Question 1

What services do you offer?

Accepted Answer

We specialize in custom signs, printing, and promotional products. Contact us for special requests.

Question 2

How can I place an order?

Accepted Answer

You can place an order through our online store, WhatsApp, or by filling out our inquiry form.

Question 3

Do you offer design services?

Accepted Answer

Yes! We offer design services at different levels, from basic modifications to more complex designs. If you already have a design, we’ll ensure it’s print-ready. Let us know your specific needs, and we’ll provide a custom quote!

Question 4

What payment methods do you accept?

Accepted Answer

We accept credit/debit cards, PayPal, and bank transfers. All payments must be completed before production begins.

Question 5

Do you offer shipping?

Accepted Answer

Yes, we ship nationwide. Shipping costs depend on your location and the size of your order.

Question 6

How long does it take to receive my order?

Accepted Answer

Production time varies based on the product. Standard orders take 3-5 business days, while custom projects may take longer.

Question 7

Can I request a quote?

Accepted Answer

Yes! Fill out our inquiry form, and we’ll get back to you with a personalized quote.

Question 8

How can I contact you?

Accepted Answer

You can reach us via WhatsApp, email, or our contact form. Click below to choose the best option for you!

Question 9

Do you offer bulk discounts?

Accepted Answer

Yes! We offer bulk discounts depending on the quantity and product type. Contact us for a custom quote.

Question 10

How do I know that Chromatic Graphic received my order?

Accepted Answer

You will receive an email from us confirming your order.

Question 11

Can I make changes to my order after placing it?

Accepted Answer

Due to our fast production process, changes may not always be possible. If you need to modify your order, contact us immediately via WhatsApp or Email. We’ll do our best to accommodate your request if we receive it within minutes of ordering. However, we cannot guarantee changes once production has started.

Question 12

How do I cancel an order?

Accepted Answer

Order cancellations must be requested immediately after placing the order. Since we begin production quickly, cancellations may not always be possible. If you need to cancel, contact us right away via WhatsApp or Email, and we’ll check the status of your order. However, we cannot guarantee that cancellations can be made once production has started.

Question 13

Do you offer any discounts?

Accepted Answer

Yes! We offer bulk discounts on orders with the same size, material, and design. If you’d like a custom quote for a large order, contact us via WhatsApp or Email.

We also run promotions throughout the year. Sign up for our email list to receive exclusive discounts and updates!

Question 14

How do you determine pricing for sign orders?

Accepted Answer

Pricing is based on material selection, printing costs, labor, and any additional options like lamination or custom finishing. You can request a quote for your project through our Inquiry Form.

Question 15

Are state taxes charged?

Accepted Answer

Yes, sales tax is applied based on the state your order is shipped to. If you have any tax-related questions, feel free to contact us.

Question 16

What should I do if my organization is tax-exempt?

Accepted Answer

If your organization is tax-exempt, please email us your tax-exemption certificate at [Your Email] before placing your order. We will verify the information and adjust your status accordingly.

Question 17

How do I get another copy of my receipt?

Accepted Answer

If you need a copy of your receipt, contact us via Email, and we’ll send it to you as soon as possible.

Question 18

Do you price match?

Accepted Answer

Yes! If you find a lower price for the same product, size, material, and production timeline, let us know before purchasing, and we’ll do our best to match it. Contact us via WhatsApp or Email with the competitor’s price details.

Question 19

Do you offer any products that are not listed on the website?

Accepted Answer

We strive to showcase all our products on the website. However, if you're looking for a specific type of signage or product that you don’t see, please reach out to us. We may have options available or be able to order it for you, ensuring you get exactly what you need.

Question 20

Do you offer any shapes and sizes other than those listed on the website?

Accepted Answer

We offer a wide range of sizes and shapes for most products, especially those commonly requested. If you're looking for a specific size or shape, let us know, and we’ll do our best to accommodate your needs.

Question 21

Will the printed sign look exactly like the design displayed on my monitor?

Accepted Answer

We use state-of-the-art printing technology and materials to ensure high-quality results. However, due to variations in monitor settings, colors may differ slightly from what you see on your screen. If color matching is important, we offer it as an option for clients who need exact color replication. This service is available for a small additional fee. Contact us for more details and to discuss your specific needs.

Question 22

Do you offer color matching?

