Active Issue Alert – Blackbaud Merchant Services and Blackbaud Altru - 000665766
Update - Our engineers have identified a vendor issue that impacts a subset of customers capturing card-present transactions with magnetic swipe readers. As a workaround, users can manually key in their payment details. Our engineers are investigating the issue and will provide updates here.
Mar 25, 2026 - 10:21 EDT
Update - Our engineers have identified a vendor issue that impacts a subset of customers capturing card-present transactions with magnetic swipe readers. As a workaround, users can manually key in their payment details. Our engineers are investigating the issue and will provide updates here.
Mar 25, 2026 - 09:54 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 25, 2026 - 09:52 EDT

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Blackbaud Customer Success Operational
Blackbaud Altru® Degraded Performance
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud CRM™ Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Operational
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Operational
Blackbaud Fundraiser Performance Management™ Operational
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
Blackbaud Grantmaking™ Operational
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Blackbaud Internet Solutions™ Operational
Blackbaud Luminate Online® Operational
Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Degraded Performance
Blackbaud Merchant Services™ Degraded Performance
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Operational
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ Operational
Blackbaud Website Package Operational
Direct Marketing™ Operational
DonorCentrics Operational
Email Services Operational
Financial Edge® Operational
Giving Checkout® Operational
Giving Checkout® (US) Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Operational
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® Blackbaud Verified Network Operational
DonorCentral® NXT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 25, 2026

Unresolved incident: Active Issue Alert – Blackbaud Merchant Services and Blackbaud Altru - 000665766.

Mar 24, 2026
Active Issue Alert – BBID - Multiple Products - 000665599
Resolved - This incident has been resolved.
Mar 24, 16:10 EDT
Monitoring - We continue to see stable login response times and reduced navigation errors following recent configuration changes. We will continue to monitor system performance to ensure ongoing stability. Please continue to reference this page for updates.
Mar 24, 14:46 EDT
Update - We are receiving reports of 504 Gateway Errors and Timeout Errors across our systems. Our engineers are investigating the issue and will provide updates here.
Mar 24, 13:46 EDT
Update - We are receiving reports of 504 Gateway Errors and Timeout Errors across our systems. Our engineers are investigating the issue and will provide updates here.
Mar 24, 13:26 EDT
Update - We are receiving reports of 504 Gateway Errors and Timeout Errors across our systems. Our engineers are investigating the issue and will provide updates here.
Mar 24, 13:21 EDT
Investigating - We are receiving reports of 504 Gateway Errors and Timeout Errors across our systems. Our engineers are investigating the issue and will provide updates here.
Mar 24, 13:04 EDT
Active Issue Alert – Blackbaud CRM - 000662530
Resolved - This incident has been resolved.
Mar 24, 15:12 EDT
Update - We are currently experiencing an issue affecting a subset of Blackbaud CRM customers. Users may encounter 401 errors when attempting to make SOAP API calls to BBCRM. Our engineers are diagnosing the event and working to resolve it. Please continue to reference this page for updates.
Mar 6, 14:02 EST
Update - We are currently experiencing an issue affecting a subset of Blackbaud CRM customers. Users may encounter 401 errors when attempting to make SOAP API calls to BBCRM. Our engineers are diagnosing the event and working to resolve it. Please continue to reference this page for updates.
Mar 6, 13:31 EST
Identified - We are currently experiencing an issue affecting a subset of Blackbaud CRM customers. Users may encounter 401 errors when attempting to make SOAP API calls to BBCRM. Our engineers are diagnosing the event and working to resolve it. Please continue to reference this page for updates.
Mar 6, 12:33 EST
Update - We have identified an issue impacting a subset of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 6, 12:13 EST
Investigating - We have identified an issue impacting a subset of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 6, 12:05 EST
Active Issue Alert – Raiser's Edge NXT - 000665512
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 24, 08:45 EDT
Update - We have identified an issue impacting a subset of our customers causing their Citrix access page to be blank. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 24, 08:32 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 24, 08:20 EDT
Mar 23, 2026
Active Issue Alert – Grantmaking - 000665440
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 23, 17:27 EDT
Identified - Users of the Applicant and Grantee Portals may receive the error "The application cannot be saved" when beginning an online Program form. An application is still created when the error is received. Our engineers have identified the cause and working to address it for you as quickly as possible. Please continue to reference this page for updates.
Mar 23, 16:34 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 23, 16:24 EDT
Active Issue Alert – Raisers Edge - 000665376
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 23, 16:30 EDT
Update - We have identified an issue impacting some of our customers causing delayed updates for Lists and Dashboards. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 23, 15:02 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 23, 14:30 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 23, 13:09 EDT
Mar 22, 2026
Active Issue Alert – Raisers Edge NXT - 000665283
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 22, 16:08 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Mar 22, 12:47 EDT
Update - We have identified an issue impacting a subset of our customers causing them to be unable to launch database view or navigate and work in web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 22, 11:29 EDT
Update - We have identified an issue impacting a subset of our customers causing them to be unable to launch database view or navigate and work in web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 22, 09:46 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 22, 09:37 EDT
Mar 21, 2026

