Infobip system status

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All Systems Operational

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Global (Europe) Operational
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Mobile Push Notifications Operational
Global (Europe) Operational
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Global (Europe) Operational
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Integrations Operational
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India Operational
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Global (Europe) Operational
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India Operational
Indonesia Operational
Japan Operational
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Pakistan Operational
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Brazil Operational
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Global (Europe) Operational
India Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Sri Lanka - Emergency Maintenance of Network Infrastructure Feb 23, 2026 19:30-23:30 UTC

We will undergo an emergency reconfiguration of the networking infrastructure at our Sri Lanka data center. This maintenance work will be performed by the Internet Service Provider (ISP).

A complete connectivity downtime of up to 15 minutes is expected for our Voice service during the scheduled maintenance window.

Start (UTC): 23 February 2026 19:30
End (UTC): 23 February 2026 23:30
Posted on Feb 20, 2026 - 13:49 UTC

Sri Lanka - Emergency Maintenance of Network Infrastructure Feb 24, 2026 19:30-23:30 UTC

We will undergo an emergency reconfiguration of the networking infrastructure at our Sri Lanka data center. This maintenance work will be performed by the Internet Service Provider (ISP).

A complete connectivity downtime of up to 15 minutes is expected for our Voice service during the scheduled maintenance window.

Start (UTC): 24 February 2026 19:30
End (UTC): 24 February 2026 23:30
Posted on Feb 20, 2026 - 13:50 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Feb 24, 2026 22:00 - Feb 25, 2026 02:00 UTC

We will undergo routine patching of databases at the following data centers: Qatar, Great Britain, Pakistan, EU Region-locked, and Turkey.
During this activity, you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 24 February 2026 22:00
End (UTC): 25 February 2026 02:00
Purpose: Database patching and maintenance
Posted on Feb 11, 2026 - 08:45 UTC

SSL certificate renewal of *.api-in2.infobip.com Feb 26, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-in2.infobip.com, timeframe:
- Start (UTC): 26 February 11:00
- End (UTC): 26 February 17:00

SSL Certificate information:
- Common Name: *.api-in2.infobip.com
- Subject Alternative Name: *.api-in2.infobip.com, api-in2.infobip.com
- Valid until (UTC): 2026-12-24 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Dec 25, 2025 - 01:41 UTC

Global (Europe) and EU Region-locked - Planned Maintenance of Database Infrastructure Mar 3, 2026 22:00 - Mar 4, 2026 02:00 UTC

We will undergo routine patching of databases maintenance at our Global (Europe) and EU Region-locked data centers.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 03 March 2026 22:00
End (UTC): 04 March 2026 02:00
Purpose: Database patching and maintenance
Posted on Feb 18, 2026 - 12:31 UTC

United States - Planned Maintenance of Database Infrastructure Mar 4, 2026 08:00-12:00 UTC

We will undergo routine patching of databases at our United States data center.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 04 March 2026 08:00
End (UTC): 04 March 2026 12:00
Purpose: Database patching and maintenance
Posted on Feb 19, 2026 - 12:47 UTC

Global (Europe) - Planned Maintenance of Network Infrastructure Mar 4, 2026 21:00-23:00 UTC

We will be performing planned maintenance at our Global (Europe) data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures are in place to minimize impact; however intermittent connectivity interruptions may occur for services hosted at the Global (Europe) data center. Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 04 March 2026 21:00
End (UTC): 04 March 2026 23:00
Posted on Feb 18, 2026 - 09:08 UTC

Global (Europe) - Planned Maintenance of Database Infrastructure Mar 4, 2026 22:00 - Mar 5, 2026 02:00 UTC

We will undergo routine patching of databases at our Global (Europe) data center.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 04 March 2026 22:00
End (UTC): 05 March 2026 02:00
Purpose: Database patching and maintenance
Posted on Feb 19, 2026 - 10:20 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Mar 5, 2026 04:00-08:00 UTC

