Last updated: 26 November 2025
1. About These Terms and Conditions
These terms and conditions (“Terms”) apply to the use of all websites operated by The People’s Health Alliance, including:
By using any of these websites, you agree to be bound by these Terms. If you do not accept these Terms, please do not use our websites.
2. About Us
Company Name: The People’s Alliance C.I.C.
Company Number: 14867449
Registered Address: Suite A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom
Contact:https://the-pha.org/hello
In these Terms, “we”, “us”, “our” and “PHA” refer to The People’s Alliance C.I.C. trading as The People’s Health Alliance.
3. Eligibility and Age Requirements
You must be at least 18 years old to:
- Register as a practitioner in our directory
- Purchase practitioner listings
- Make purchases from our shop
- Sign up as a volunteer
- Create an account on any of our websites
If you are under 18, you may browse our public pages but may not register for any services or make any purchases.
4. User Accounts and Security
4.1 You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account.
4.2 You must provide accurate, current, and complete information when creating an account and keep this information updated.
4.3 You must not share your account credentials with others or allow anyone else to access your account.
4.4 You must notify us immediately at https://the-pha.org/hello if you suspect any unauthorised access to your account.
4.5 We reserve the right to suspend or terminate accounts that violate these Terms or for security reasons.
5. Practitioner Directory
5.1 Practitioner Registration
Practitioners who register with the directory will be asked to provide:
- Name, business name and address
- Phone number and email address
- Professional details and area of expertise
- Education establishment and qualifications (with supporting documents where applicable)
- Regulatory body or professional association details (if applicable)
- Payment information for listing fees
5.2 Accuracy of Information
You agree that all information you provide will be true, accurate, and current at all times. You must notify us promptly of any changes to your details so we can keep the directory trustworthy and up to date.
5.3 Practitioner Independence
Practitioners listed with PHA act independently and autonomously. The directory is offered for informational purposes only. Practitioners are fully responsible for:
- Their professional conduct and standards
- The accuracy of their qualifications and credentials
- Their professional insurance (where applicable)
- The content of their profiles
- Their compliance with all relevant regulations and professional standards
5.4 PHA’s Role and Limitations
PHA does not supervise, regulate, monitor, verify, or endorse the practitioners listed in our directory. We:
- Do not verify qualifications or credentials
- Do not monitor practitioner conduct or services
- Do not mediate between practitioners and their clients
- Cannot accept liability for any outcomes, loss, injury, complaint, or claim arising from communication with or treatment from any practitioner
5.5 Practitioner Content Responsibility
Practitioners are responsible for all content they submit to the website, including:
- Profile descriptions and claims
- Images and photographs
- Qualifications and credentials
- External links
- Communications with directory users
Practitioners confirm that they will only upload content that:
- They own or have permission to use
- Does not breach the intellectual property rights of others
- Does not contain false, misleading, or deceptive information
- Complies with all applicable laws and regulations
5.6 Practitioner Liability
If a complaint, legal claim, or regulatory action arises from a practitioner’s actions, content, conduct, or services, the practitioner accepts full responsibility and agrees that PHA will not be held liable. This includes but is not limited to claims relating to:
- Professional negligence
- Misleading advertising or claims
- Breach of client confidentiality
- Discrimination or harassment
- Copyright or trademark infringement
5.7 Listing Fees and Subscriptions
5.7.1 Some practitioner listings are offered free of charge. Paid listings are available as follows:
- Monthly subscription: £5.00 per month
- Annual subscription: £55.00 per year
5.7.2 Subscription fees are payable in advance by credit or debit card via our payment processor, Stripe.
5.7.3 Subscriptions automatically renew until cancelled.
5.7.4 You may cancel your subscription at any time through your account control panel or by contacting us at https://the-pha.org/hello.
5.7.5 Cancellation takes effect at the end of your current billing period. No refunds are issued for partial subscription periods.
5.7.6 If payment fails, your listing may be suspended or removed until payment is received.
5.7.7 We reserve the right to change subscription fees with 30 days’ notice. Price changes will not affect existing subscribers until their next renewal date.
5.8 Removal of Listings
We reserve the right to suspend or remove a practitioner listing at our sole discretion, including but not limited to circumstances involving:
- Safeguarding concerns
- Repeated complaints from users or other practitioners
- Breach of these Terms
- Misleading or false information
- Illegal activity or content
- Behaviour that damages the reputation of PHA or the directory
- Non-payment of subscription fees
We may remove listings even where no specific clause has been breached if we deem it necessary to protect the organisation, the public, the community, or the reputation of the website.
6. Shop Purchases
6.1 Products and Services
We offer both physical and digital products for purchase through shop.the-pha.org.