Accepted Answer

We offer color matching as an option for clients who need exact color replication for their signage. This service is available for a small additional fee, depending on the complexity and materials used. Contact us for more details and to discuss your needs. We’ll do our best to meet your color requirements, but please note that slight variations may occur due to monitor settings and material differences.

Question 23

What materials do you use for your signs and prints?

Accepted Answer

We use high-quality materials from trusted and well-known brands to ensure the best results for your signs and prints. Our products are made with durable materials that are specifically selected to meet the highest standards of performance and longevity.

Question 24

Can you create a logo from scratch?

Accepted Answer

Yes, we do offer logo design services. We work closely with you to understand your vision and expectations for your brand. Whether you're starting from scratch or looking for a redesign, we’ll collaborate with you to create a logo that truly represents your business. Contact us to discuss your ideas, and we’ll make it come to life!

Question 25

Do you have color-matching options?

Accepted Answer

es, we offer color matching for a small additional fee of $100 per color, per material, per order. Please note that color matching is not guaranteed unless you opt for this service (see our terms and conditions page for more details).

Our design team can also provide an RGB/CMYK approximation of a requested Pantone color. While this will give you a close match, please keep in mind that it is an approximation, and we cannot guarantee an exact Pantone match.

Question 26

Design Tips for Effective Signs

Accepted Answer

At Chromatic Graphic, we are experts in sign design, and we’re happy to share some tips to help you create the most effective signs for your business.

Use large, easy-to-read type
Keep the design simple
Use complementary colors (e.g., red with green, orange with blue, yellow with purple)
Avoid dark-colored text on dark backgrounds
Don’t use too many colors on a single sign
Avoid reverse type

Question 27

What image file type should I use for a logo or clip art?

Accepted Answer

For logos or clip art, the best file types are vector files (AI, EPS, PDF). Vectors are ideal because they can be resized without losing quality, ensuring your design maintains its clarity whether it's printed on a business card or a billboard.

Question 28

What file types can I upload to your design tool?

Accepted Answer

You can upload any of the following file types to our design tool: JPEG/JPG, PNG, AI, EPS, and PDF (the latter three are for vector-based graphics). Please keep each file under 50MB. For larger files, please contact us. Also, use RGB color mode for the best results.

Question 29

Do you print height by width (H x W) or width by height (W x H)?

Accepted Answer

Our default measurements are indicated as width by height (W x H) for all our products.

Question 30

How do I decide what my sign should say?

Accepted Answer

Keep your message short, simple, and impactful. Research shows that clear, concise messages are the most effective for signage. Avoid long, complex phrases to ensure your message is easily understood at a glance.

Question 31

What if I don’t want to use the design tool?

Accepted Answer

If you’re not comfortable with designing, we offer professionally designed templates to help you get exactly what you need. If you don’t find a template you like, no problem! Simply contact us, and our designers will create a custom design for you at no additional charge. We’re here to make the process as easy as possible for you!

Question 32

My package was delivered, but it didn’t arrive. What do I do?

Accepted Answer

If your package shows as delivered but hasn’t arrived, please reach out to us immediately via WhatsApp or Email. We will work with the carrier to locate your order. If necessary, we’ll assess the situation and take the appropriate steps to resolve it. Your satisfaction is important to us, and we are here to assist you.

Question 33

How much is shipping?

Accepted Answer

Shipping charges depend on your location and the size of your order. For some products, we offer free ground shipping. We’ll inform you when your order is complete, or feel free to ask us before placing your order to find out if the product qualifies for free shipping.

Question 34

What countries do you ship to?

Accepted Answer

We only ship within the United States (contiguous states). We do not offer international shipping at this time.

Question 35

What is your refund policy?

Accepted Answer

Since most of our products are custom-made, we do not accept returns or offer refunds unless there was an error on our part in the production or fulfillment of your order. For pre-made products, we accept returns and offer refunds within five days of receiving the item, as long as the product is in unused and undamaged condition. Once we receive the returned product and verify that it is in good condition, we will process the refund within five business days.

Please note that all return shipping costs are the responsibility of the customer, unless the return is due to an error on our part. If you believe there is an issue with your order, please contact us immediately so we can assist you in resolving the matter promptly.

@chromaticgraphic

Custom signs, printing & promotional products. Order online, fast & easy.

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