Question 1

How can I book a stay at Karibbik Haus Hostel?

Accepted Answer

You can book through our website, platforms like Booking and Airbnb, or contact us directly via WhatsApp.

Question 2

What is your cancellation policy?

Accepted Answer

Free cancellations are available based on the OTA bookings conditions up to 14 days (Booking.com) before check-in or 3 days (Hostelworld.com). No show fee or late cancellation willl be charge based on your OTA reservation policies.

Question 3

Can I modify my reservation after booking?

Accepted Answer

Yes, depending on availability and with at least 72 hours' notice.

Question 4

Do you accept credit card payments, or is it cash only?

Accepted Answer

We accept credit and debit cards + 5% extra charges, bank transfers, and cash payments.

Question 5

Do you offer discounts for long stays or groups?

Accepted Answer

Yes, we have special rates for extended stays and groups. Contact us for a personalized quote.

Question 6

What are the check-in and check-out times?

Accepted Answer

Check-in: From 3:00 p.m.
Check-out: Until 11:00 a.m.

Question 7

Do you have 24-hour reception?

Accepted Answer

No, but if you arrive outside regular hours, we can arrange your check-in in advance.

Question 8

Can I check in early or check out late?

Accepted Answer

It is subject to availability and an additional charge for early check-in or late check-out will apply.

Question 9

Do you have a curfew or noise restrictions?

Accepted Answer

There is no curfew, but we ask guests to keep noise levels low after 10:00 p.m.

Question 10

Is breakfast included in the rate?

Accepted Answer

No, but we offer breakfast options at an additional cost.

Question 11

Does the hostel have air conditioning and Wi-Fi?

Accepted Answer

Yes, all our rooms have air conditioning and free Wi-Fi.

We offer air conditioning at our dorms from 7pm to 7am every day.

We offer high speed WI-FI connection for work (1Gbps)

Question 12

Is there a kitchen available for guests?

Accepted Answer

Yes, we have a fully equipped shared kitchen.

Question 13

Do you offer laundry service?

Accepted Answer

Yes, for an additional cost the minimum is 3klg per laundry and each kilogram is $15000 COP

Question 14

Can I rent scooters, bicycles, or cars at the hostel?

Accepted Answer

Yes, we offer scooters and buggy rentals at the hostel at the best price available.

Question 15

Do you organize tours and activities on the island?

Accepted Answer

Yes, we work with local agencies to offer tours to Johnny Cay, El Acuario, scuba diving, snorkeling, and more.

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