White pdf invoice

  • Resolved Luc

    (@lull)


    5 years, 9 months ago

    Hello, since a cup of day, the invoice pdf generate are some white page. Do you have a solution ?
    I’ve tried whithout cache, it’s the same.
    thanks !

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Ewout

    (@pomegranate)

    5 years, 9 months ago

    Hello Luc,
    Is this a white page in your browser, or is it an empty PDF? If it’s the latter, is it completely blank or do you still see some elements?
    You could try adding &debug=true to the URL for the PDF in your browser to see if that reveals any errors.

    Let us know what you find!

    Thread Starter Luc

    (@lull)

    5 years, 9 months ago

    It’s an empty PDF. he is completely blank.
    I’ve added &debug=true to the url pdf, and nothing change..
    An other solution ? 🙂

    Plugin Contributor Ewout

    (@pomegranate)

    5 years, 9 months ago

    That is quite strange… Do you see any logs named ‘wpo-wcpdf-xxx’ under WooCommerce > Status > Logs with todays date on them?
    Or any red field on the Status tab of the PDF invoice settings?

    Thread Starter Luc

    (@lull)

    5 years, 9 months ago

    Hello, nothing in log, nothing red in setting… 🙁

    Plugin Contributor Ewout

    (@pomegranate)

    5 years, 9 months ago

    Can you try “reinstall fonts” on the Status tab?

    Or are you by any chance using the “WooCommerce PDF Invoices & Packing Slips + mPDF” extension? If so, you may want to check that you are using the latest version (2.1.2)

    Thread Starter Luc

    (@lull)

    5 years, 9 months ago

    Thanks Ewout ! I’ve found the problem, it was module version php not actived :(. I’ve upgrade 7.1 to 7.4.

Viewing 6 replies - 1 through 6 (of 6 total)

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