concerns.
Forum: Plugins
In reply to: [Smart Coupons For WooCommerce Coupons] Change text of coupon (Buy X Get X/Y)Hi @johnq8686,
Thanks for your query.
Yes, you can modify that text using the free version by adding a custom code snippet. You can copy the snippet from here and paste it into your active theme’s
functions.phpfile (WordPress Dashboard → Appearance → Theme Editor → functions.php).Otherwise, you can use a plugin like Code Snippets to safely add the code.
You can customize the text by removing the “Redeem Now” text from the snippet and replacing it with your preferred text.
Kindly implement the snippet and check if it meets your requirements.
Hi @johnq8686,
Thank you for explaining your use case in detail.
The functionality you’re looking for, allowing customers to add multiple freebies with a fixed quantity of 1 for each item, is currently available only in the premium version of our plugin.
If you’re looking to enhance your BOGO setup with more advanced control over free product quantities, you may want to consider our premium add-on Smart-coupons-for-woocommerce.
Please let us know if you’d like more details on this.
Hi @ayadorim,
Thank you for reaching out to us.
The option to delete products that are not available in the import file is one of the features available in the Pro version of the plugin. Since this forum is dedicated to the free version, it’s not advisable to discuss the Pro version in detail here. To know more about the Pro version, you can reach out to our support.
Hi @rainingbrains,
Thank you for sharing the error log.
We checked the issue further and found that it was caused by a memory exhaustion error on the Orders page. This has now been fixed in our latest update.
Could you please update the plugin to version 2.2.9 and check if the issue is resolved on your end?
Forum: Plugins
In reply to: [Order Export & Order Import for WooCommerce] HPOS compatibilityHi @carazo,
Thank you for reaching out.
Yes, our plugin is compatible with HPOS. If you encounter any issues while using the plugin with HPOS, please feel free to reach out to us, and we’ll be happy to assist you.
Hi @rainingbrains & @jpkazzi123,
Thank you for reporting this issue.
We were unable to replicate the problem on our end. To help us investigate further, could you please share the fatal error log generated by WooCommerce?
You can find it under: WooCommerce → Status → Logs
Please select the relevant log file (usually with “fatal-errors” in the name) and share its contents here (You can upload it to a tool like pastecode.io and share the link)
This will help us identify the root cause more accurately.