6.2 Physical Products
6.2.1 Physical merchandise is fulfilled through our print-on-demand supplier, Gelato. Delivery timeframes are determined by Gelato and will be displayed at checkout or communicated after purchase.
6.2.2 Returns for Physical Goods:
- You have a statutory right to cancel your order for any reason within 14 days of receiving the goods
- To exercise this right, contact us at https://the-pha.org/hello/ within the 14-day period
- You must return the goods to us in their original condition within 14 days of notifying us
- You are responsible for the cost of return postage unless the item is faulty or we sent you the wrong item
- We will refund the purchase price (excluding original delivery charges) within 14 days of receiving the returned goods
- If goods arrive damaged or faulty, contact us immediately for a replacement or full refund (including return postage)
6.3 Digital Products
6.3.1 Digital products (downloads, online courses, digital content) are delivered electronically immediately or shortly after purchase.
6.3.2 Right to Cancel for Digital Products:
- Under UK consumer law, you have 14 days to cancel an order for digital content
- However, if you access or download the digital content before the 14-day period expires, you waive your right to cancel
- By completing a purchase of digital content, you agree that we may provide the content immediately and acknowledge that this waives your cancellation right once you access or download it
6.3.3 We do not offer refunds for digital products once they have been accessed or downloaded, except in cases of technical defects that prevent you from accessing the content.
6.4 Payment
All payments are processed securely through Stripe. We do not store your payment card details.
6.5 Pricing and Availability
6.5.1 All prices are displayed in pounds sterling (GBP) and include VAT where applicable.
6.5.2 We reserve the right to change prices at any time, but price changes will not affect orders already placed.
6.5.3 We make every effort to ensure product availability, but we cannot guarantee that products will always be in stock.
7. Donations and Future Memberships
7.1 Donations made to PHA are final and non-refundable.
7.2 We may introduce membership programmes in the future. Membership terms, fees, and cancellation policies will be clearly stated when these programmes launch.
8. Volunteer Database
If you join our volunteer community, you agree to:
- Provide true and accurate registration details
- Notify us if your details change
- Understand that your information will only be used to contact you about potential voluntary roles that match your skills and interests
You may request removal from the volunteer database at any time by contacting https://the-pha.org/hello.
9. Disclaimer and Medical Information
9.1 The content shared on our websites is for informational purposes only. It is not medical advice, diagnosis, or treatment.
9.2 Always seek the advice of your allopathic or naturopathic doctor or another qualified healthcare professional regarding any medical concerns.
9.3 Never delay seeking professional medical guidance because of something you have read on our websites.
9.4 The practitioner directory is provided as an informational resource. Users are solely responsible for choosing their own practitioners and for all decisions relating to their healthcare.
10. Prohibited Uses
You agree not to use our websites for any unlawful purpose or in any way that could damage, disable, overburden, or impair our websites. Specifically, you must not:
10.1 Scrape, harvest, or collect information from the website using automated tools or bots
10.2 Impersonate any person or entity, including practitioners, PHA staff, or other users
10.3 Post, transmit, or share content that is:
- Offensive, abusive, threatening, or harassing
- Defamatory or libellous
- Obscene, pornographic, or sexually explicit
- Discriminatory based on race, religion, gender, sexuality, disability, or any other protected characteristic
- False, misleading, or fraudulent
- In violation of any third party’s intellectual property rights
10.4 Attempt to gain unauthorised access to any part of our websites, servers, or networks
10.5 Transmit viruses, malware, or any other malicious code
10.6 Interfere with or disrupt the operation of our websites or servers
10.7 Use our websites to spam, phish, or engage in any form of unsolicited marketing
10.8 Violate any applicable laws or regulations
Violation of this section may result in immediate termination of your account and may be reported to law enforcement authorities.
11. Intellectual Property Rights
11.1 All content on our websites, including text, graphics, logos, images, software, and design, is owned by or licensed to PHA and is protected by UK and international copyright, trademark, and other intellectual property laws.
11.2 You may view and print pages from our websites for your personal, non-commercial use, subject to the restrictions set out in these Terms.
11.3 You must not:
- Modify, reproduce, distribute, or create derivative works from our website content without written permission
- Remove or alter any copyright, trademark, or other proprietary notices
- Use our trademarks, logos, or brand elements without written permission
11.4 User-generated content (such as practitioner profiles) remains the property of the user who created it, but by submitting content to our websites, you grant PHA a non-exclusive, royalty-free licence to use, display, and distribute that content on our websites.
12. External Links
12.1 Our websites may contain links to external websites operated by third parties. These links are provided for convenience and information only.
