Customer Service

CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

All Systems Operational

About This Site

Subscribe to get real-time updates. Having trouble? Troubleshoot common issues in our Help Center.

Messaging Operational
Business Messaging API Operational
Smpp Operational
SMS - High Priority Operational
SMS - Regular Operational
WhatsApp Business Operational
Apple Messages for Business Operational
RCS Business Messaging Operational
Facebook Messenger Operational
Viber Operational
MMS Operational
Messaging Apps Operational
Texter Operational
LINE Notifications Operational
Mobile Push Operational
Instagram Messenger Operational
Voice Operational
Voice Platform - The Netherlands Operational
Voice API's Operational
Voice Apps Operational
Ticketing Operational
Seated Ticketing Operational
General Admission Operational
Your Ticket Provider Operational
Global Ticket / Ticketing Museum & Parks Operational
Scan app Operational
Conversational AI Cloud Operational
Production Gateway Operational
Admin Portal Operational
CMS Operational
Staging Gateway Operational
Reporting API Operational
Web Conversations Operational
Mobile Marketing Cloud Operational
Customer Data Platform Operational
Campaigns Operational
Pages Operational
Email Campaigns Operational
Voice Campaigns Operational
Address Book Operational
Tracedock Operational
Inspire Operational
Web Personalization Operational
Mobile Service Cloud Operational
Agent Inbox Operational
E-Mail Operational
Webchat Operational
Scripted Chatbot Operational
Customer Data Platform / CDP Operational
Native Voice Operational
Reporting Operational
Central Services Operational
HALO Operational
Analytics Portal Operational
Conversational Router Operational
Online Payments Operational
Checkout Operational
CM Payments API Operational
iDEAL QR Operational
DocData PSP Operational
AutoCollect Operational
High Speed iDeal Gateway Operational
Payments Portal Operational
Electronic Cash Register Operational
Management Portal Operational
Electronic Cash Register Operational
In Person Payments Operational
Gateway Operational
Merchant Portal Operational
Processor Connections Operational
Verification & Sign Operational
Sign Operational
Seal Operational
iDIN Operational
IBAN Verification Operational
ID Scan Operational
OTP as a Service Operational
Mobile Identity Operational
Email Operational
Email API's Operational
Email App Operational
Platform Operational
Platform Apps Operational
Website Operational
Appmiral Operational
API Operational
Platform CMS Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: Germany Operational
Mobile network operators: Sweden Operational
Mobile network operators: Norway Operational
Mobile network operators: Denmark Operational
Mobile network operators: Finland Operational
Mobile network operators: United States of America Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
Payments Processor connections: CCV Operational
Payments Processor connections: Omnipay Operational
Payments Processor connections: Six Operational
Payments Processor connections: Equens Operational
Payments Processor connections: Amex Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Upcoming Deprecation of TLS 1.2 for Messaging Services (March 2026) Nov 19, 2025 16:00-17:00 CET

At CM.com, we are committed to providing secure and reliable services while adhering to the highest industry standards. As part of this commitment, we will be discontinuing support for Transport Layer Security (TLS) 1.2 on March 1, 2026, for all messaging-related services.

This change will impact all connections to our Business Messaging Gateway API and SMPP servers. After this date, any connection attempts made using TLS 1.2 will no longer be supported. To ensure uninterrupted service, we kindly request that you update your integrations to support TLS 1.3 before the deadline.
Why TLS 1.3?

TLS 1.3 represents a significant advancement in security and performance. By removing outdated cryptographic functions and streamlining the connection handshake process, TLS 1.3 offers enhanced protection for your data and improved efficiency. This upgrade is essential to safeguard your communications and maintain the stability of your services.

What You Need to Do
We strongly encourage all customers to review their systems and update any clients still using TLS 1.2. Please ensure your integrations are tested and fully compatible with TLS 1.3 well ahead of March 1, 2026, to avoid any disruptions.

For more details about this update and guidance on how to prepare, please visit our release notes here:
https://releasenotes.cm.com/release-notes/connectivity-platform/messaging-platform
Posted on Nov 19, 2025 - 15:34 CET

Planned Maintenance - Singapore Gateway Jan 20, 2026 13:00-18:00 CET

On Januari 20th at 13:00 CET, we will perform maintenance on our Singapore Platform. This will impact all connections to SMPP 208 and all HTTP traffic towards gateway-sgp.cmtelecom.com. Active binds will be disconnected, and SMPP and HTTP will be unavailable until maintenance is completed.

Traffic towards http gateway sgp-gw.messaging.cm.com will be routed to our NL platform. We estimate this maintenance will take around five hours.
Posted on Nov 10, 2025 - 16:55 CET
System Metrics Month Week Day
cm.com Uptime
Fetching
cm.com Response time
Fetching
gw.cmtelecom.com Uptime
Fetching
gw.messaging.cm.com uptime
Fetching
secure.docdatapayments.com Uptime
Fetching
secure.docdatapayments.com Response time
Fetching
api.cmpayments.com Uptime
Fetching
api.cmpayments.com Response time
Fetching
Jan 10, 2026

No incidents reported today.

Jan 9, 2026

No incidents reported.

Jan 8, 2026
Mobile Marketing Cloud - Triggered Campaign Functionality
Postmortem - Read details
Jan 9, 17:09 CET
Resolved - We experienced issues with our Triggered Campaign functionality between approximately 16:00 - 18:40 CET. During this time, triggered campaigns (campaigns triggered from CDP workflows and Triggered Campaigns API) failed to send.

Impact:
All email triggers initiated during this timeframe were not delivered.

Current Status:
We are actively investigating whether it is possible to recover the failed triggers and retroactively send the affected emails. We will provide an update as soon as we have more information.
We sincerely apologize for any inconvenience this may have caused.
Jan 8, 19:40 CET
Jan 7, 2026
Email Service - Service Interruption
Resolved - This incident has been resolved.
Jan 7, 16:42 CET
Investigating - we are currently investigating this issue.
Jan 7, 15:39 CET
Campaign Statistics Processing Issue
Resolved - Summary:
We experienced an issue with our campaign statistics processing system that affected the accuracy of delivery rate metrics in Campaign Insights.
Timeframe:
10:00 CET January 7th - 10:00 CET January 8th
Impact:
Campaign statistics were not processed correctly during this period. Delivery rate statistics displayed in Campaign Insights were inaccurate
All emails were sent out successfully and delivered as expected. No impact to actual email delivery or customer communications
Root Cause:
Events were processed through our queue system, but a misconfiguration caused messages to be processed incorrectly, resulting in inaccurate statistics.
Resolution:
The issue was resolved through a rollback and implementation of fixes to prevent similar misconfigurations in the future.
Key Takeaway:
While statistics reporting was affected, all triggered campaigns functioned normally and emails were delivered to recipients without interruption.
Jan 7, 10:00 CET
Jan 6, 2026
CAIC - CMS is down
Resolved - This incident has been resolved.
Jan 6, 21:59 CET
Investigating - We are currently investigating this issue.
Jan 6, 16:59 CET
Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025

No incidents reported.

Dec 29, 2025

No incidents reported.

Dec 28, 2025

No incidents reported.

Dec 27, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage