Hi @alikaweb
I hope you are doing well today.
- Can you see any errors in the browser console when you try to connect?
- Would you please run a conflict test? Please deactivate all plugins except Smush one and check if the problem is gone. If there is no positive result, switch to the default WordPress theme like 2019 and see if it works. Before this test, we recommend a full site backup or running this test on the staging site.
Please let us know about the results.
Kind Regards,
Kris
Hi @alikaweb
We haven’t heard from you in a while, I’ll go and mark this thread as resolved. If you have any additional questions or require further help, please let us know!
Kind Regards,
Kris
Having the same issue. Deactived plugins and same problem. No errors in browser console.
Hello @travelherstory,
We would like to take a closer look at the issue you’re facing. However, would it be possible for you to open a separate topic about the issue? You can create a new topic here https://wordpress.org/support/plugin/wp-smushit/#new-topic-0
Even though the issue could sound similar, it may be due to different factors like the site environment etc.
Also, as per the forum guidelines, it is not recommended to use an existing thread https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too
Kind Regards,
Saurabh
