Question 1

How to add working hours and breaks to your Picktime account?

Accepted Answer

After adding a Team Member to your business account, you can assign working hours to your member. Picktime automatically assigns a standard 9:00 am to 5:00 pm working hours to your team member. Follow the steps below to modify them.

Go to team.
Select the added team member.
Then navigate to ‘working hours’ tab.
You will see the already set times.
Check or Uncheck the working days according to your convenience.
To add a break, click on ‘+breaks’ you see beside each day’s working hours.
Set the times you want. Repeat for all days if you want.
Click the save button you see on the top right corner to save changes.

Question 2

How to set up AI Receptionist?

Accepted Answer

AI receptionist is a virtual front-desk assistant that answers calls, understands customers’ needs, and helps them book, reschedule, or cancel appointments. It can handle multiple calls at once, so callers don’t have to wait, and it guides them through the whole scheduling process in a clear, friendly way.

Here’s how you can have your own AI Receptionist

AI Receptionist is available as an add-on in our Paid Plans. Please check our Pricing Page.

Open the AI Receptionist tab, then click on Select AI Number to get your dedicated phone number.
You’ll be guided through a setup process to choose your Area Code and State Code, click on Search. Click Select next to the number you want.
Verify the number and click on Confirm & Proceed to get your dedicated AI Receptionist phone number.
After the setup is done, you will see the Available Minutes, Call Logs, and the Enable AI Receptionist option. Toggle on Enable AI Receptionist.

Already Have a Business Phone Number?

If you alre

Question 3

How to enable Approve Bookings in Picktime?

Accepted Answer

With the Pro plan, you can enable Approve Bookings feature.

To enable Approve Bookings, go to Online Booking> Settings

Turn on the toggle for the Approve Bookings and save.

To Approve the booking requests, go to Calendar and click on the calendar icon at the top right corner.

Click on the Tick icon to approve the booking in the pop-up or Click on the minus (-) icon to to reject the booking.

Note: The booking will be confirmed automatically if the payment is made through the online booking page.

If the Round Robin feature is enabled, all the bookings will be assigned to the first team member until the admin/team member approves the first booking. Upon approval of the first booking, the next new booking will be assigned to the next available team member.

Watch Approval Booking Setup Video ${youtube}

Question 4

SMS Policy

Accepted Answer

SMS is a great way to send a booking confirmation or a reminder to avoid no-shows and keep them connected with your business.

The number of SMS messages you can send depends on the plan and credits. Picktime's monthly/yearly subscription plans include free SMS credits for each premium plan.

The Starter monthly plan gets 50 SMS free credits per month, and the Starter yearly plan gets 600 SMS free credits per year.

Meanwhile, the Pro monthly plan gets 100 SMS free credits per month, and the Pro yearly plan gets 1200 SMS free credits per year.

In Pro plan monthly, for every extra 10 team members, you will get 100 free credits and for Pro plan yearly for every extra 10 team members, you will get 1200 free credits

1 credit = 1 SMS

Free credits expire according to your plan expiry date. Unused free credits will not carry to the next month.

In the event your expected booking volume is higher than free credits, you can buy paid credits.

50 credits - $5 100 credits - $10 250 credits - $25 500 credits - $50 1000 credits - $100

To buy SMS Credits, follow the below-mentioned steps,

Go to Setup>>Notifications
On the top menu, Click on settings
Under SMS credits table, click on Buy credits link.

Note: The SMS option is available in Paid Plans only. Any unused paid credits will be carry forwarded to the next month. In order to buy/use paid credits, Users should be subscribed to a Paid Plan

Question 5

How to Configure AI Receptionist in Picktime

Accepted Answer

The AI Receptionist helps you manage calls, bookings, and customer queries automatically. Follow the steps below to configure and customize it based on your business needs.

Open AI Receptionist Settings

Log in to your Picktime account.
From the left-side menu, click AI Receptionist.
Navigate to the Settings tab.

Agent Profile Setup

Under Agent Profile, you can personalize your AI assistant:

Agent Name – Enter the name you want your AI receptionist to introduce itself with.
Agent Persona – Choose the tone of communication (e.g., Friendly & Casual, Professional & Formal, etc.).
AI Voice – Select the preferred voice option for your AI receptionist.

This helps your AI match your preferred communication style.

Call Configuration

Under Call Configuration, you can define how your AI receptionist handles calls.

→ Greeting Message Customize the message callers hear when the call begins. Example: Hi, this is {agentname} from {businessname}. How can I help? You can use dynamic fields like:

{business_name}
{agent_name}
{business_current_time}

→ Call Disclaimer Set a disclaimer message to inform callers. Example: This call may be recorded for quality and training purposes.

→ AI Transcription Language Select your preferred language for call transcription.

→ Background Sound Cho

Question 6

How to Cancel Your Subscription on Picktime?

Accepted Answer

If you want to stop using Picktime’s paid plan, you can cancel your subscription by downgrading your account to the Free plan from the billing settings.

Important Notes Before Cancelling

Downgrading your plan takes effect immediately.
Once downgraded, you will lose access to all premium features included in your paid plan.
To avoid losing premium access earlier than expected, we recommend cancelling your subscription one day before the auto-renewal date.

Steps to Cancel Your Picktime Subscription

1. Go to Setup → Plans & Billing

Log in to your Picktime account.
From the left sidebar, click Setup.
Select Plans & Billing.
Under the Plan Details tab, click Change Plan.

2. Select the Free Plan

The Pricing Plans window will appear.
Locate the Free Plan.
Click Downgrade under the Free plan to cancel your paid subscription.

3. Confirm the Plan Change

A confirmation popup will appear asking if you want to switch to the Free Plan.
Click Proceed to continue.

4. Complete the Downgrade

A Downgrade window will appear showing the features that will be disable

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