We will undergo routine patching of databases at the following data centers: United States, Brazil and Canada

During this activity, you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes.
Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 05 March 2026 04:00
End (UTC): 05 March 2026 08:00
Purpose: Database patching and maintenance
Posted on Feb 20, 2026 - 08:46 UTC

India and Indonesia - Planned Maintenance of Database Infrastructure Mar 5, 2026 16:00-20:00 UTC

We will undergo routine patching of databases at our India and Indonesia data centers.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 05 March 2026 16:00
End (UTC): 05 March 2026 20:00
Purpose: Database patching and maintenance
Posted on Feb 20, 2026 - 10:14 UTC

India and Indonesia - Planned Maintenance of Database Infrastructure Mar 5, 2026 16:00-20:00 UTC

We will undergo routine patching of databases at our India and Indonesia data centers.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 05 March 2026 16:00
End (UTC): 05 March 2026 20:00
Purpose: Database patching and maintenance
Posted on Feb 20, 2026 - 10:14 UTC

Global (Europe) and EU (Region-locked) - Planned Maintenance of Database Infrastructure Mar 5, 2026 22:00 - Mar 6, 2026 02:00 UTC

We will undergo routine patching of databases at our Global (Europe) and EU (Region-locked) data centers.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 05 March 2026 22:00
End (UTC): 06 March 2026 02:00
Purpose: Database patching and maintenance
Posted on Feb 20, 2026 - 09:32 UTC

Saudi Arabia and United Arab Emirates - Planned Maintenance of Database Infrastructure Mar 5, 2026 22:00 - Mar 6, 2026 02:00 UTC

We will undergo routine patching of databases at our Saudi Arabia and United Arab Emirates data centers.

During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 05 March 2026 22:00
End (UTC): 06 March 2026 02:00
Purpose: Database patching and maintenance
Posted on Feb 20, 2026 - 09:53 UTC

SSL certificate renewal of *.api-tr1.infobip.com Mar 12, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-tr1.infobip.com, timeframe:
- Start (UTC): 12 March 11:00
- End (UTC): 12 March 17:00

SSL Certificate information:
- Common Name: *.api-tr1.infobip.com
- Subject Alternative Name: *.api-tr1.infobip.com, api-tr1.infobip.com
- Valid until (UTC): 2027-01-08 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jan 09, 2026 - 00:58 UTC

Global (Europe) - Planned Maintenance of Network Infrastructure Mar 13, 2026 19:00 - Mar 14, 2026 00:00 UTC

We will be performing planned maintenance at our Global (Europe) data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures are in place to minimize impact; however, brief connectivity interruptions may occur for services hosted at the Global (Europe) data center.

Start (UTC): 13 March 2026 19:00
End (UTC): 14 March 2026 00:00
Purpose: Network infrastructure upgrade and optimization
Posted on Feb 20, 2026 - 08:16 UTC

Global (Europe) - Planned Maintenance of Network Infrastructure Mar 17, 2026 19:00-21:00 UTC

We will be performing planned maintenance at our Global (Europe) data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures are in place to minimize impact; however, brief connectivity interruptions may occur for services hosted at the Global (Europe) data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 17 March 2026 19:00
End (UTC): 17 March 2026 21:00
Purpose: Network infrastructure upgrade and optimization
Posted on Feb 19, 2026 - 13:33 UTC

SSL certificate renewal of *.api-qa1.infobip.com Mar 25, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-qa1.infobip.com, timeframe:
- Start (UTC): 25 March 11:00
- End (UTC): 25 March 17:00

SSL Certificate information:
- Common Name: *.api-qa1.infobip.com
- Subject Alternative Name: *.api-qa1.infobip.com, api-qa1.infobip.com
- Valid until (UTC): 2027-01-18 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jan 19, 2026 - 00:14 UTC

SSL certificate renewal of *.api-qa.infobip.com Mar 25, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-qa.infobip.com, timeframe:
- Start (UTC): 25 March 11:00
- End (UTC): 25 March 17:00

