This is a new feature that gives you a quick way to search amazon. If you click the icon, it will add "@amazon " to the address bar. If you then type a search term and hit enter, …
That is an advertisement. I guess by "upgrade" they mean to upgrade Chrome to the latest Firefox. I guess that could be worded better. I'll pass that feedback along. Sorry about t…
I believe that was removed because it's a security concern - something that looks like a simple link could make the webpage go full screen as a phishing attack.
But this add-o…
Do you have those bookmarks saved as an html file? If so you can use the instructions in this article - [[Import Bookmarks from an HTML file]]
Or if the other computer is still…
This is probably a long shot...
It might be possible to recover your bookmarks but only if you happened to have written down the "recovery key" from the old Firefox Sync. If yo…
Glad that worked. Hopefully that theme will be made compatible soon. I'm not aware of any changes in 36 that would have made it incompatible unless it was just support for the [[F…
I don't believe so. Windows has Alt+Tab and Windows+Tab to cycle though desktop apps and Windows store apps. When you cycle though desktop apps you also cycle though the open wind…
Firefox stores all of your customizations in a folder on your computer - not in the application folder. So you can download the latest version and install it. This should fix the …
Refreshing Firefox will accomplish this. It's much easier and quicker if you can do it. To try, hold down the shift key and launch Firefox. You should hopefully get a dialog offer…
That's an OS X thing. Firefox does not control it at all. You'd have to modify the behavior in OS X. Taking a look at the keyboard shortcut control panel I don't see anything that…
The refresh feature isn't designed to work differently in nightly (or any other channel). Since you didn't have a refresh button in about:support you must have multiple profiles. …
It seems the paper is a flash app but will fall back to an html version if you don't have flash installed. That was the case for me on Windows 10 and you're right, you can't zoom.…
Hi,
You can fix this by unchecking the "Don't load tabs until selected" option. It's located in the tabs section of the option window. More info here - [[Tab preferences and sett…
It seems that occasionally, cookie and cache files can become corrupted (they don't get saved properly). Why does that happen? I don't really know. I'm sure there are multiple rea…
It sounds like the problem is in the profile folder. If you can, the quick way to fix that is to reset Firefox. Instructions are here - [[Reset Firefox - easily fix most problems]…
Hi,
You should be able to fix this by clearing Firefox's cookies and cache. Here's how:
#Click the menu button [[Image:New Fx Menu]] and click History button, and then Clear Rec…
Resetting Firefox should fix this. The steps are in this article - [[Reset Firefox – easily fix most problems]]. You can learn more about preferences not saving here - [[How to fi…
If the "Restore Previous Session" option is grayed out you might have these options:
*Click the menu button, then History and "Restore Closed Tabs". You might also try to "Restor…
Yes this normal. The Maintenance Service performs Firefox updates without requiring you to click yes in the Windows User Account Control (UAC) dialog. You can read more about it h…
What do you mean by not working? Specifying a font with CSS should work the same way, for example:
body {
font-family: Helvetica, Arial, sans-serif;
}
Your site says…
Hi,
Yes you would think it should sync basic settings and it does sync some of them. Here's how to see what is (sorry this isn't pretty):
#Type '''about:config''' in the address…
Sync in Firefox doesn't work they same as Chrome. Your list looks correct to me. Sync won't sync toolbar layouts or about:config changes. Some options should sync - I'm not sure w…
Hi,
I'm sorry this is confusing - thanks for the feedback. The only thing you really need an account for on the site is asking a question so we only put that option in the proces…
Hi,
In Firefox 29 you can add things to the toolbar so that they are visible all the time. Instructions are here - [[Customize Firefox controls, buttons and toolbars]].