12.2 PHA is not responsible for:
- The content of linked websites
- The privacy practices of linked websites
- Any loss or damage arising from your use of linked websites
12.3 Links should not be taken as endorsement of the linked website or its operators.
12.4 If you choose to access linked websites, you do so at your own risk.
13. Privacy and Data Protection
13.1 Your use of our websites is also governed by our Privacy Policy, available at [insert link to your Privacy Policy page].
13.2 By using our websites, you consent to the data practices described in our Privacy Policy.
13.3 We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
14. Cookies and Analytics
14.1 We use cookies and similar tracking technologies on our websites to provide essential functionality, analyse website usage, and deliver relevant advertising.
14.2 We use Google Analytics to analyse website usage and Meta (Facebook) tracking technologies to measure advertising effectiveness.
14.3 Full details about the cookies we use, what they do, how long they last, and how to manage your cookie preferences are available in our Cookie Policy at https://the-pha.org/cookie-policy
14.4 By continuing to use our websites, you consent to our use of cookies as described in our Cookie Policy. You can change your cookie preferences at any time through your browser settings or by using the cookie consent controls on our websites.
15. Complaints and Reporting
15.1 Complaints About Practitioners: If you wish to raise a concern about a practitioner listed in our directory, please contact us at https://the-pha.org/hello with full details. While we will review all complaints, please note that:
- We are not a regulatory body and cannot investigate professional conduct
- We may remove listings if we receive serious or repeated complaints
- You may also wish to contact the practitioner’s professional body or regulatory organisation directly
15.2 Reporting Prohibited Content: If you encounter content on our websites that violates these Terms, please report it to https://the-pha.org/hello.
15.3 General Complaints: For any other complaints about our services or websites, contact https://the-pha.org/hello. We will respond within 30 days.
16. Limitation of Liability
16.1 To the fullest extent permitted by law, PHA will not be liable for any loss, claim, injury, costs, or damages arising from:
- Your use of our websites
- Your reliance on information provided on our websites
- Your interactions with practitioners listed in our directory
- Interruptions to service or technical issues
- Unauthorised access to or alteration of your data
- Any user-generated content
16.2 This includes but is not limited to:
- Loss of income or business
- Loss of opportunity or profits
- Loss of data
- Emotional distress
- Any consequential, indirect, or special loss
16.3 Nothing in these Terms limits our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be excluded or limited under UK law
16.4 If you are unhappy with any part of our websites or the information available through them, your sole remedy is to stop using the websites.
17. Indemnity
You agree to indemnify, defend, and hold harmless PHA, its directors, officers, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:
- Your use of our websites
- Your breach of these Terms
- Your violation of any rights of another party
- Content you submit to our websites (if you are a practitioner)
18. Changes to These Terms
18.1 We may update these Terms from time to time to reflect changes in our practices, legal requirements, or for other operational reasons.
18.2 Any changes will be posted on this page with an updated “Last updated” date at the top.
18.3 Where changes are significant, we will notify registered users by email at least 30 days before the changes take effect.
18.4 Your continued use of our websites after changes take effect constitutes acceptance of the revised Terms.
18.5 If you do not agree to the revised Terms, you must stop using our websites and may close your account.
19. Termination
19.1 You may stop using our websites at any time and may request deletion of your account by contacting https://the-pha.org/hello/ .
19.2 We reserve the right to suspend or terminate your access to our websites at any time, with or without notice, if:
- You breach these Terms
- We are required to do so by law
- We decide to discontinue all or part of our services
19.3 Upon termination:
- Your right to use our websites ceases immediately
- We may delete your account and content
- Provisions of these Terms that by their nature should survive termination will remain in effect
20. Force Majeure
We will not be liable for any delay or failure to perform our obligations under these Terms if such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, strikes, or failure of third-party services.
21. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court, that provision will be deemed severed from these Terms and the remaining provisions will continue in full force and effect.
22. Waiver
No waiver by PHA of any breach of these Terms will be deemed a waiver of any subsequent breach. Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.
23. Entire Agreement
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and PHA regarding your use of our websites and supersede all prior agreements and understandings.
24. Assignment
24.1 You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.
24.2 We may assign, transfer, or delegate our rights and obligations under these Terms without restriction, including to any successor or affiliate organisation.
25. Third-Party Rights
These Terms are between you and PHA. No third party has any right to enforce any provision of these Terms.
26. Governing Law and Jurisdiction
26.1 These Terms are governed by the laws of England and Wales.
26.2 Any disputes arising from these Terms or your use of our websites will be subject to the exclusive jurisdiction of the courts of England and Wales.
27. Contact Us
If you have any questions about these Terms, please contact us:
Contact:https://the-pha.org/hello/
Address: Suite A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom