Question 1

Renewals

Accepted Answer

Please contact your rep at least a week in advance. Please do not send payment without first contacting me and waiting for me to reply.

Question 2

Tech Support & Questions

Accepted Answer

I’m happy to answer any questions you have, but after today, all tech support must be done via support request. Please no phone calls /text messages. Please use the support site for tech support issues. I still answer you but it allows me to have uninterrupted time with my family/work.

To better serve you, all tech support requests will need to be done through here: https://forms.gle/7NixwpqaAEZFsR5t7

Question 3

How do I watch sporting events (games)

Accepted Answer

I do not recommend that you use local channels. Use the designated category (example: NFL,MLB,NBA,NCAAF).

Stay out of Network channels and Local channel categories.

Question 4

My TV Guide is not working. How do I fix it?

Accepted Answer

Try this:  Open Live TV. 
Open Settings (in live tv app). 
Click on EPG. 
Click on “Refresh EPG”. 
Let it sit for about 5 minutes to see if it updates.   Make sure the box has the correct time zone and time.

To avoid this issue, exit the live tv app daily by pressing RETURN button until the app closes when done watching tv.

Question 5

How do I keep my box or Firestick working well?

Accepted Answer

Great question. I recommend that you exit the streaming app daily by pressing the return button until the app closes.

Box: Use the remote control to turn off the box completely, then turn off the tv. Some TVs will put the box to sleep, but it is technically still on.

Firestick: To make your Amazon Fire TV Stick "sleep," hold the Home button on your remote for three seconds to bring up a side menu and select Sleep.

Doing this will greatly extend the usable life cycle of your device.

Question 6

How to I update to the newest app?

Accepted Answer

You may need to update your app. Try this:

Newest App:
 
Please read these instructions, and then follow the video to help you through the process. 
   
Instructions:
Go to Apps section of your device.

Open UNLINKED App. (If you can’t find it, you can use the how to video below to add UNLINKED)

ADD NEW CODE. Enter unlinked code: 71619222 (It might already be there)
 
Download and install:

Live TV 3.1 (Updated 3/10/25)
    -Replaces Elite TV & Live TV 3.0

POPCORN Player 3.1 (Updated 3/29/25)
     -Replaces Popcorn’d & Popcorn 3.0

Sign in with your credential for each app.

Video Guide:

https://youtu.be/X4pOjwvnv-U?si=5nBqLB1gCOenTHwE

NEED TO ADD UNLINKED. Use one of these guides on your device:

FIRESTICK: https://tinyurl.com/5apdnhh6

ANDROID BOX: https://tinyurl.com/4d4r9b66

Question 7

Firestick (Amazon Devices)

Accepted Answer

Click on the link below to watch a step by step video guide to help you install your apps on a Firestick.

Video Guide: https://vimeo.com/1113296130/80c0715c6c

Question 8

Android Phone or Tablet

Accepted Answer

If you have Google Play Protect or some kind of extra protection, you will have to disable to install apps that aren’t available on google Play store.

(Click on link or enter url into Android internet browser.)

Live TV direct download: http://aftv.news/1096018

Popcorn Player direct download: http://aftv.news/7418759

Login with your provided username and password.

Question 9

Android Box Guide

Accepted Answer

Follow this step by step video guide to help you install on an Android box or device.

Video Guide: https://vimeo.com/1085338398/0eae735350

Question 10

iOS : Apple iPhone & iPad

Accepted Answer

iOS (Apple iPhone and iPad)

Open App Store. Search for and download: “IPTV SMARTER PLAYER” from App store.

Choose: “Add Your Playlist” if prompted.
Select: XTREAM CODE

Enter Playlist Name: Provided to you.

Enter your username: Provided to you.
 
Enter Password: Provided to you

Enter service URL: Provided to you

If adding more than one account,  click on “switch user” icon, then click on add user. Enter username and password. Enter service url. (See picture with login).

Direct Link to apps:

-Smarters lite  https://apps.apple.com/app/id1628995509

-IM Player https://apps.apple.com/us/app/implayer-iptv-player/id6695725513

Question 11

Roku, Samsung Smart TV, LG Smart TV, etc

Accepted Answer

NOT Compatible:

Unfortunately, Roku, Samsung Smart TV, LG Smart TV & other similar devices do not have a working app. The app is sometimes on their system, but it does not work.

Question 12

PRESET FIRETVSTICK: How to get started.

Accepted Answer

PRESET FIRETVSTICK.

Use this setup guide: https://vimeo.com/784445976/3f0bcbc831

Question 13

STREAMING BOX: How to get started.

Accepted Answer

Elite HD streaming box:

Use this setup video guide: https://youtu.be/QmhYVlh2vso

@smar01thomergv

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