If you…
It's easy to feel like nothing has changed if the main thing you are looking for are bookmarks. By default, new bookmarks get put into a folder called "unsorted bookmarks" which i…
You have to make sure you drag it to a thumbnail spot and wait a second before you drop it. If you drag it quickly or drag it to a spot that is not a thumbnail it will just open t…
Sounds like the old one is set up with the old sync. You'll have to disconnect it from sync, restart and then sign in with the new sync account info. Details are in this article -…
Was your desktop computer set up with Sync before Firefox 29? If so it is using a different version of sync. In that case you'd have to disconnect from sync, restart and then sign…
Occasionally the built-in PDF viewer can have a problem displaying certain PDFs. In that case you can try downloading the PDF and viewing it with a desktop program like Adobe Read…
In Firefox 29 the "Firefox" button has been replaced with the new menu button. You can learn more about the changes here - [[Learn more about the design of the new Firefox]]
If…
I saw [https://support.mozilla.org/en-US/questions/1003651 your other question that was locked] and pointed to this thread. Resetting Firefox should fix this issue. It takes about…
I saw [https://support.mozilla.org/en-US/questions/1003651 your other question that was locked] and pointed to this thread. Resetting Firefox should fix this issue. It takes about…
My only other suggestions are to:
*Try using another computer
*Try contacting the camera people to see if they have an alternate way of ordering - they are on twitter - @wanderl…
Hi,
It sounds like this website feature may require an older version of IE (thus the compatibility button fix). Firefox doesn't have this. You can try installing the IE tab add-o…
Adobe no longer supports Flash on Android. Adobe doesn't recommend this (this versions have vulnerabilities) but if you really want it, you can try installing an old version from …
You have this same problem in all browsers except Opera where the button is visible but not active?
Can you try resetting Firefox? Instructions here - [[Reset Firefox – easily …
Sounds like you've set a master password. This is stored in Firefox - we don't have access to this (for your privacy) so we can't retrieve for you. To reset your password:
#Open …
Do you know if you have javascript disabled (you'd need an add-on to do that)? Can you give me more info about the copy of Firefox you are using? Here's how:
#Type '''about:suppo…
It appears your useragent is set to Firefox 6 which would cause the help website to show you this out of date warning. Please try the solution in the article that Phillipp recomme…
Did the tiles get turned off accidentally? There is a little grid icon in the upper-right that toggles the tiles off and on.
More info here - [[New Tab Page – show, hide and cu…
Hi,
I need more information to help you with this. Can you do this for me please?
#Type '''about:support''' in the address bar.
#At the top of the page, you should see a button…
Reading more crash reports I see two themes - graphics drivers and websites. Here are some things to try before abandoning your saved sessions:
*[[Upgrade your graphics drivers t…
Can you [[How do I create a screenshot of my problem?|take a screenshot of what you are seeing]]? I can see the preorder button (see screenshot).
Once you've done this, attach th…
In Firefox 29 you can get to the clear recent history dialog by clicking the new menu button then History (looks like a clock) and then "Clear Recent History".
Details and more…
Hi,
Can you try disabling hardware acceleration and see if it still crashes?
#Click the menu button and choose Options
#Select the Advanced panel and the General tab.
#Uncheck…
Hi Tony,
I think I see what the problem is. It looks like you are using the Classic Theme Restorer add-on to put tabs on bottom and you have Australis style tabs that only work w…
Hi,
It sounds like you are talking about [[What happened to Firefox Home?|Firefox Home]] and I'm sorry to say that the app is no longer supported and won't work with sync in Fire…
I don't know when it will be available. You can contact the add-on author here forecastfox-users@googlegroups.com and http://groups.google.com/group/forecastfox-users
It seems …
Can you share a screenshot of what you see (see [[How do I create a screenshot of my problem?]])? Once you've done this, attach the saved screenshot file to your forum post by cli…
Hi,
This article has instructions for disabling cookies - [[Enable and disable cookies that websites use to track your preferences]]
Let me know how it goes,
- Michael
Hi,
The easiest thing to do here is to skip the updater and just download a fresh copy. The US, Mac version is here - https://download.mozilla.org/?product=firefox-29.0.1-SSL&os;…
This hasn't been implemented yet. It will be in a future version of Firefox. I'm not sure what the interface will be like (not sure if it will show up in extensions) but you will …
Can you give us some more information to help figure out this issue? Here's how:
#Click the menu button [[Image:New Fx Menu]], click help [[Image:Help-29]] and select '''Troubles…
Use the keyboard shortcut Ctrl + A (hit Ctrl and A at the same time) to select all of the text on a page. Then use the copy button in the menu (or Ctrl + C) to copy it all.
Let…
If you'd like, I can take a look at your recent crash reports and see if they turn up anything helpful. To do that:
#Enter ''about:crashes'' in the Firefox address bar and press …
Customize mode along with the classic theme restorer should be able to help with the add-ons you can't see anymore - [[Customize Firefox controls, buttons and toolbars]].
