TNM.private

Tu Nguyen Management Limited Operational Manual (for internal use only)

Renter's Rights Act

Guide to the Renters’ Rights Act - GOV.UK
Guide to the Renters’ Rights Act - GOV.UK
Renter's Rights Toolkit 🔒
Renter's Rights Toolkit 🔒

Compliance

Company Advantage Certificate
Company Advantage Certificate
CMP Security Certificate
CMP Security Certificate
CMP Ceritificate
CMP Ceritificate

Notice Board

Cleaning Log Sheet
Cleaning Log Sheet
Fire Test Log 🔒
Fire Test Log 🔒
Fire Test QR Code 🔒
Fire Test QR Code 🔒
Notice Board - Contact Us
Notice Board - Contact Us
Emergency Action Plan
Emergency Action Plan
What is an emergency?
What is an emergency?
Overnight Visitors Policy
Overnight Visitors Policy
Damp, Condensation and Mould Factsheet - Landlords and Tenants
Damp, Condensation and Mould Factsheet - Landlords and Tenants
Legionella Factsheet - Landlords and Tenants
Legionella Factsheet - Landlords and Tenants
TNM Drug Use and Illicit Substances Policy
TNM Drug Use and Illicit Substances Policy
TNM Pest Control Policy
TNM Pest Control Policy
TNM Access, Locked Out and Key Policy
TNM Access, Locked Out and Key Policy
TNM Rent Arrears Policy
TNM Rent Arrears Policy

Performance

Floor Planner Tracker 🔒
Floor Planner Tracker 🔒
Contractor Compliance Tracker 🔒
Contractor Compliance Tracker 🔒
Inspection Reports 🔒
Inspection Reports 🔒
Right to Rent Tracker 🔒
Right to Rent Tracker 🔒
HMO & Selective Licensing Tracker 🔒
HMO & Selective Licensing Tracker 🔒
Property Management Tracker 🔒
Property Management Tracker 🔒

Onboarding Documents

Confidentiality Agreement
Confidentiality Agreement
Tenant Feedback Form
Tenant Feedback Form
Tenant Schedule of Fees 2025
Tenant Schedule of Fees 2025
Landlord Schedule of Fees 2025
Landlord Schedule of Fees 2025
Revised Agency Fees FAQ
Revised Agency Fees FAQ
In-House Maintenance and Cleaning Price List
In-House Maintenance and Cleaning Price List
Vulnerable Tenant Handover Form
Vulnerable Tenant Handover Form
Property On-Boarding
Property On-Boarding
Lettings Viewing Form
Lettings Viewing Form
Contractor Onboarding and Price List Form
Contractor Onboarding and Price List Form
Landlord Customer Due Diligence Form
Landlord Customer Due Diligence Form

Templates

Furniture & Furnishing Fire Risk Assessment 🔒
Furniture & Furnishing Fire Risk Assessment 🔒
Fire Alarm Testing Online Form 🔒
Fire Alarm Testing Online Form 🔒
Check-In Template
Check-In Template
Property Inspection Template
Property Inspection Template
Contractors Meeting Agenda
Contractors Meeting Agenda
Initial Property Risk Assessment Template🔒
Initial Property Risk Assessment Template🔒

General Policies

Terms of Business
Terms of Business
Terms of Business (In Plain English)
Terms of Business (In Plain English)
Property Sourcing Policy
Property Sourcing Policy
Agency Process Charts 🔒
Agency Process Charts 🔒
Privacy Policy
Privacy Policy
Data Security & Information Sharing Policy
Data Security & Information Sharing Policy
Communications Policy
Communications Policy
Complaint Procedure
Complaint Procedure
Anti-Bribery and Corruption Policy
Anti-Bribery and Corruption Policy
Modern Slavery and Human Trafficking Policy
Modern Slavery and Human Trafficking Policy

