Built for Teams Who Never Want to Miss a Request Again
RT 6 is here – and it’s the most powerful version of Request Tracker ever. From lightning-fast ticket management, to a more modern, intuitive interface, RT 6 gives your team the clarity, control, and collaboration tools they need to delivering outstanding support – without the bloat.
What’s New In RT 6
RT 6 is here with powerful new features designed to streamline your workflows and give your team more control. From an upgraded UI to smarter automation and improved search, RT 6 makes managing tickets easier, faster, and more flexible than ever. Whether you’re a longtime user or just getting started, there’s something in RT for everyone.
Customize RT Your Way with Page Layouts
RT 6 introduces editable page layouts, giving you full control over how ticket pages are structured and displayed. Tailor the interface to match your team’s workflow – reorder sections, hide unused fields, and bring the most important information to the forefront. It’s never been easier to make RT work the way you do!
Faster, Smoother Interactions
RT 6 brings a more dynamic user experience with modern, responsive browser interactions powered by HTMX. Enjoy faster page updates, inline editing, and fewer full-page reloads, making everyday ticket handling quicker and seamless. It’s a major upgrade that makes RT feel lighter, faster, and more intuitive.
Streamlined Editing Experience
RT 6 introduces a cleaner, more accessible editing interface with built-in support for inline images, rich text, and keyboard navigation. Whether you’re updating tickets, replying to users, or collaborating with your team, the improved editor makes it easy to communicate clearly – and look good doing it.
See RT 6 in Action
Watch our on-demand “What’s New in RT 6” video to see the latest updates and improvements in action. We walk through real workflows and highlight the updates that matter most to teams using Request Tracker every day.
Free Data Migration
Running an older version of RT or using another tool? No problem! We’re offering free data migration services to our managed cloud.
Get in touch with us to discuss migrating your existing data and legacy information into a shiny new RT!