SSL Certificate information:
- Common Name: *.api-qa.infobip.com
- Subject Alternative Name: *.api-qa.infobip.com, api-qa.infobip.com
- Valid until (UTC): 2027-01-18 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jan 19, 2026 - 00:13 UTC

SSL certificate renewal of *.api-hk1.infobip.com Mar 26, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-hk1.infobip.com, timeframe:
- Start (UTC): 26 March 11:00
- End (UTC): 26 March 17:00

SSL Certificate information:
- Common Name: *.api-hk1.infobip.com
- Subject Alternative Name: *.api-hk1.infobip.com, api-hk1.infobip.com
- Valid until (UTC): 2027-01-21 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jan 22, 2026 - 00:13 UTC

SSL certificate renewal of *.api-pk2.infobip.com Mar 26, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-pk2.infobip.com, timeframe:
- Start (UTC): 26 March 11:00
- End (UTC): 26 March 17:00

SSL Certificate information:
- Common Name: *.api-pk2.infobip.com
- Subject Alternative Name: *.api-pk2.infobip.com, api-pk2.infobip.com
- Valid until (UTC): 2027-01-22 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jan 23, 2026 - 00:14 UTC

SSL certificate renewal of *.api-pk.infobip.com Mar 26, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-pk.infobip.com, timeframe:
- Start (UTC): 26 March 11:00
- End (UTC): 26 March 17:00

SSL Certificate information:
- Common Name: *.api-pk.infobip.com
- Subject Alternative Name: *.api-pk.infobip.com, api-pk.infobip.com
- Valid until (UTC): 2027-01-22 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jan 23, 2026 - 00:15 UTC

SSL certificate renewal of *.api-gb1.infobip.com Apr 1, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-gb1.infobip.com, timeframe:
- Start (UTC): 01 April 11:00
- End (UTC): 01 April 17:00

SSL Certificate information:
- Common Name: *.api-gb1.infobip.com
- Subject Alternative Name: *.api-gb1.infobip.com, api-gb1.infobip.com
- Valid until (UTC): 2027-01-25 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jan 26, 2026 - 00:14 UTC

SSL certificate renewal of *.api-uz1.infobip.com Apr 3, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-uz1.infobip.com, timeframe:
- Start (UTC): 03 April 11:00
- End (UTC): 03 April 17:00

SSL Certificate information:
- Common Name: *.api-uz1.infobip.com
- Subject Alternative Name: *.api-uz1.infobip.com, api-uz1.infobip.com
- Valid until (UTC): 2027-01-29 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jan 30, 2026 - 00:15 UTC

SSL certificate renewal of *.api-ua.infobip.com Apr 16, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-ua.infobip.com, timeframe:
- Start (UTC): 16 April 11:00
- End (UTC): 16 April 17:00

SSL Certificate information:
- Common Name: *.api-ua.infobip.com
- Subject Alternative Name: *.api-ua.infobip.com, api-ua.infobip.com
- Valid until (UTC): 2027-02-11 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Feb 12, 2026 - 00:14 UTC

SSL certificate renewal of *.api-eu.infobip.com Apr 23, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-eu.infobip.com, timeframe:
- Start (UTC): 23 April 11:00
- End (UTC): 23 April 17:00

SSL Certificate information:
- Common Name: *.api-eu.infobip.com
- Subject Alternative Name: *.api-eu.infobip.com, api-eu.infobip.com
- Valid until (UTC): 2027-02-18 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Feb 19, 2026 - 00:13 UTC
Feb 21, 2026

No incidents reported today.

Feb 20, 2026
EU (Region-locked) - Live Chat Degradation
Resolved - The issue has been successfully resolved and the service is once again operational.
You may have experienced issues with starting a new chat session.

