Fetch Designs

Hi Paul,

Can you please try entering it again. There was a temporary error with the verification on my end (unrelated to your license specifically) that I believe is now resolved.

If you have any further issues, please create a support ticket by going to https://www.fetchdesigns.com/contact/#sign-up-sheet-support and I’d be happy to look into this further. WordPress does not allow any support for the Pro version of the plugin to go through their WordPress forums here.

Thanks,
Steph

It looks like you have renamed the “First Name” field to be “First Name and Last Initial” and renamed the “Last Name” field as “Meeting”. However, the first and last name fields have specific purposes and as you have seen are used in specific ways so not designed for this type of modification.

Out of the box the Sign-up Sheets plugin will display just the first initial of the last name so I would suggest it would be easiest for you to keep these field working as they are intended. However, you can rename “Last Name” to “Last Initial” if you prefer users to just be prompted for their initial. This will then still display the way you expect with the first name and last initial.

If you have the Pro version of the plugin you can add a new custom field for “Meeting” which is the best way to implement this. Additionally, there is a feature that allows you to use an admin config to display the full name (not just the last initial which in your case would be the name + meeting in full that might be what you are looking for. For further details on that, you can open a support ticket directly since support for Pro is not allowed by WordPress on this forum.

However, with the free version of the plugin alone, you may be able to try customizing this by keeping your current setup as is, and you may be able to leverage some existing filters to make some modifications. For example…

There is a filter in the plugin called “fdsus_tasktable_signup_name” which impacts how the name is displayed in that task table users see. By adding code like the snippet below in your theme’s functions.php or a custom plugin, you should be able to override this…

add_filter('fdsus_tasktable_signup_name', 'my_custom_signup_name', 100, 5);

function my_custom_signup_name($name, $sheet, $task, $signup, $config) {
    return $signup->dlssus_firstname;
}

That takes care of the display of your name field, but the Meeting field will no longer be output because it’s actually the Last Name field which is now no longer being used.

Another option is to use the same method and just output the full first and last name fields which will at least display both fields in full and could give you the same effect. However, you will want to test it out and play around it with it try and achieve what you are looking for.

add_filter('fdsus_tasktable_signup_name', 'my_custom_signup_name', 100, 5);

function my_custom_signup_name($name, $sheet, $task, $signup, $config) {
    return $signup->dlssus_firstname . ' ' . $signup->dlssus_lastname;
}

Note that the fdsus_tasktable_signup_name filter is not an officially “documented” hook at the moment. You can view a list of all documented Sign-up Sheets hooks for further details. Undocumented hooks should still work (and there are many of them throughout the plugin), but may be subject to change in the future so just something to keep an eye out for on future updates. I don’t anticipate it will be very common that they change, but only documented hooks are promised to not break unless there is a new major version update.

I had replied on your direct support ticket previously, but I wanted to follow up here as well especially in case anyone else experiences this.

I wasn’t able to reproduce the issue initially, but recently I did further testing on your site and discovered that it looks like the shortcode may have been added to a page and accidentally wrapped in a link to the doc you mentioned which is likely causing occasional clicks that direct users to the doc. I sent over more details on your support ticket to help you confirm and hopefully resolve, but don’t hesitate to reach out if I can be of any other assistance.

It looks like you may be running a different plugin than my Sign-up Sheets plugin. The one I’m showing as active on your site is the PTA one which is a forked copy of my plugin and I do not maintain that other one.

In my plugin there are features such as compact and semi-compact display modes, but I’m not sure if there are similar options in the plugin you are running.

If I can help any further, though, don’t hesitate to reach out. Thanks!

Hi Tracy, thanks so much for the feedback. Unfortunately, issues with email notifications are typically due to configuration issues with your email sending in general and almost always out of the control of the Sign-up Sheets plugin. The Sign-up Sheets plugin leverages the native WordPress email method for all emails sent and therefore if email isn’t working successfully it is almost never caused by the plugin. Email issues can definitely be very tricky to debug, though, so I definitely understand your frustration. Most commonly it is trouble with emails being flagged as SPAM due to incorrect DNS configurations or incorrect mail setup on your server or WP install. I do have a help guide to assist with troubleshooting email issues located at https://www.fetchdesigns.com/doc/mail-sending-troubleshooting/. Upgrading to a new ISP and PHP won’t solve these types of issues, although you may be able to enlist your hosting provider or email service provider to try and help track down the cause.

Regarding support response time, I checked my records and found 3 instances where you reached out for support. Two received responses either same day or next day… one of which was last year for the email sending issues and you received a response the same day of which I provided you similar information as noted above and did not year back on further problems. The other was for troubleshooting a theme issue which is not something that is typically supported since it’s out of my control. I do apologize for the delay in my response there, but it took some time to for me to learn your theme and figure out the solution of which I did then send a very detailed response complete with screenshots and it appeared this solved your issue. While I can’t guarantee to be able to support all theme issues, I do try when when possible.

I hope you are able to track down the email issue and if you ever need any help, please don’t hesitate to reach out at https://www.fetchdesigns.com/contact/#sign-up-sheet-support.