Partially Degraded Service

Sign-in Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna Payments Operational
Europe Operational
North America Operational
Asia Pacific Operational
Shopping in the App Degraded Performance
Europe Operational
North America Operational
Asia Pacific Degraded Performance
Payments in the App Degraded Performance
Europe Operational
North America Operational
Asia Pacific Degraded Performance
Transaction history in the app Operational
Europe Operational
Asia Pacific Operational
North America Operational
Banking in the App Operational
Europe Operational
Chat and Disputes in the App Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Portal Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Onboarding Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Settlements/Payouts Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna Card Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna Credit Card Operational
Europe Operational
North America Operational
One-Time Card Degraded Performance
Europe Operational
North America Operational
Asia Pacific Degraded Performance
Customer Service Operational
Europe Operational
North America Operational
Asia Pacific Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned Maintenance – Database Instance Upgrade Mar 18, 2026 10:00-12:00 CET

We will be performing scheduled maintenance to improve the stability and performance of our systems.
 During this maintenance window, services are expected to operate normally and no disruption is anticipated. In rare cases, a very small number of requests may experience a brief interruption while the update is applied.
 Our teams will closely monitor the process to ensure services continue to run smoothly.
Posted on Mar 17, 2026 - 13:48 CET

Planned Maintenance – Database Upgrade Mar 18, 2026 15:00-16:00 CET

Update - We will be undergoing scheduled maintenance during this time.
Mar 18, 2026 - 18:20 CET
Scheduled - A planned maintenance will take place in the EU region to enhance system reliability and support growing demand. This maintenance will impact  Merchant virtual card payments and One-time card payments.

The expected actual impact duration is only a few minutes within the maintenance window.
Mar 17, 2026 - 18:20 CET

Planned Maintenance – API Endpoint Update (TLS certificates) Apr 9, 2026 10:30-15:00 CEST

We have a scheduled maintenance (April 9 10:30 - 15:00 CET) for performing a routine SSL certificate rotation for api.klarna.com. As part of this update, our TLS certificates will be reissued under a different trusted Certificate Authority (CA). We do not anticipate any disruption to Klarna services during this time, however our Merchant Support team are available through the contact channels listed on https://klarna.com should merchants have any questions or concerns.

Impact
No downtime is expected. However, merchants or partners using custom security configurations may need to review their setup to ensure continued connectivity after the update. If you have any questions or experience issues following the maintenance window, Merchant Support is available through the contact channels listed at https://klarna.com.
Posted on Mar 12, 2026 - 17:29 CET
Mar 18, 2026

No incidents reported today.

Mar 17, 2026
Purchase Flow for Norway is degraded
Resolved - This incident has been resolved.
Mar 17, 18:24 CET
Investigating - We are currently experiencing a degradation to Purchase Flow in Norway. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 17, 13:24 CET
Mar 16, 2026
Planned Maintenance – Card Services Update
Completed - The scheduled maintenance has been completed.
Mar 16, 10:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 09:00 CET
Scheduled - We will be performing scheduled maintenance to improve the reliability and performance of our card services.
During the switchover window, there may be a brief disruption (approximately 2 minutes) affecting:

One-time card creation
One-time card payments
Merchant virtual card creation
Merchant virtual card payments
We expect the impact to be minimal and appreciate your understanding.
Mar 13, 14:20 CET
Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026
Klarna Payments degradation
Resolved - This incident has been resolved.
Mar 11, 19:19 CET
Investigating - A service degradation has been identified affecting Klarna's in-store payment service. Klarna is actively investigating the issue and implementing mitigation measures. Service functionality may be impacted during this time. Further updates will be communicated as information becomes available.
Mar 11, 17:18 CET
Mar 10, 2026
Merchant Portal degradation
Resolved - This incident has been resolved.
Mar 10, 20:47 CET
Investigating - We are currently experiencing issues with the Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 10, 18:33 CET
Shopping in the App degradation
Resolved - This incident has been resolved.
Mar 10, 01:55 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 10, 01:44 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 10, 01:12 CET
Investigating - We are currently experiencing a global degradation to our search feature in the Klarna App. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 10, 00:45 CET
Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026
Merchants might experience issues with handling Disputes
Resolved - This incident has been resolved.
Mar 4, 14:45 CET
Investigating - We are currently experiencing issues with Merchant Disputes in all regions. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 4, 13:54 CET
Planned Maintenance: Payments in the App
Resolved - This incident has been resolved.
Mar 4, 05:50 CET
Investigating - We are currently executing a planned maintenance that will impact payments in the Klarna App in Europe. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 4, 03:38 CET
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