Start (UTC): 20 February 2026 10:16
End (UTC): 20 February 2026 12:33
Impact: Mobile users were not able to create a session/start a new chat session
Feb 20, 12:43 UTC
Investigating - We are currently experiencing issues with our LiveChat service on EU (Region-locked) data center. You may not be able to create a session/start a new chat session. The issue is currently being investigated and more information will follow in the next update.
Feb 20, 12:18 UTC
Feb 19, 2026
SSL certificate renewal of *.api-ua1.infobip.com
Completed - Certificate renewal completed successfully
Feb 19, 11:12 UTC
In progress - Certificate renewal in progress
Feb 19, 11:12 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-ua1.infobip.com, timeframe:
- Start (UTC): 19 February 11:00
- End (UTC): 19 February 17:00

SSL Certificate information:
- Common Name: *.api-ua1.infobip.com
- Subject Alternative Name: *.api-ua1.infobip.com, api-ua1.infobip.com
- Valid until (UTC): 2026-12-17 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Dec 18, 00:39 UTC
SSL certificate renewal of *.api-eu1.infobip.com
Completed - Certificate renewal completed successfully
Feb 19, 11:12 UTC
In progress - Certificate renewal in progress
Feb 19, 11:12 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-eu1.infobip.com, timeframe:
- Start (UTC): 19 February 11:00
- End (UTC): 19 February 17:00

SSL Certificate information:
- Common Name: *.api-eu1.infobip.com
- Subject Alternative Name: *.api-eu1.infobip.com, api-eu1.infobip.com
- Valid until (UTC): 2026-12-18 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Dec 19, 00:41 UTC
SSL certificate renewal of *.api-eu2.infobip.com
Completed - Certificate renewal completed successfully
Feb 19, 11:12 UTC
In progress - Certificate renewal in progress
Feb 19, 11:12 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-eu2.infobip.com, timeframe:
- Start (UTC): 19 February 11:00
- End (UTC): 19 February 17:00

SSL Certificate information:
- Common Name: *.api-eu2.infobip.com
- Subject Alternative Name: *.api-eu2.infobip.com, api-eu2.infobip.com
- Valid until (UTC): 2026-12-18 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Dec 19, 00:40 UTC
Feb 18, 2026
Pakistan - Multiple Service Degradation
Resolved - The issue has been successfully resolved and the service is once again operational.

Start (UTC): 18 February 11:02
End (UTC): 18 February 14:18
Impact: multiple channels and products affected
Feb 18, 14:28 UTC
Update - We are continuing to work on a fix for this issue and our engineering team is actively investigating in communication with Internet Service Provider at our Pakistan data center. We will provide further updates as soon as new information becomes available.
Feb 18, 13:43 UTC
Update - We are continuing to work on a fix for this issue.
Feb 18, 12:21 UTC
Identified - Our engineering team is actively investigating the issue and we will share additional updates as soon as new information becomes available. Upon further investigation we can confirm that you may experience issues with Customer Portal, Moments and People services as well as traffic processing across multiple channels on the Pakistan data center that are reflected in the form of delays and timeouts.
Feb 18, 11:34 UTC
Update - We are continuing to investigate this issue.
Feb 18, 11:23 UTC
Investigating - We are currently experiencing issues with multiple services on Pakistan data center.
The scope of the issue is currently being investigated and more information will follow in the next update.
Feb 18, 11:19 UTC
Global (Europe) - Moments Service Degradation
Resolved - The issue has been successfully resolved and the service is once again operational.

Start (UTC): 18 February 2026 8:00
End (UTC): 18 February 2026 9:25
Impact: delays in message processing and issues with persons Flow entering
Feb 18, 09:31 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 18, 09:14 UTC
Investigating - We are currently experiencing issues with our Moments service hosted on Global (Europe) Datacenter.
You may experience issues with message processing and persons not entering Flows.
Our dedicated team is already checking this and more updates will follow.
Feb 18, 08:51 UTC
Feb 17, 2026
Global (Europe) and United States - Planned Maintenance of 2FA Database Infrastructure
Completed - The scheduled maintenance has been completed.
Feb 17, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 05:00 UTC
Scheduled - We will be conducting a planned maintenance of the 2FA service databases at our Global (Europe) and United States data centers.

