Matheus Martins (@matheusfd) – WordPress user profile

Contributions

Matheus Martins contributes 2 hours per week to the following teams: Polyglots and Support.

Member Since: March 7th, 2015
Location: Sorocaba, Brazil
Website: matheuswd.com.br
GitHub: matheuswd
Job Title: Senior Support Technician
Employer: Liquid Web/GiveWP
Find me on:

Contribution History

Core Contributor
Meetup Organizer
Plugin Developer
Translation Contributor
Translation Editor
WordCamp Organizer
WordCamp Speaker

Activity
Plugins
Favorites
Translations

Posted a reply to Great support, on the site WordPress.org Forums:
Hi, @jms1017. Thank you for your feedback. We’re glad the team could stick with the…
2 weeks ago
Posted a reply to Customer Service, on the site WordPress.org Forums:
Hi, @carlamurray. Thank you for sharing this. We’re glad the team could provide patient, thorough…
2 weeks ago
Posted a reply to Great support on a solid plugin, on the site WordPress.org Forums:
Hi, @cwm1949. Thank you for sharing your experience. We’re glad the team could support you…
2 weeks ago
Posted a reply to Givewp support – Excellent, on the site WordPress.org Forums:
Hi, @dalejcullen. Thank you for sharing your experience. We’re glad the team could support you…
2 weeks ago
Posted a reply to Disconnect GiveWP from Stripe / Platform controls for connected accounts, on the site WordPress.org Forums:
Hi, @brendymullan. I'm Matheus, the Support Supervisor for GiveWP. Ginger looped me in on the…
4 weeks ago
Posted a reply to Good support, on the site WordPress.org Forums:
Hi, @toondg. Thank you for sharing your experience. We’re glad the team could provide a…
1 month ago
Posted a reply to Amazing Support!!!, on the site WordPress.org Forums:
Hi, @catalystdesign. Thank you for the kind words. We’re glad the team could help quickly…
1 month ago
Posted a reply to plugin glitch, on the site WordPress.org Forums:
Hi, @tmayobre. Thank you for sharing your experience. We’re glad the team could provide clear…
2 months ago
Posted a reply to Outstanding customer service, on the site WordPress.org Forums:
Hi, @allianceofficial. Thank you for your kind words. We’re glad the team could resolve your…
2 months ago
Posted a reply to GiveWP Support First Rate, on the site WordPress.org Forums:
Hi, @audrey-clement. Thank you for sharing this. We’re glad the solution worked well and that…
3 months ago
Posted a reply to Couldn’t open campaigns – But Ginger Help Resolved It!, on the site WordPress.org Forums:
Hi, @kennethbs005. Thank you so much for sharing this. We’re really glad the team could…
3 months ago
Posted a reply to Great support and quick response time, on the site WordPress.org Forums:
Hi, @lizziehu. Thank you for sharing your feedback. We’re glad the step by step guidance…
3 months ago
Posted a reply to Support solves a problem when the plugin does not have a feature, on the site WordPress.org Forums:
Hi, @charlesrbasin. Thank you for sharing your experience. We’re glad the team could help with…
3 months ago
Posted a reply to Highly Recommend GiveWP for Fundraising, on the site WordPress.org Forums:
Hi, @acgarger. Thank you for sharing such thoughtful feedback. We’re glad to hear GiveWP has…
3 months ago
Posted a reply to The Best Plug-in We’ve Used, on the site WordPress.org Forums:
Hi, @krcarctos. Thank you for taking the time to share such detailed feedback. We’re really…
3 months ago
Posted a reply to Deceptive, beware!!, on the site WordPress.org Forums:
Hi, @daniellwaters. I'm Matheus, the Support Supervisor for GiveWP. I have thoroughly analyzed this review,…
4 months ago
Posted a reply to Great Plugin and great Support!, on the site WordPress.org Forums:
Hi, @corinneulrich. Thank you for the kind words. We are glad to hear you are…
4 months ago
Posted a reply to Great plugin with lots of fantastic addons, on the site WordPress.org Forums:
Hi, @bestrong89. Thank you for sharing your experience. We are glad to hear the setup…
4 months ago
Posted a reply to Excellent plugin and great customer service, on the site WordPress.org Forums:
Hi, @kerywa. Thank you for your feedback. We are glad to hear you are enjoying…
4 months ago
Posted a reply to Great plugin, fantastic support, on the site WordPress.org Forums:
Hi, @jrh001. Thank you for sharing such thoughtful feedback. We’re glad to hear GiveWP has…
5 months ago
Posted a reply to Give WP is an exceptional donation plugin, on the site WordPress.org Forums:
Hi, @dimsal. Thank you for sharing your feedback. We’re thrilled to hear that the plugin…
6 months ago
Posted a reply to Best service, on the site WordPress.org Forums:
Hi, @willcarterart. Thank you for the kind words. We’re so glad to hear you had…
6 months ago
Posted a reply to Great Customer Support!, on the site WordPress.org Forums:
Hi, @deckerfoundation. It’s great to know the plugin has been working well for you and…
6 months ago
Posted a reply to quick response from support and it fixed the issue, on the site WordPress.org Forums:
Hi, @tsanne. That’s great to hear. It sounds like the quick response and clear guidance…
6 months ago
Posted a reply to Great Service, on the site WordPress.org Forums:
Hi, @trishc82. Great to hear everything was handled quickly and smoothly - just how support…
6 months ago
Posted a reply to Donation Upsells – WooCommerce Blocks Support?, on the site WordPress.org Forums:
Hi, @bssa. I'm glad you reached out! As the add-on is a premium feature, we're…
6 months ago
Posted a reply to Superlative support, on the site WordPress.org Forums:
Hi, @dm5br. That’s wonderful to hear — clear, thorough guidance is exactly what’s needed for…
7 months ago
Posted a reply to Great support!, on the site WordPress.org Forums:
Hi, @kwewegama. That’s great to hear — having a support team that takes the time…
7 months ago
Posted a reply to Excellent support service, on the site WordPress.org Forums:
Hi, @moralesgoyo. It’s great to know the issues after updating were resolved quickly and with…
7 months ago
Posted a reply to recurring donation help, on the site WordPress.org Forums:
Hi, @mbwuenschel. That’s fantastic to hear. Working through the tough ones together is what it’s…
8 months ago
Posted a reply to Excellent support from GiveWP, on the site WordPress.org Forums:
Hi, @davidstambler. That’s wonderful to hear! It’s great that the tricky issue was uncovered and…
8 months ago
Posted a reply to quick help, on the site WordPress.org Forums:
Hi, @timpressed. That’s great to hear — quick and easy support is exactly what we…
8 months ago
Posted a reply to Excellent Donation Plugin with Powerful Features, on the site WordPress.org Forums:
Hi, @shamimasfak. That’s fantastic to hear — it sounds like GiveWP has really streamlined your…
8 months ago
Posted a reply to Exceptional Service – Alex Went Above and Beyond, on the site WordPress.org Forums:
Hi, @doralevich. That’s wonderful to hear — we’re so glad the setup process went smoothly…
8 months ago
Posted a reply to Recurring Donations, on the site WordPress.org Forums:
Hi, @terrance14567. I replied to you here https://wordpress.org/support/topic/recurring-donations-continuation/. Thanks for using GiveWP! Have a great…
9 months ago
Posted a reply to Recurring donations continuation, on the site WordPress.org Forums:
Hi, @terrance14567. I’m glad you reached out. I can clarify here. Your Stripe subscriptions will…
9 months ago
Posted a reply to Great support!, on the site WordPress.org Forums:
Hi, @ericaborto. Thanks for your kind words! We're glad we could help you through the…
9 months ago
Posted a reply to GiveWP 4.x is a game-changer, on the site WordPress.org Forums:
Hi, @tomhannan. Thank you for sharing your experience! We're so glad to hear that the…
9 months ago
Posted a reply to Pretty poor, on the site WordPress.org Forums:
Hi, Tim! I noticed that you were able to connect with our support team through…
10 months ago
Posted a reply to Unclear Donation Error/Failure, on the site WordPress.org Forums:
Hi, @jmccallweb. I'm glad you reached out. I can certainly help you. That error message…
10 months ago
Posted a reply to Con l’aggiornamento blocca il sito, on the site WordPress.org Forums:
Hi, @viframm71. Thanks for reaching out — I’m glad you did. Webhook issues are often…
11 months ago
Posted a reply to Broke my website, on the site WordPress.org Forums:
Hi, @larrydcook. Thanks for reaching out — I’m glad you did. Webhook issues are often…
11 months ago
Posted a reply to Custom Field in PDF Receipt, on the site WordPress.org Forums:
Hi, @htezabwala. As the add-on is a premium feature, we're unable to provide support here.…
12 months ago
Posted a reply to IMPORTANT: Carefully Update to GiveWP 3.21.1, on the site WordPress.org Forums:
Hi, @danfrankdancom. What is likely happening here is that one or more of your donations…
1 year ago
Posted a reply to Block Spam attempts, on the site WordPress.org Forums:
Hi, @kender. I'm glad you reached out because I have a great solution for you.…
1 year ago
Posted a reply to Frustrating Bug in GiveWP – Feature Not Working, on the site WordPress.org Forums:
Hi, @sandexma. As the add-on is a premium feature, we're unable to provide support here.…
1 year ago
Posted a reply to Feature Request: Support Legacy/Option Based forms, on the site WordPress.org Forums:
Hi, @squarecandy. For our legacy forms (not multi-step or classic), we already have a solution…
1 year ago
Posted a reply to Receiving an error while creating razorpay payment, on the site WordPress.org Forums:
HI, @riyaseasternts. As the add-on is a premium feature, we're unable to provide support here.…
1 year ago
Posted a reply to Great support, on the site WordPress.org Forums:
Hi, @lucaf74. I'm glad Robin was able to help you sort out the issues you…
1 year ago
Posted a reply to Visual form pop up, on the site WordPress.org Forums:
Hi, @neyarprod. To customize GiveWP with your own CSS, it’s necessary to identify the IDs,…
1 year ago