communicate • coordinate • collaborate • consistency

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HOUSING + EDUCATION + ART

BHC Front Desk MISSION STATEMENT v3.14.2025

BHC HISTORY & MISSION

Senior Staff — BHC

BHC Founder, Ellen Baxter

BHC BUILDING BULLETIN

SEPTEMBER 2025 SHA Building Bulletin

OCTOBER 2025 DDA Building Bulletin

OCTOBER 2025 RIO Building Bulletin

OCTOBER 2025 EDGECOMBE Building Bulletin

OCTOBER 2025 DELTA Building Bulletin

BHC Front Desk MANAGERS' MEETINGS

January 22, 2025 BHC Front Desk Managers' GENERAL MEETING

Front Desk WORK POLICY

SHA Front Desk HANDBOOK (Work Policy) 7.23.2024

DDA Front Desk HANDBOOK (Work Policy) 7.23.2024

R.E.D. Front Desk HANDBOOK (Work Policy) v 7.25.2024

MANAGER DUTIES

Precinct Contacts (30th and 33rd)

Front Desk Manager TRAINING GUIDE (training sheet)  7.23.2024

BHC Announcing Inspectors, Vendors, & Contractors 

SHA Front Desk CLOSURE Protocol

DDA Front Desk CLOSURE Protocol

RED Front Desk CLOSURE Protocol  4.2.2023

Using REPLY ALL in Gmail

How to check MY GROUPS in Google GMAIL for previous MEMOS, POLICIES & PROCEDURES

BHC POLICIES & PROCEDURES

UPDATE!!! BHC Dress Code Policy v3.14.2025

SHA Safety Entry Policies

SHA Tenant LOCKED OUT POLICY 2.13.2024

DDA Tenant LOCKED OUT POLICY 2.13.2024

BHC KEY POLICY: 5.26.2022 BHC KEY REQUEST Policy

BHC KEY POLICY: 5.26.2022 BHC KEY POLICY Front Desk ROLE

FD Talks

Writing Turnover Logs and M.I.C.O. Reports

Package Processing, Furniture & Large Package Delivery Policy

How to use the Security Camera System

DDA Customer Service & Dealing with Challenging Tenants

RED How to handle difficult tenants, Guests and Packages.

TENANT SERVICES

Housing Preservation & Development (HPD) ONLINE (Services & Information)

Division of Housing & Community Renewal | Information and programs for low-income renters, Rent Stabilized tenants, and those in search of an affordable apartment.

HEALTH & WELL-BEING

NEW!!!   NYC Health Dept. Recommends that All New Yorkers Get Updated Flu & COVID-19 Vaccines for This Respiratory Virus Season

NEW!!!   Explore NYC HEALTH: Services and Health Topics

FORMS, SIGNAGE, DOOR KNOCKER, CHART

2024 0213 Tenant LOCKED OUT LOG

Pls provide the following:
ENTER YOUR NAME:
PAY PERIOD: 
Week 1 (Sun to Sat); Week 2 (Sun to Sat)
Pls check your On Line ADP account to get accurate start & end times.
Save the File. Rename the file NAME+(Date submitted)  CGordon 9.5.2023


BHC Front Desk Fillable TIMESHEET Form  9.5.2023

9.26.2025 SIGN IN SUGAR HILL STAFF (Front Desk Use Only)

9.26.2025 SIGN IN DOROTHY DAY STAFF (Front Desk Use Only)

DDA Y15 Renovation Project SIGN IN / SIGN OUT CONTRACTORS

BHC Building Signage

2022 DDA Rent Bill Distribution Chart

EMPOWERMENT

PEOPLE HAVE THE POWER: To DREAM...To VOTE...To STRIKE...To LOVE!     On April 13, 2019, Patti Smith + Stewart Copeland (on percussion) joined Choir! Choir! Choir! at Onassis Festival 2019: Democracy Is Coming, co-presented by The Public Theatre and Onassi

MAN IN THE ARENA

NYC FUN EVENTS & RESOURCES

GREAT DEALS for CHEAPER BOOKS! Visit Thriftbooks!

READ WITH LIBBY!  Borrow ebooks, audiobooks, magazines, and more from your local library for free!

WE LOVE BRENE BROWN! Explore Resources!

@bhcfrontdeskteam

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