Hi,
This article - [[How to make the new Firefox look like the old Firefox]] - has instructions for using the Classic Theme Restorer add-on to change things back.
Hi,
You can use the Classic Theme Resoter add-on to [[How to make the new Firefox look like the old Firefox|make the new Firefox look like the old Firefox]] . It will also give y…
After deleting Tab Mix Plus, just restart Firefox normally. If everything works, you're back in business. If not, it could be another add-on or something else. In that case there …
If those steps haven't helped, you might try resetting Firefox (it will save all of your info and tabs).
#Click the menu button and then click help.
#From the Help menu choose …
Hi,
To fix this, trying clearing Firefox's cookies and cache:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent histo…
The Classic Theme Restorer will give you this capability. This article has a link to download it and explains a little about it - [[How to make the new Firefox look like the old F…
Firefox has lots of way to customize it to your liking. These articles should be helpful:
*[[Customize Firefox controls, buttons and toolbars]]
*[[How to make the new Firefox lo…
Since you are using the latest version of Firefox you shouldn't have a problem as long as your connection is secure (see [[How do I tell if my connection to a website is secure?]]…
Ok so it sounds like there are two things that can be happening here:
* The "See what's new" tab is now set (along with your regular home page) as your home page. You can re-choo…
You can re-choose your home page by just dragging the page you want to the home button in the toolbar.
There are detailed instructions in this article: [[How to set the home pa…
Sorry for the headache. It sounds like you want to put the tabs back on bottom and more. The best way to do that is to use the Classic Theme Restorer add-on.
This article has …
There isn't really an interface for viewing and updating that info but I think you can get the job done like this:
#Delete all of the saved data OR delete individual entries
#F…
Hi,
If you are talking about setting your home page (the page that opens when you open Firefox), just drag that page to the home button in the toolbar.
There are detailed inst…
The IE tab add-on will do this. You can get it here - https://addons.mozilla.org/en-US/firefox/addon/ie-tab-2-ff-36/
For more about add-ons, see [[Find and install add-ons to a…
The tabs in your Firefox don't look like anything that is possible without an add-on or some modified hidden preference (so I don't think it will resolve in the future). Since it …
When Firefox blocks popups you should see a bar above the webpage saying that Firefox has blocked the popups along with an "Options" button. Click that options button to allow the…
Ok - it looks like you are using an add-on that changes the shape of the tabs. My guess is that this is causing the issue. The add-on author probably hasn't updated the add-on to …
I'm sorry, you can't do this in the new sync. In order to accomplish that you'd have to downgrade both devices to Firefox 28 and setup the old sync. Once you've done that you coul…
We don't have a disk to send you but you can download the full installer on the computer you posted this from and then copy that to a USB drive.
The full windows installer can …
Hi,
Can you post a screenshot of this? It will help understand what's happening.
If you need help to create a screenshot, please see [[How do I create a screenshot of my probl…
Hi,
Are you saying that you have the volume turned all the way down and sounds can still be heard when visiting sites in Firefox? If so, does this only happen in Firefox?
Thanks…
You can fix this by installing the Classic Theme Restorer. In customize mode it will give you a refresh button that you can put where you need it. The preferences for the add-on a…
Resetting Firefox should fix this. The instructions are here: [[Reset Firefox – easily fix most problems]]. When you reset Firefox it will save all of your open tabs, bookmarks, p…
It means that there were 9 other downloads in progress. If this is still the case you can see them by clicking "show all downloads" at the bottom of the list. This will open the L…
Hi Steve,
Can you give me some of your recent crash IDs? That will help us be able to file a bug so we can get this fixed.
#Enter ''about:crashes'' in the Firefox address bar an…
Firefox doesn't filter YouTube. If you are trying to access YouTube from an Educational facility the filter could be set by the network. The only way around that would be to use a…
What buttons are you missing? Installing Firefox 28 is not a good idea because it is now vulnerable. If you still want to do that though, [https://ftp.mozilla.org/pub/mozilla.org/…
Are you trying to uninstall Firefox? If so, you should be able to uninstall it the same was as other programs:
#Use the search charm to search for the Control Panel
#In the Cont…