Preventive measures have been implemented to minimize any potential impact, however, during this process you may experience service interruptions affecting Customer Portal 2FA login, and error responses for HTTP API submissions towards the 2FA grouping of endpoints - https://www.infobip.com/docs/api/platform/2fa. These interruptions should last no longer than a total of 20 minutes within the specified timeframe.

This maintenance is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 17 February 2026 05:00
End (UTC): 17 February 2026 07:00
Purpose: Database infrastructure upgrade
Feb 3, 14:09 UTC
Feb 16, 2026
Global (Europe) - Planned Maintenance of Signup Database Infrastructure
Completed - The schedule maintenance has been completed
Feb 16, 21:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 08:00 UTC
Scheduled - We will undergo maintenance of databases utilised by the Signup service at the Global (Europe) data center.

During this activity, Infobip self-service customers may experience brief service interruptions of the following features:
- New account creation (Signup)
- Phone verification
- Channel activation
- KYC verification

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 16 February 2026 08:00
End (UTC): 16 February 2026 09:00
Purpose: Database patching and maintenance
Feb 2, 08:11 UTC
Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026
Indonesia - Planned Maintenance of Database Infrastructure
Completed - The schedule maintintenance has been complete
Feb 13, 20:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 16:00 UTC
Scheduled - We will be conducting routine database patching at our Indonesia data center.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 13 February 2026 16:00
End (UTC): 13 February 2026 20:00
Purpose: Database patching and maintenance
Feb 2, 10:56 UTC
Global (Europe) - Planned Maintenance of Network Infrastructure
Completed - The scheduled maintenance has been completed.
Feb 13, 01:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 21:00 UTC
Update - We will be undergoing scheduled maintenance during this time:

Start (UTC): 12 February 2026 21:00
End (UTC): 13 February 2026 01:00
Jan 29, 14:40 UTC
Scheduled - We will be performing planned maintenance at our Global (Europe) data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures are in place to minimize impact; however brief connectivity interruptions may occur for services hosted at the Global (Europe) data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 29 January 2026 21:00
End (UTC): 30 January 2026 01:00
Jan 13, 12:35 UTC
Feb 12, 2026
Global (Europe) - Issue with uploading files in Broadcast
Resolved - The incident has been resolved and the Broadcast service is again fully operational.
During the specified timeframe, you may had experienced failure in uploading recipient file on Broadcast

Start (UTC): 12 February 2026 02:00
End (UTC): 12 February 2026 02:43

Impact: Failure on uploading recipient file on Broadcast Service

The disruption arose from unexpected events that occurred during the planned maintenance that was underway between 22:00 and 02:00 UTC (https://status.infobip.com/incidents/t56vylwddbbf) and continued affecting our services after the planned completion time.

We apologize for any inconvenience this may have caused.
Feb 12, 03:19 UTC
Monitoring - We are no longer observing new occurrences of file upload error. We are closely monitoring the situation with the engineering team as they work towards a resolution to ensure that the issue is entirely resolved.
Feb 12, 02:52 UTC
Investigating - We are currently experiencing degradation with our Broadcast service. You might experience issues when uploading the recipient file and receiving the "Something went wrong while uploading the file. Please try again. " error. Our Team is investigating, and more updates will follow.
Feb 12, 02:08 UTC
Qatar - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Feb 12, 02:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 22:00 UTC
Scheduled - We will undergo routine patching of databases at our Qatar data center.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 11 February 2026 22:00
End (UTC): 12 February 2026 02:00
Purpose: Database patching and maintenance
Jan 29, 12:15 UTC
Multiple Locations - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Feb 12, 02:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 22:00 UTC
Scheduled - We will undergo routine patching of databases at our Global (Europe), EU Region-locked and Great Britain data centers.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 11 February 2026 22:00
End (UTC): 12 February 2026 02:00
Purpose: Database patching and maintenance
Jan 29, 10:56 UTC
Global (Europe) and EU Region-locked - Planned Maintenance of Network Infrastructure
Completed - The scheduled maintenance has been completed.
Feb 12, 01:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 20:00 UTC
Scheduled - We will be performing planned maintenance at our Global (Europe) and EU Region-locked data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures are in place to minimize impact; however brief connectivity interruptions may occur for services hosted at the Global (Europe) and EU Region-locked data center. Any disruptions are expected to last no longer than a total of up to 30 minutes within the scheduled maintenance window.