Management Policies

Pet Policy
Pet Policy
Inventory Policy
Inventory Policy
Managed Property Fire Safety Policy
Managed Property Fire Safety Policy
Evictions & Property Compliance Policy
Evictions & Property Compliance Policy
Tenant Conduct and Safety Policy
Tenant Conduct and Safety Policy
Rent Arrears Policy
Rent Arrears Policy
Overnight Visitors Policy
Overnight Visitors Policy
Damp, Condensation and Mould Factsheet - Landlords and Tenants
Damp, Condensation and Mould Factsheet - Landlords and Tenants
Legionella Factsheet - Landlords and Tenants
Legionella Factsheet - Landlords and Tenants
Drug Use and Illicit Substances Policy
Drug Use and Illicit Substances Policy
Fire Safety Fact Sheet - Landlords
Fire Safety Fact Sheet - Landlords
Pest Control Policy
Pest Control Policy
Contractor Terms of Reference
Contractor Terms of Reference
Maintenance Policy
Maintenance Policy
Access and Locked Out Policy
Access and Locked Out Policy
Property Inspections Policy
Property Inspections Policy

Lettings Policies

Client Money Policy
Client Money Policy
Rent Review & Rent Increase Policy
Rent Review & Rent Increase Policy
Tenant Compliance and Referencing Policy
Tenant Compliance and Referencing Policy
Tenant Fees Act - Fact Sheet (Property Mark)
Tenant Fees Act - Fact Sheet (Property Mark)
Tenancy Terminations Policy
Tenancy Terminations Policy
Tenant Holding Deposit Policy
Tenant Holding Deposit Policy
Lettings Viewing Policy
Lettings Viewing Policy
Tenancy Deposit Policy
Tenancy Deposit Policy
AML - Landlord, Tenant and Contractor Flowchart
AML - Landlord, Tenant and Contractor Flowchart
Anti Money Laundering Policy
Anti Money Laundering Policy
Anti Money Laundering Risk Management Procedures
Anti Money Laundering Risk Management Procedures
Anti Money Laundering Risk Assessment
Anti Money Laundering Risk Assessment

Licence Conditions

HMOs and Residential Property Licensing Reforms Guidance
HMOs and Residential Property Licensing Reforms Guidance
Walsall HMO Licence Conditions
Walsall HMO Licence Conditions
Kidderminster - HMO Policy 2018 (CURRENT)
Kidderminster - HMO Policy 2018 (CURRENT)
Sandwell Council HMO Conditions
Sandwell Council HMO Conditions
Coventry Council HMO Conditions
Coventry Council HMO Conditions
Wolverhampton Council HMO Licence Conditions
Wolverhampton Council HMO Licence Conditions
Tamworth Council HMO Policy
Tamworth Council HMO Policy
Tamworth - HMO Standards
Tamworth - HMO Standards
Birmingham Category A2 HMO Licence Conditions
Birmingham Category A2 HMO Licence Conditions
Birmingham HMO Property and Management Standards 2019
Birmingham HMO Property and Management Standards 2019
Birmingham - Regulation and Enforcement Enforcement Policy
Birmingham - Regulation and Enforcement Enforcement Policy

Landing Pages

Tu Nguyen Management Ltd
Tu Nguyen Management Ltd
Managed Properties Map
Managed Properties Map
ChatGPT - TUAI UK Residential Lettings & Management GPT
ChatGPT - TUAI UK Residential Lettings & Management GPT
HMO Action Group
HMO Action Group
CoHo Login
CoHo Login
COHO Support
COHO Support
Discord Main Page | CoHo
Discord Main Page | CoHo
CoHo Discord Invite
CoHo Discord Invite
Discord Server • Free to join
Credas Connect
Credas Connect
Advanced Rent
Advanced Rent
Trello
Trello

Guides

State of Shared Living 2025
State of Shared Living 2025
Landlords Guide to Right To Rent Checks
Landlords Guide to Right To Rent Checks
Landlords Guide to Right To Rent Checks
Landlords Guide to Right To Rent Checks
How to Let 2023
How to Let 2023
HMRC Estate Agency Businesses Guidance
HMRC Estate Agency Businesses Guidance
GRL Landlord Handbook 2016
GRL Landlord Handbook 2016
The Credas Guide to AML for Estate Agents
The Credas Guide to AML for Estate Agents

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