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Snomads Chalet Diana-Ross & Snomads Chalet Supreme

We stayed for a week as a family of 4 sharing Chalet Diana Ross with other guests. ||The organisation was fab and everything went smoothly, great to have someone organising passes, board hire and so forth it really made life easy! We also asked Luben to arrange for in house massages, which were fab and skidoo driving which was a high light  of the trip. ||Having done self catering and catered chalets in Bansko before I have to say Chalet Diana Ross is typically Bulgarian. A little bit tired and very basic. |Meals were ok, for us 6/10 so eating out every other night worked well. Food is basic and Bulgarian 2 courses and breakfast choices were be very random. ||Drawbacks were the location - it really isn’t ideal for walking into town (a good 15/20 mins) and certainly not possible with ski equipment in tow. Minibus times are rigid so we ended up getting taxis everyday which added additional £250 to our expenses. ||There are really only 2 evening chill out areas and if they are being taken up by other guests you have no choice but to sit at the uncomfortable dinning tables. ||Dogs barking constantly? - yes it kept many of us awake. ||Shared use of the space and hot tub, as you share dining and outside areas with another chalet it made planning more important. We therefore decided the only way to get the hot tub was to pay for taxis to came back early each day, and nab the hot tub before everyone else descended. ||Honestly bar didn’t have soft drinks which was a nuisance as we had to make sure we didn’t run out each day as it was such a trek to get back into town for tonic for the gin!

We booked this for our group of 14 for a cheap and cheerful ski holiday, and it definitely delivered on that. The communal lounge was great for the whole group and the hot tub was really nice after a day on the slopes.
The chalet itself was plenty big enough, and the shuttles offered to the slopes everyday were great. It is worth mentioning its further from the slopes than you might think - 19 minute walk in ski boots isn’t ideal. Also very helpful to have the ski hire place in house, helped with any issues or switches.

My drawbacks and something I want to make sure other people are aware of, is that we were joined on our first night by the sister chalet, Supreme. We had no idea that we would be joined by them for every breakfast and all our meals in - not a problem with them personally but something none of us were made aware of, so worth double checking.

Another thing - the sound of dogs barking was something that continued through the night, from all sides. Bring ear plugs!!! And listen to the Cash is King advice, bring plenty of lev.

Thanks to Ewan and the team for their great hospitality, and particular thanks to the kitchen staff- the food was brilliant! :)

An incredible journey.. The hosts were the nicest and really helped me get started as a first-time skier. The chalet is super cozy and the food was incredible. You never really knew what to expect for dinner but I admit I overate on multiple nights.||Bansko itself is great - I went with experienced skiers and we all had a blast, despite the difference in skill level. We went in December, so we never waited on gondola/lift queues. ||Highly recommend choosing Snomads to make this an unforgettable adventure.

Leave us a Review 💛 Bansko, Bulgaria

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@snomads

We have just got back from a stay at this chalet and overall had a pleasant trip. The chalet itself was clean, warm and the beds were comfortable. The chalet host was friendly enough and communication was good.

There are a few things worth noting - Breakfast and dinner options were quite limited. If you’re travelling as a group of eight, be aware that two of the rooms may have three beds in them rather than an additional separate bedroom as they don’t make up the extra room.

The ski hire service was good, but fitting took a while, so allow extra time. When checking out and paying for ski hire, I would recommend knowing the total cost in advance. Although we filled out details beforehand, we were still charged the incorrect amounts.

There are free transfer options at 8:00, 8:30 and 9:00, but during peak times there isn’t flexibility from the chalet staff if you need to get up the mountain earlier, meaning you have to arrange a taxi. It’s also worth knowing that there is a cancellation fee for taxis, which wasn’t clearly communicated to us by the chalet staff.

One final point is that if you’re staying in Chalet Supreme, the experience may feel different compared to guests staying in Chalet Diana Ross — we did feel there was some inconsistency in treatment from the chalet girl.

Overall, we had a nice stay, but at times things felt a little disorganised.

We stayed at Chalet Diana Ross as a group of 18 people for my husband's 30th bday and we had a fantastic time. Irena and the Snomads team were super helpful with anything we needed - including putting up some surprise birthday decorations ahead of our first meal in the chalet.

The hot tub and the chillout room were a nice touch, and we enjoyed the extra wine tasting and thermal spa trip activities. It was great to have the ski hire shop on the property, and the free transfers to and from the mountain were a big bonus.

The most helpful thing was having Irena book our evening restaurants and lunch spot on the mountain, because with such a big group - reservations are key! We enjoyed every meal and every recommendation.

Definitely bring cash for your trip as advised, and a note that you will be joined by other people from the other chalet on the property for the evening meal/breakfasts - we weren't aware of this, but it wasn't a problem.

Thanks so much for a brilliant trip.

We spent a week at Chalet Diana Ross over the new year, as a party of 15, and had an amazing experience.
By far the best thing about the chalet are the people. Irena, our host, couldn't have done more to ensure our stay went smoothly and that we got the most out of our time there. Helps that she's brilliant company too 😁🍻.
Lira and Nina kept us well fed with delicious Ukrainian style cooking and hearty nutritious breakfasts. Apres ski freshly baked cakes were a definite highlight! And Chalet Steve got us all sorted with ski gear quickly and efficiently, as well as imparting his local knowledge 🤩.
The lounge/playroom was great for yoga (mats are thoughtfully provided) as well as a chill out space for the kids. The hot tub and sauna were used daily! Tea/coffee/hot chocolate available 24hrs, as well as access to the honesty bar/fridge is a lovely touch.
The rooms are tired but perfectly functional. Would recommend sleep masks for any lie ins, as the blinds don't keep out any light. And bring hand soap for your bathrooms as it isn't provided.
Would definitely recommend 👌

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