No incidents reported.

Mar 20, 2026
Active Issue Alert – RE & FE NXT - 000665061
Resolved - This incident has been resolved.
Mar 20, 11:33 EDT
Update - We have identified an issue with users seeing a blank Citrix Access page and experiencing latency in RE and FE NXT. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 20, 09:22 EDT
Update - We are continuing to investigate this issue.
Mar 20, 09:22 EDT
Update - We have identified an issue with users seeing a blank Citrix Access page and experiencing latency in RE and FE NXT. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 20, 09:20 EDT
Investigating - We have identified an issue with users seeing a blank Citrix Access page and experiencing latency in RENXT. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 20, 09:08 EDT
Mar 19, 2026
Active Issue Alert – Blackbaud.com - #000664979
Resolved - This incident has been resolved.
Mar 19, 17:10 EDT
Update - For users attempting to access their Blackbaud Solutions or systems please go to app.blackbaud.com or directly to your product URL to sign in.
Mar 19, 16:33 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 19, 16:29 EDT
Mar 18, 2026
Active Issue Alert – Blackbaud Fundraiser Performance Management - 000664684
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 18, 17:49 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Mar 18, 17:38 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 18, 14:32 EDT
Mar 17, 2026
Active Issue Alert – JustGiving® - #000664266
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 17, 08:23 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 17, 08:19 EDT
Mar 16, 2026
Active Issue Alert – Blackbaud Fundraiser Performance Management - 000664182
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 16, 16:37 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 16, 16:25 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 16, 16:13 EDT
Active Issue Alert – Luminate Online - 000664139
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 16, 15:30 EDT
Update - We are currently investigating an issue affecting a subset of users who may receive a “required field missing” error when submitting a form. Our engineers are actively working to identify the cause and implement a resolution. Please continue to monitor this page for updates.
Mar 16, 15:22 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Mar 16, 14:53 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 16, 14:35 EDT
Active Issue Alert – Luminate Online/Raisers Edge Integration - 000664074
Resolved - An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 16, 13:56 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 16, 11:35 EDT
Mar 15, 2026

No incidents reported.

Mar 14, 2026
Active Issue Alert – Raisers Edge - 000663987
Resolved - This incident has been resolved.
Mar 14, 11:55 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 14, 11:49 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 14, 09:44 EDT
Mar 13, 2026
Active Issue Alert – Award Management- 000663844
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 13, 11:52 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 13, 11:33 EDT
Mar 12, 2026
Active Issue Alert – Financial Edge NXT - #000663508
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 12, 10:13 EDT
Identified - We have identified an error stating "That's odd.." when navigating Query, Payables and/or zero records are returned on Receivable pages. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 12, 09:45 EDT
Update - We have identified an error stating "That's odd.." for some of our customers when navigating to Analysis > Query within FENXT. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 12, 09:06 EDT
Investigating - We have identified an error stating "That's odd.." for some of our customers when navigating to Analysis > Query within FENXT. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 12, 09:04 EDT
Mar 11, 2026

No incidents reported.

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