Techcon, a brand owned by Bhuvan Marketing (BK Bhasin HUF), values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, process, and safeguard your information when you use our products and services, including Smart TVs, Washing Machines, Air Coolers, and Electric Irons/press.
Scope of This Privacy Policy
This policy applies to all personal data collected by Techcon through our websites, mobile applications, customer support services, social media platforms, retail partners, and any other digital or offline means where this policy is referenced.
Data We Collect:
We collect the following categories of data:
Personal Information: Name, address, email, phone number, payment details.
Device and Technical Data: Device model, IP address, operating system, browser type.
Usage Data: How you interact with our website, applications, and products.
Location Data: GPS location when enabled on your device.
Demographic Data: Age, gender, interests, and preferences.
Customer Support Data: Communications with our support team, complaints, and resolutions.
How We Collect Data
Directly from You: When you register an account, make a purchase, or contact support.
Automatically: Through cookies, tracking pixels, and log files.
Third Parties: Business partners, analytics providers, and social media platforms.
Use of Personal Data
Your data is used for:
Fulfillment of orders and processing transactions.
Betterment of our products and services.
Providing all kinds of customer support.
Personalizing and better shopping experience.
Marketing and promotional activities.
Fraud prevention and security.
Compliance with legal obligations.
Sharing of Personal Data
We may share your information with:
Service Providers: Payment processors, logistics providers, IT service providers.
Business Partners: Authorized resellers, distributors, service partners.
Legal Authorities: When required by law or to protect our legal interests.
Marketing and Advertising Partners: For targeted promotions.
Affiliates: Within Bhuvan Marketing for operational purposes.
Data Retention
We retain personal data as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.
Data Security
We implement robust security measures, including firewalls, encryption and access controls, to protect your personal data from unauthorized access and breaches.
Your Privacy Rights
Access: Request a copy of the data we store.
Correction: Update inaccurate or incomplete data.
Deletion: Request deletion of your personal data.
Objection: Restrict processing for marketing purposes.
Data Portability: Request to transfer your data to another service provider or not to.
Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. These cookies help us analyze site traffic, remember your preferences, and provide relevant advertisements. You can manage or disable cookies through your browser settings. Note that some features may not function properly without cookies.
Additionally, we use third-party tracking technologies, such as Google Analytics and Facebook Pixels, to gather aggregated insights into user behavior. These tools help us improve our services, but you have the option to opt out of such tracking by adjusting your browser settings or using opt-out tools provided by these services.
Children's Privacy
Our products and services are not intended for children under the age of 13 years. We do not knowingly collect data from minors. If we discover that a minor has provided personal data to us, we will take immediate steps to remove that information from our records. Parents or guardians who believe their child has provided personal information should contact us for its removal.
Cross-Border Data Transfers
If your data is transferred outside of India, we ensure it is protected by legal agreements and safeguards. We comply with applicable data protection laws and take appropriate measures to protect your personal data in such cases. Data transfers may occur for operational needs such as cloud storage, processing payments, or fraud detection.
Data Breach Notification
In case of a data breach, we will notify affected users and relevant authorities as required by law. We will take necessary steps to mitigate risks and prevent future breaches. If you suspect any unauthorized access to your data, please contact us immediately.
Third-Party Links
Our website may contain links to third-party websites. These external sites have their own privacy policies, and we are not responsible for their data handling practices. We encourage you to read their policies before sharing any personal data. Any transactions or interactions with these third-party websites are at your own discretion and risk.
Marketing Communications
You may opt out of marketing communications at any time through your account settings or by contacting us. We respect your choice and will ensure your preferences are updated promptly. Opting out of marketing emails does not affect transactional emails such as order confirmations or security alerts & Payment notifications.
Online Payments
Techcon provides online payment options for purchasing products. We use secure third-party payment gateways to process transactions. Payment details, including credit/debit card numbers or UPI IDs, are encrypted and transmitted securely. We do not store your complete payment details.
If you choose to save payment information for future transactions, it will be stored in a secure, tokenized form through our payment service provider. In case of any unauthorized payment activity, we advise you to notify both your payment provider and our support team immediately.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or industry standards. Changes will be posted on our website with the “Last Updated” date. We encourage you to review this policy regularly.
Any significant changes that affect your rights will be communicated via email or website notifications. Your continued use of our services after the update constitutes acceptance of the revised policy.
Contact Information
For privacy-related inquiries, please contact us at:
Users are responsible for maintaining the confidentiality of their account credentials. Any unauthorized access or use of your account should be reported immediately to our customer support team. Users must ensure that their contact details remain up to date for security purposes.
Data Subject Requests
Users can submit requests regarding their personal data through our designated channels. We will process these requests in compliance with applicable data protection laws. If a request requires identity verification, we may request additional documentation before processing.
Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be resolved in accordance with the jurisdiction of Indian courts.
