This is a shout out to Cedrik at the Kudoos Kiosk at the Champlain Mall. I had to move mine and my sons phone from work to personal. I was dreading it because I'm not very cell phone literate. I thought the process would take hours. Cedrik has great customer service. He was awesome with my 14 year old son and they chatted about motorcycles while Cedrik effortlessly did his job. We were there less than a half hour. He highlighted and explained what to expect on my bill. As a single Mom this is important. Great service and if I could give a 10 I would!
I wasn’t impressed with the customer service. It felt like if you’re not there to buy an expensive plan with a fancy phone, they don’t give you the time of day—almost like they’re paid on commission. I went in with a question, but as soon as I explained why I was there, the agent left to assist another customer and completely ignored me. I had to call another agent myself, even though it was clear they were free and that I had been waiting, but they didn’t come over to help.
If they offer you telus home security camera....Run Away Screaming!!!!
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