Question 1

How long will it take to get my order?

Accepted Answer

Delivery times vary depending on your location.
Since most of our products are handmade, production typically takes 2-5 business days, though this may vary by item. For products requiring a longer production period, details are included in the product description.
Shipping generally takes 6-10 business days to the U.S., U.K., and other European countries. For other regions, delivery usually takes around 8-15 business days.

Question 2

How to track my order？

Accepted Answer

We will send you a tracking number after shipment. Please copy the tracking number and track your order at our tracking page:https://17track.net/en

Question 3

How can I contact you if I receive the wrong or damaged item?

Accepted Answer

Please email us at support@pixieoasis.com. For damaged items, notify us within 3 days and include photos or videos to expedite your refund.

Question 4

What situations are not covered by my order?

Accepted Answer

We are not responsible for lost or stolen packages, or packages sent to incorrect addresses.

PixieOasis

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