Start (UTC): 11 February 2026 20:00
End (UTC): 12 February 2026 01:00
Jan 28, 14:41 UTC
Feb 11, 2026
Singapore and India - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Feb 11, 20:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 16:00 UTC
Scheduled - We will undergo routine patching of databases at our Singapore and India data centers.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 11 February 2026 16:00
End (UTC): 11 February 2026 20:00
Purpose: Database patching and maintenance
Jan 29, 12:45 UTC
Global (Europe) - Emergency Maintenance of Moments Database Infrastructure
Completed - The scheduled maintenance has been completed.
Feb 11, 09:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 08:00 UTC
Scheduled - We will undergo an emergency reconfiguration of the Moments database hosted on our Global (Europe) data center.

During the maintenance window, the specified component may experience a brief interruption in its performance lasting no longer than a few minutes. As components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This reconfiguration is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 11 February 2026 08:00
End (UTC): 11 February 2026 09:00
Purpose: Database reconfiguration and maintenance
Feb 10, 08:50 UTC
United States - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Feb 11, 08:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 04:00 UTC
Scheduled - We will undergo routine patching of databases at our United States data center.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 11 February 2026 04:00
End (UTC): 11 February 2026 08:00
Purpose: Database patching and maintenance
Jan 29, 11:56 UTC
Feb 10, 2026
Multiple Locations - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Feb 10, 20:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 16:00 UTC
Scheduled - We will be conducting a routine patching of databases at our Malaysia, Indonesia and Hong Kong data centers. During this process you may experience brief service disruptions in the components listed below.

Downtime may occur during a specific database restart, however, each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 10 February 2026 16:00
End (UTC): 10 February 2026 20:00
Purpose: Database patching and maintenance
Jan 28, 09:15 UTC
Global (Europe) - Emergency Maintenance of our SMPP infrastructure
Completed - The scheduled maintenance has been completed.
Feb 10, 14:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 10:00 UTC
Scheduled - We will be performing emergency maintenance on our SMPP infrastructure in our Global (Europe) data center.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for the clients utilizing SMPP connections towards the listed locations during the maintenance time window.

Start (UTC): 10 February 2026 10:00
End (UTC): 10 February 2026 14:00
Purpose: SMPP infrastructure upgrade and optimization
Feb 10, 08:18 UTC
Brazil - Planned Maintenance of Network Infrastructure
Completed - The scheduled maintenance is completed.
Feb 10, 08:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 07:00 UTC
Scheduled - We will be performing planned maintenance at our Brazil data center to upgrade core networking equipment, ensuring stability and optimal performance.

A complete connectivity downtime of up to 30 minutes within the scheduled maintenance window is expected.

Start (UTC): 10 February 2026 07:00
End (UTC): 10 February 2026 08:00
Jan 23, 12:12 UTC
Feb 9, 2026
Multiple Locations - Emergency Maintenance of our SMPP infrastructure
Completed - The emergency maintenance has been completed.
Feb 9, 14:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 10:00 UTC
Scheduled - We will be performing emergency maintenance on our SMPP infrastructure across multiple locations including Global (Europe), India, Indonesia and United States.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for the clients utilizing SMPP connections towards listed locations during the maintenance time window.

Start (UTC): 09 February 2026 10:00
End (UTC): 09 February 2026 14:00
Purpose: SMPP infrastructure upgrade and optimization
Jan 30, 09:56 UTC
Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

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