Hey Anita,
Sorry that you are seeing this not work properly. This overlay is part of our initial welcome signup option and should be showing a modal above the overlay with a close button to clear it.
Are you able to check the dev tools console and let me know if you see any specific errors listed that can help me pinpoint why the overlay is present but the modal isn’t?
Sidenote you should be able to use the escape key to get rid of the overlay rather than needing to remove the divs from the markup directly.
Thread Starter
Anita C
(@mymothersdaughter)
Ah, what’s interesting is that I use Firefox. The newsletter sign up box doesn’t appear for me in there – only the overlay. The sign up box does appear in Chrome. I do not have any popup blockers in Firefox. Anything else to check?
*Edited: https://share.zight.com/L1ulBYN9
The form displays in Chrome but not Firefox.
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This reply was modified 11 months, 1 week ago by
Anita C.
I did a little digging and firefox include several different forms of blocking and their settings differ depening on how firefox was installed and the options chosen during it.
I was able to replicate this same thing by setting my firefox config to block popups. If you visit about:config in firefox you can toggle those settings. I would be interested to know what popup settings you have setup, because when I toggle to disable some of the popup options I see the same thing as you.
https://share.zight.com/6quprLR0
Thread Starter
Anita C
(@mymothersdaughter)
I believe the third party URL for the campaign is being blocked in Firefox keeping the form itself from rendering – https://share.zight.com/RBu2lXpG. I do not have Enhanced Tracking turned on and I’m not blocking popups.
Thread Starter
Anita C
(@mymothersdaughter)
I also just asked another dev to test. They shared that the form doesn’t display in their version of Chrome which is the latest version. I updated my Chrome to the latest version and now the popup doesn’t display – because Chrome automatically turned on popup blocker. I disabled it and I do not get the overlay or the popup. I’ll leave this now for you guys to troubleshoot further!
Glad that you were able to get around the overlay somehow. I was able to reproduce the issue and I think I can see 2 reasons that could cause it. I plan to add some extra checking before putting the overlay on the screen that I think will solve it.
We have a card on our internal board to tackle that. I don’t have a firm date on when we will tackle and release that change but it will be worked on pretty soon. I am going to mark this thread here resolves since you got past the issue however work will still be done to prevent anyone else running into the same problem again later on.
Thanks for reporting it!
Hey Anita,
Just wanted to let you know that I beleive I found a solution for this problem. It did not go out in todays release but it will be included in the next one.
I found that firefox (and other blockers) try to prevent popups that are triggered without user interaction so I swapped the welcome signup modal to be triggered by a scroll or mouse move which seems to satisfy firefox.
Additionally I added a small timeout so if the modal doesn’t appear or is blocked it ensures that the overlay also goes away to prevent people getting blocked from using the page by it.
Thanks again for reporting this so we could get it fixed!
Thread Starter
Anita C
(@mymothersdaughter)
You’re welcome! That’s great news.
